Customer Testimonials
Tom Shields at Browns was amazing and helps us get a great deal! We recommend him.
Attention to detail and kind servicemen describes the department. Timely service with clear instructions and explanations.
The staff were very helpful and informative during my visit. They were very professional and amazing.
My third time buying a car here and I would never go anywhere else. Jordan is the best salesman i’ve ever worked with. The process is smooth easy and fair every time.
They were fantastic! Super easy to work with from start to finish! Thank you all for everything! Coming from out of state with plane delays and illness they were flexible and easy to work with and all promises were delivered! Highly recommend!
Brent Brown went above and beyond to help us with our purchase of a Sienna van. There was a terrible storm, and they helped us to not have to travel by providing the documents via email. They were very kind throughout the whole process, and answered every question. When we picked the vehicle up, they took a lot of time to show us everything we needed to know about it.
I’ve bought a few cars from Brent Brown in Orem. They are the best to work with!
Rylee Hansen made the whole process of purchasing a car painless. She was informed and helpful, making sure I checked off everything on my wishlist. This was the best experience I have ever had at a dealership.
The technician who took care of me was fast, efficient and courteous. He invited me to return and gave me his phone number.
Cole Laycock was an excellent salesperson, felt friendly professional and quick. 10/10 will recommend to friends in the future
The service department was quick in getting the work I had come in for done.
I had excellent service from Lani at Brent brown Toyota. I appreciate the work they did on our car. Thank you!
Made the purchasing process super easy n my truck. Will definitely send friends and family here.
Service was prompt courteous quick and thoughtful. Please do something about the high cost of service next time
Jose pinpointed the 2 problems with my Toyota Venza, and was able to resolve them within hours. Thank you!
Shout out to Kaua, the awesome girl who helped with my oil change!!! These 5 stars are all hers, she was so sweet, professional, and up front! Brent Brown is lucky to have employees like this!! Best Brent Brown experience I’ve ever had!
The whole service team is awesome and Lani Hedquist is the best! She helped me save money on some major services on my 4 runner and I drove away a happy customer! Thanks again! This is my shop for sure
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Milani and the service team was a pleasure to work with. They finished before my quoted time and did fantastic work on my 07 Tundra. At Karl Malone Toyota and LHM Toyota, it seems like they treated customers like another number. At Brent Brown, it seems like they take more pride in maintaining their customers vehicles. They do upsell, but there is absolutely no pressure and they do for good reason. Just make sure you do your research and listen to your vehicles needs and service history! They do it to make sure your Toyota does what it’s meant to, ...
My salesman was Jake Chauvin. We loved our experience. The Tacoma was just what we were looking for. Gently used, low mileage. Financing was a breeze. Thanks so much!
Great experience overall, Ismael was great to work with. The process was long, but that’s expected when purchasing a new car. I love the car!
I had an appointment and only waited about 15 min. This is the 3rd car I have bought with Todd. I didn't want some of the extras and they didn't push too hard so I felt ok about it. The finance part went fine, my questions were answered, it went pretty smooth.
Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.
And working with Jared was the most pleasant car purchasing experience I have ever had. He was excellent.
Worked with Kai this weekend and had a great experience. I’m not in a place to buy but when I am I will be coming to see her
I came here for their used car trade in event found on Facebook. Elvin was the sales representative I was working with, very nice guy he was very helpful and helped me find a car that was suitable for what I needed. I highly recommend this place because not only are the vehicles nice (even used ones) the employees have a good bedside manner about them. As a first time buying a vehicle at a dealership vs private. I’d definitely come back here in the future from the service I was given.
Kai was great to work with. She was patient and knowledgeable about her product and didn't push. Will be recommending to everyone
Kai helped my grandparents buy a car this weekend and I can't thank her enough for her patience and knowledge guiding them through this process.They haven't bought a new car since 2009 and were totally lost and worried about making sense of things but she made it easy for them
Kai helped my grandparents buy a car this weekend, and her patience and knowledge were invaluable to them. This was their first purchase since 2009 and they are so grateful that they were taken such good care of.
They did what they said they would do in a very timely and professional manner.
I have been going to Brent Brown for the past 10 years. I Always feel that my car has been taken care off efficiently and at a fair price— I trust them!
They are and have always been my #1 auto dealership and go to place for service!
Drew Bailey was very helpful in scheduling and managing my service visit. He answered my questions.
Quicker than expected. Efficient and friendly. I’m kind of out of words 15 is a lot to write when all you had to say is it was just fine… Thank you.
Quick, as efficient, and took me without an appointment, convenient, and instruction on new e-features is always available in the dealer parking lot.
The service rep was very friendly and explain everything they did to my car. Everything was done on time as explained. I had a good experience at Brent Brown.
My service was on time and as requested. The service and waiting area were clean and comfortable.
I have always received good service from this dealership. I have received good service from the sales department and the service department.
They were very helpful and made it easy for me to get back into a vehicle after my accident
The dealership made us a great deal on our trade-in and on our new car purchase. They helped us to find the right vehicle for us.
Loved the experience. Lani in the service department was so helpful and informative. I will go back. Thank you!!
My service advisor Lani was super nice and explained everything clearly to me. She made me feel like a very important customer as a first-timer and worked hard to earn my business but was genuine about it.
I was able to get right in and the service on my car was done faster then they said it would. Everyone was friendly and helpful.
Amazing customer service, willing to work around getting into a newer car on a better loan and making it happen quickly
This dealership is very nice and really gave an amazing experience. Even buying the car, the guy was really helpful with me and my family getting this car and I would recommend others to this dealership.
Kyle was great ! He was helpful and fair ! This is the second car I bought from him . Always helpful and professional
I got my second to last free oil change and tire rotation. I was able to wait which was more convenient than going home and coming back.
Did everything Online, Kyle and his various team did a splendid job. I would recommend this dealership to anyone who wants a straightforward experience with no BS. Even setup for my trade and new 4runner to be brought to me at work!
Service was quick and friendly. I took my car in for a used vehicle safety inspection, and I liked the fact that after the inspection was completed, someone took the time to explain everything to me, what it meant, how much it would cost, and was honest with me in what was cosmetic and what needed to be taken care of right away.
Kai helped me to find a great car for a great deal, she was very helpful!
I thought they were professional and that buying a car was smooth and easy. I would recommend to others.
We worked with Brad as our sales person. He was great! Knowledgeable, helpful, and patient with us while we figured out what we wanted.
Prompt and complete service, all "fixes" completed and 60K service in a timely manner while we waited. These folks know what they are doing and we value taking our Prius there.
Staff was friendly and helpful. It took longer than I expected to get my oil changed, but I have always been happy with their service.
Really great dealership!! Great service and a cool salesman who was very helpful and nice.
Excellent customer service and fair prices for maintenance items. Nice waiting area. Only issue is they charge a service fee for credit cards.
Great! Brock was great to work with! Nate was great to work with!
Excellent service and very kind service
Kelly and ish great salesman really convinced us to getting a new vehicle which will be more than worth it.
Initially I had a frustrating experience for various reasons...but in the end Brian helped me solve my concerns, problems and purchase my new Tacoma TRD Sport. They offer good service and attention.
Great sales person and finance person. Good prices.
Everyone was fantastic! found me just what I needed and made me feel like family.
It's always reliable. Like the people. Always helping me with my question. And you do a good job
I bought my truck from Brent Brown several years ago and from day one they have provided some of the best customer experience. They are always willing to go the extra mile.
Great personalized service and very helpful and informative. This was my first car buying experience and McKay and Drew helped me throughout the whole process and followed up afterwards.
Very friendly service. They were great to work with and solved the problem I was having.
Elvin was a great sales rep to work with! We drove out with two new cars and the buying process was seamless. Thank you!
I recently purchased a Toyota Highlander from here. Everyone was really kind and helpful. We had a great time during the whole process. Our family only buys cars from Brent Brown.
Fast getting me in for an appointment. Fast getting me back on the road. Service guy let me know when my next service was due and the cost.
I had an appointment and got right in. My weight was about an hour and everything was done right.
Lani and the technicians at Brent Brown Toyota are keeping my 2005 4Runner on the road. Grateful for their outstanding service.
I came in without an appointment, due to work. The service folks were able to get me right in!!
They found us the perfect car for us!
Love coming here to by cars, everyone is super nice and very helpful!
The first car I was looking at did sell but Kyle was able to get me into a year just above the one I wanted! He also was trying to make sure I got the car the week I bought it! It was an amazing experience
Brad and Kelly were amazing to work with!! I love buys cars from these guys
I went in for an oil change and tire rotation but my car needed the 30,000 mile service. Brandon was very helpful and even though my appointment was longer than what I had planned they got everything done and took good care of my car.
Brent Brown Toyota and Todd helped me to buy the T4R TRD Pro that I wanted, even though I am from out of State.
They were able to fix my car and got me in and out quickly. Very profess.
I just bought my 3rd car from Brent Brown Toyota. I always ask for Ismael Flores because he is very knowledgeable, helpful and attentive. He never disappoints!!
I received very good service from the sales man and many options on the car I needed and the amount of the loan I needed. Thank you young Ismael Flores for help and service
Great people, easy to work with and made buying a vehicle a breeze.
I was in and out with very friendly service! Great as always!
They people are friendly and the service was quick. They also offer a shuttle service.
I came in from out of state with a repair that needed done. I called ahead of time and made an appt. They odered the part and had it therr They were finished in less time than they said it would take. Great experience.
Service was great!
Always friendly and good but not pushy explanations on services needed and those performed. The lounge area is very comfortable with various drinks provided.
First 5,000 mile maintenance (tire rotation, fluid check, etc). All seemed to go well.
Best car-buying experience I have ever had! And the service center is great!
It was so easy and hassle free no pressure great service definitely coming back
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