Customer Testimonials

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Google Aug 2, 2020
 
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Google Jul 31, 2020
 
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Google Jul 31, 2020
 
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Google Jul 29, 2020
 
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Google Jul 28, 2020
 

Wonderful service I really appreciate them

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Google Jul 27, 2020
 
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Google Jul 26, 2020
 

Thanks for Vaa KANOE Siaumau, my husband and I were able to get the car of our dreams. We upgraded our car from a 2017 Rav4 to a 2019 Highlander. Our experience this time around was much different than our first. Kanoe took the time to break down our payments and was very knowledgeable when it came to knowing the different cars on the lot. Sheldon was our finance guy and was amazing as well. He took his time to break down what we were signing and made sure the finance team was aware of what we were looking for. GO AND ...

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Google Jul 24, 2020
 

On time and finished promptly.

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Google Jul 22, 2020
 

Kyle in the service dept is Amazing! I blew out a tire and damaged my rim in a construction zone and he helped me through the process, including how to contact he construction company for reimbursement. If you are headed to Brent Brown ask for Kyle from Alaska!

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Google Jul 21, 2020
 

They really do care about their customers and are true to their word. I missed a time deadline on my car due to a misunderstanding. Nate Casper was understanding, helpful, and worked with me to submit the necessary paperwork and resolve the issue to my complete satisfaction. It seems they really do "bend over backwards" to service their customers!

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Google Jul 21, 2020
 

Simply the easiest purchase ever for a vehicle, 1st class team...everyone seemed to care and the whole place was smiling!!! They respected me and I could not be happier! Thank you, see you for the next one!

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Google Jul 21, 2020
 

My name is Suzanne Merrill I want to share with you That I am extremely happy with LOFI TATAIPU he helped me with my GPS and parts and he took his time to show me how everything works. I recommend him to anyone who needs help for something small or big. I certainly hope you pay him well BRENT BROWN TOYOTA.

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Google Jul 20, 2020
 

I have had great experiences here with my Toyota Rav4! If you have anything abnormal going on with your vehicle, or any big ticket repairs, I would 100% recommend having them at least diagnosis your vehicle. Not only do they do great mechanical work, but they have good customer service as well! Moe is a huge help and I tend to ask for him! On one of my big ticket issues, I got several diagnoses from other mechanics, one included a new transmission. These guys diagnosed a rack and pinion, though still expensive, it was less than half the price of ...

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Google Jul 19, 2020
 

This was the best experience I have ever had purchasing a car! Brock DeLuca was so easy to work with. He answered all of my questions and made the process incredibly simple. I felt like he cared to get me into the car I wanted. Buying a car is normally stressful and this was not like that at all. The finance department was very upfront and I never felt pressure from anyone. (Plus, the process was quick and I am usually very short on time.) I got everything I wanted in my car and feel like I can call whenever ...

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Google Jul 19, 2020
 

Kyle Bunker demonstrated excellent customer service. Brent Brown Toyota is the place to go for any problems with your vehicle.

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Google Jul 18, 2020
 

A shout out to Service Advisor Moe Afu! Excellent, prompt service, and helpful advice with my questions. Thank you, Moe!

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Google Jul 13, 2020
 

Whatever you need done, they will do it within the parameters you negotiate.

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Google Jul 13, 2020
 

I normally don't buy cars from dealerships, but I was really impressed with the two people I worked with. Logan Tenney and his manager Bruce were very honest and easy to work with. I typically get very turned off by typical pressure car salesmen. I know and understand their tactics. Bruce and Logan had a different approach with me. It was as if they wanted to help me out and not just appear to want to help me out. I understand that the dealership is still a business and a business cannot operate without a profit, but I still ...

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Google Jul 12, 2020
 

I had the pleasure of working with Tom Shields today, and he was very helpful, knowledgeable and it made for an easy purchase. I was very pleased with my experience and would highly recommend Tom and Brent Brown Toyoya.

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Google Jul 12, 2020
 

Maddy and Dallas were very helpful. Love my Tacoma! Thank you Brent brown Toyota!

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Google Jul 11, 2020
 

Always enjoy the people and service. Thanks!

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Google Jul 6, 2020
 

If you are looking for a new car, this is the place to go. ASK FOR KANOE and you will not be disappointed. He was so helpful and easy going and really worked hard to help us get exactly what we needed AND wanted. I don’t love car shopping, but working with Kanoe (and Andy back in finance) made it worth it and a great experience. Kanoes wife also works there and helped us out too and even came on our test drive. They totally made it feel like they were helping us out as friends and not just ...

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Google Jul 3, 2020
 

Everyone who is looking for a vehicle ask for Kanoe Siaumau he is very professional, caring and very knowledgeable about any vehicle you are interested in getting into. He will fight for you and tell you nothing but the truth! Make sure you also ask for Andrew when doing your vehicle as well one of the realist and most helpful Finance man you’ll ever meet. These guys were not pushy at all and very professional!

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Google Jul 2, 2020
 

Friendly and efficient!

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Google Jul 1, 2020
 

Spoke with Augusto M. regarding a pre-purchase inspection for a Toyota 4runner from a seller he had serviced before. He was super polite, knowledgeable, patient, and helpful. It’s easy to see why the dealership made him a manager. Guys like him are a dime in a dozen. Thank you!

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Google Jun 25, 2020
 
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Google Jun 25, 2020
 

I’ll recommend this dealership to anyone looking to buy a new or used car. Tom helped me pick out an awesome truck. The dealership departments work well together and I really felt like they were on my team and I never felt like I was being “sold”. Thanks Brent Brown!

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Google Jun 17, 2020
 
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Google Jun 16, 2020
 

Brock Wallace was our sales agent a year ago when we bought our Rav4. He was extremely personable and helpful through the whole process. We've been leasing vehicles through Brent Brown for the past several years - and will travel from Southern Utah specifically to work with them because they're simply the best when it comes to Customer Service. Everyone at Brent Brown is amazing - we really enjoyed working with Brock a year ago!

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Google Jun 11, 2020
 
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Google Jun 10, 2020
 

Micah was great, helpful, knowledgeable, friendly, efficient!

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Google Jun 9, 2020
 

Everything was good.

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Google Jun 9, 2020
 

Car broke down on a Friday night and their customer service manager went beyond typical customer support, got us into a temporary vehicle and helped salvage our weekend plans. We were very impressed with the service we received.

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Google Jun 8, 2020
 

Zeke was amazing! He explained things very well to me and made sure I understood. He gave me consistent updates about my car and was very helpful!

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Google Jun 6, 2020
 

We drove in from out of town to buy a car and Drew had everything ready to go for us and made it very simple and efficient. Nate was awesome in finance as well. We were in and out. We will be back!!

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Google Jun 5, 2020
 

I’ve been a customer for many years, just purchased a 2020 Tundra. This is a great dealership, they treat me like family

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Google Jun 4, 2020
 

Always enjoy getting my Corolla serviced here. Takes some time but they do a good job and nice seating area inside while you wait.

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Google Jun 4, 2020
 
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Google May 26, 2020
 

I came in at the lot in Orem tonight just to look at my options. I wasn’t planning on trading in my car. Rusha was texting me some cars on the lot that I would be interested in. Found an awesome 2020 Toyota Camry: i really loved it but it was out of my budget. She guided me to Kanoe who helped a lot. Kanoe and Rusha found a 2019 Toyota Camry thay was within my budget. I went for a test drive and LOVED it. Kanoe helped every stepped of the way with my decision. Rusha also never left my ...

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Google May 25, 2020
 
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Google May 22, 2020
 
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Google May 21, 2020
 

I made an appointment, no hassles, went in the next day, they were ready and waiting for me. They serviced my vehicle within and hour and sanitized my vehicle as well. Awesome service!!!

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Google May 21, 2020
 

Tom Shields and Sheldon were super pleasant to work with and I sincerely appreciated their help today. Mahalo Nui - Happy Hawaiian

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Google May 20, 2020
 

Very helpful and very friendly. Loved my experience you Brent brown Toyota of Orem I didn’t feel pressured to buy anything. I would strongly recommend them to other people. Keep up the good work.

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Google May 20, 2020
 

From the moment I started talking to Bob Sanders, I knew I wanted to do business with him. Bob is the ideal car salesman. He is super friendly, honest, not pushy, and just seems to be a great person in general. We spoke on the phone multiple times over many hours to find my wife the car she wanted. We finally got down to the dealership, late in the day, and we were pleasantly surprised with the selection, especially during this time. My wife picked the car she wanted and Bob made sure to get the payment within our budget. ...

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Google May 20, 2020
 

Our experience with Brent Brown Toyota was terrific! We will continue purchasing our vehicles from there going forward. Our Sales Consultants, Steven and Logan, are both knowledgeable and friendly. They truly bent over backwards for us!

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Google May 19, 2020
 

After traveling up and down the valley talking with multiple other dealerships and "used car supermarkets" and being lied to and misled over and over we finally found some honest people at Brent Brown. We worked with Rick and he was super transparent and honest with us, which is all we wanted. Rick was very nice and informative and made the process super easy, breaking things down for us and showing us itemized bills and multiple payment options. We didn't have to work for an hour just to see the price of the car or have surprise ...

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Google May 14, 2020
 
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Google May 14, 2020
 

Big red and Dallas are a couple great guys to work with, they helped me get out of my previous auto loan that I was upside in and into a 2019 Frontier with much lower interest rate.

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Google May 11, 2020
 
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Google May 8, 2020
 
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Google May 8, 2020
 
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Google May 4, 2020
 

Brock DeLuca was the man. This was a great process from start to finish. I didn't want to spend too much time at the dealership so they had everything ready to go and we flew through the process. Loved it!

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Google May 4, 2020
 
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Google May 1, 2020
 

I didn’t get my car here but I always get my car serviced for oil changes. I take advantage of their 3 oil changes deal. They have always been honest and don’t pressure me to do anything else besides what I came in for. If there is something wrong with my car that I didn’t know about, they inform me and let me know what they can and can’t do.

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Google May 1, 2020
 

We love Brent Brown Toyota for many reasons. We don't live near a toyota dealership. But we randomly like to come to Orem, and whenever we do we call ahead and they make room for us to get our car serviced. Also, we just bought a truck there and had a great experience. We called ahead to let them know when we were coming and what we were looking for and our Salesperson, Dallas, already had something out front ready for us to test drive when we got there. It was a great experience. Everyone we talked to was ...

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Google Apr 29, 2020
 
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Google Apr 24, 2020
 

We had a great experience with Rylee today. We had come in before and had spoken to her about wanting to get a car. She was able to find us a car with all that we wanted and at a great price. I loved that she made the process smooth and didn’t feel pressured to buy. My wife loves the car and recommend every one to ask for Rylee when you get there! She will take care of you right!

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