We have had ups and downs with your dealership this time (we have bought 2 SUVs from you now). I use to say we would definitely recommend you, but now not so sure. We have been a little unhappy with our salesman, finance dept and receptionist/customer service, days after we bought this 2nd car from you. Your service dept was great yesterday though.
Brent Brown service center was very accomodating even as a drive in without a scheduled appointment. Service completed before estimated time and received call when it was ready to pick up.
On time service with video of each service step. Very thorough inspection of all parts of the vehicle from alignment, brakes, tires and fluids. Loved watching the video of the service.
I got right into the service center without a wait. I needed my annual mileage service, and didn't make an appointment. I was helped quickly and efficiently. Was told it would be done in about 3 hours, which was fine since I was going to drop it off and go back to work. The shuttle was available to take me back to work in 10 minutes. I received a call less than a hour later telling me my car was done. The whole process was so quick and easy. Everyone that I talked to in the service center was wonderful and friendly!
Angel quickly found a nail in my tire and then the service team fixed it for free. Casandra was very helpful with my emissions test and cheerfully got my stickers too.
I had just lost my job and my vehicle broke down the service dept did everything to minimize my cost thank you BRENT BROWN SERVICE/DEPT!
This dealership service department is the place for SERVICE. Friendly staff and helpful. It is convenient and I am able to get a ride back to work during my vehicle's service appointment, They insure me of all recalls and problems with my vehicles I may have or in need of repair.
They did a look-over on my car when I took it in for a regular oil change. Found a couple things that could use some tweaking, and sent me a video showing me the signs of the potential problems. They spotted it way early and saved me lots of trouble and money!
Very accommodating and easy to work with Trevor. Great experience, will go back again. Lots of options and informed salesman. They could answer all the questions I threw at them.
As always my service was fast and friendly!! Mike is very helpful in explaining the nessisary items that need replacing our maintenance! I appreciate his honesty.
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