I wasn't expecting to buy a brand new car when I came to look at cars at Brent Brown Toyota but I was definitely happy how the day ended up! We had an awesome salesperson, Tayler Vanderwest. He was right there to help us look at the cars. We tried a couple of cars and I really liked them but not the style I wanted. He was willing to find specific car that I want. But it turns out there was a car that I wanted once he found out it recently arrived so he immediately went out to find it. I was definitely happy once I saw car! He was very helpful, gesture, and funny person to have as a saleperson. He is very willing to talk and communicate with me which is appreciated. He answered all the questions and willing to work with my Uncle and I. I am really pleased how the experience of buying a brand new car went. Thank-you Taylor and Brent Brown Toyota! I am very much looking forward to my adventures with my 2018 Toyota Rav4! 🙂
I have purchased two cars within the past six months here. My first experience was delightful, so I came back for a second. The following review is based on my second experience.I texted Stephanie to set up an appointment and give her the stats of what we were looking for. Upon our arrival, she had several cars picked out for us. She knew each car, knew how to compare them, and was well aware of our needs and wants. I want to tell you, I have never met a brighter, knowledgeable, and caring person than Stephanie. She was prepared. When we drove one make/model and decided we didn’t like it, it was the end of the story, it was forgot about, not talked about again, and we moved on. Then, when we found what we liked, she knew how to work with it and us. Oh, let me mention, that not only did Stephanie share the positive things about some cars, she shared the bad things to. This is a huge trust builder! If a car is not right, she was willing to look out for us. She knows her cars, all of them. She knows the important qualities and features of them. She knows the specific things that make each of them better than the others. I really mean it, she is intelligent!When we found the car we wanted (one of the handful of cars she had pre-selected, FYI), she knew exactly how to work with us on purchasing it. There was no back and forth on price. She was realistic up front, and very in tune to our needs. She has "bent over backwards" for us. We had a car within an hour…then came everything else. She stayed until the end, just to see us drive away. She made sure it was detailed, and well, while we were going through paper work. She didn’t just sit in the background and wait, she was busy working for us. Brent Brown Toyota has a true gem working there. We will (and have) spread Brent Brown's good name to all we know. She is great with the kids to! She watched over them while we were busy, and checked on them more than we did! She has goodie bags to give them, and treats on her desk.
Drew was the most fabulous person to work with!! The whole process was a breeze. Definitely will be buying from them again!
I have given this high rating because my service advisor Josh did everything in his power to make sure I was taken care of and in and out in a breeze. I love Brent Brown Toyota!
The service department went above and beyond taking care of my 2010 4Runner and even gave me a Military Discount. As far as the sales department, I wouldn't ever buy another vehicle from them because I don't trust them from my last buying experience and because they wouldn't hire me for a sales job because I am disabled.
EVERYONE TO A PERSON IS HELPFUL, SUPPORTIVE, AND PERSONABLE...FROM TODD, WHO HAS SOLD ME MY CARS....TO RORY, WHO HELPED THEM LOOK COOL...TO NOW, CASANDRA WHO FOLLOWED THRU..TO THE DRIVER CHRIS WHO POLITELY DROPPED ME BACK TO WORK....I CAN'T SAY ENOUGH ABOUT HOW GREAT YOU ALL ARE....IT'S A PLEASURE WORKING WITH YOU ALL AND I DON'T HESITATE RECOMMENDING YOU TO EVERYONE.. THANKS AGAIN
Jenn was great. Helpful and understanding. The entire team always makes our visits better. Mindy got us a loaner car as soon as possible. Thank you!
Joel is a very good service tech and very knowledgeable. I would highly recommend Joel as a tech. Didn’t feel any pressure from him at all!
Jennifer did an awesome job!! I have worked with her a few times and she is always very friendly and helpful! The prices at Brent Brown seem quite high. When I bought this Toyota I decided to do all the maintenance and bring it in to the dealership to have all the care done routinely which I have been doing. I knew I would be spending money each time I came in and was understanding when the first couple of times were $500-$700 dollars. I thought "I am getting it done right and on time so I can live with the price." Well, I started checking prices at other places that I know will also do a great job and prices have been half as much or even less than half for the same exact same seevices. The service people and service at Brent Brown has been great, but unfortunately I will be taking my car elsewhere because the prices are too high and not worth it. Thanks!
I have been using Brent Brown Toyota to service my Prius for several years & have always had great experiences! The service staff does an amazing job & I have never left dissatisfied!
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