Meet Our Staff

Joel Kitchen

Joel Kitchen

Service Advisor

Certified
500 Reviews
View Bio
Andrew Butcher

Andrew Butcher

F&I Manager

Certified
289 Reviews
View Bio
Nate Casper

Nate Casper

Finance Director

Certified
280 Reviews
View Bio
Brian Boyd

Brian Boyd

Sales Manager

Certified
279 Reviews
View Bio
Colby Sanders

Colby Sanders

Sales Manager

Certified
258 Reviews
View Bio
Charlie Hook

Charlie Hook

F&I Manager
237 Reviews
View Bio
Sheldon Williams

Sheldon Williams

Finance Manager

Certified
234 Reviews
View Bio
Milani Hedquist

Milani Hedquist

Service Advisor

Certified
217 Reviews
View Bio
Kelly Christensen

Kelly Christensen

General Sales Manager
213 Reviews
View Bio
Todd Robinson

Todd Robinson

New & Used Sales
184 Reviews
View Bio
Dallas McCaman

Dallas McCaman

Sales & Leasing Consultant

Certified
157 Reviews
View Bio
Drew Brown

Drew Brown

Sales Consultant
137 Reviews
View Bio
Rylee Hansen

Rylee Hansen

Sales Consultant
136 Reviews
View Bio
Bob Sanders

Bob Sanders

New & Used Sales
119 Reviews
View Bio
Brock DeLuca

Brock DeLuca

Sales Consultant
113 Reviews
View Bio
Kyle Bourgeois

Kyle Bourgeois

Sales Consultant
111 Reviews
View Bio
Ryan Bell

Ryan Bell

Accessories Manager
82 Reviews
View Bio
Kaua Pouha

Kaua Pouha

Service Advisor

Certified
71 Reviews
View Bio
Sydney Terry

Sydney Terry

Internet Digital Director
70 Reviews
View Bio
Maddy Loveless

Maddy Loveless

BDC Manager
67 Reviews
View Bio
Braxton Ables

Braxton Ables

Service Advisor

Certified
60 Reviews
View Bio
Steven Smith

Steven Smith

Sales Consultant
60 Reviews
View Bio
Enrique Soto

Enrique Soto

Service Advisor

Certified
55 Reviews
View Bio
David

David "Mckay" Smith

Sales Consultant
52 Reviews
View Bio
Lane Brown

Lane Brown

New & Used Sales
51 Reviews
View Bio
Brandon Wilson

Brandon Wilson

Service Advisor

Certified
50 Reviews
View Bio
Andrew Bailey

Andrew Bailey

Service Advisor

Certified
46 Reviews
View Bio
Rick Elliott

Rick Elliott

Sales Consultant
44 Reviews
View Bio
Shad Rawlings

Shad Rawlings

Accessories Manager
44 Reviews
View Bio
Joshua Hawkes

Joshua Hawkes

Finance Manager

Certified
41 Reviews
View Bio
Cole Laycock

Cole Laycock

Sales Consultant
41 Reviews
View Bio
Macsen Viehweg

Macsen Viehweg

Sales Consultant

Certified
41 Reviews
View Bio
Jaron Maxfield

Jaron Maxfield

Service Advisor

Certified
39 Reviews
View Bio
Elvin Corniel

Elvin Corniel

Sales Consultant
38 Reviews
View Bio
Kai Hendry

Kai Hendry

Sales Consultant
38 Reviews
View Bio
Travis Troutner

Travis Troutner

Sales Consultant

Certified
37 Reviews
View Bio
Tom Shields

Tom Shields

Sales Consultant
36 Reviews
View Bio
Larry Terry

Larry Terry

General Manager
36 Reviews
View Bio
Ismael Flores

Ismael Flores

Sales Consultant
34 Reviews
View Bio
Nicole Shillcox

Nicole Shillcox

Inventory Manager
33 Reviews
View Bio
Blake Fathers

Blake Fathers

Sales Consultant
31 Reviews
View Bio
Karyn Clement

Karyn Clement

Customer Relations Manager
23 Reviews
View Bio
Jordan Christensen

Jordan Christensen

Sales Consultant
21 Reviews
View Bio
Bryan Holmes

Bryan Holmes

Used Car Sales Manager
21 Reviews
View Bio
Erik Steenson

Erik Steenson

Service Manager
19 Reviews
View Bio
Bruce Barton

Bruce Barton

Sales Team Leader
18 Reviews
View Bio
Harley Nielsen

Harley Nielsen

Sales Consultant
18 Reviews
View Bio
Brian Zepeda

Brian Zepeda

Sales Consultant
14 Reviews
View Bio
Caden Edmunds

Caden Edmunds

Sales Consultant
13 Reviews
View Bio
Jayson Robles

Jayson Robles

Preferred Client Mgr
13 Reviews
View Bio
Jose Mendoza

Jose Mendoza

Service Advisor
11 Reviews
View Bio
Ka'i Lopez

Ka'i Lopez

Sales Consultant
10 Reviews
View Bio
Hunter Chapman

Hunter Chapman

Sales Consultant
8 Reviews
View Bio
Skyler Rogers

Skyler Rogers

Service Advisor
7 Reviews
View Bio
Wesley Lind

Wesley Lind

Sales Consultant
6 Reviews
View Bio
Timothy Risinger

Timothy Risinger

Sales Consultant
6 Reviews
View Bio
Lofi Tataipu

Lofi Tataipu

Sales Consultant
6 Reviews
View Bio
Austin Wells

Austin Wells

Product Specialist
6 Reviews
View Bio
Dustin Lyons

Dustin Lyons

Sales Consultant
5 Reviews
View Bio
Jeffrey Pack

Jeffrey Pack

Sales Consultant
5 Reviews
View Bio
Easton Adams

Easton Adams

Sales Consultant
4 Reviews
View Bio
Mindy Wright

Mindy Wright

Sales Consultant
4 Reviews
View Bio
Ryan Burt

Ryan Burt

Retail
3 Reviews
View Bio
Jalessa Roper

Jalessa Roper

Product Specialist
3 Reviews
View Bio
Alex Andreen

Alex Andreen

Sales Consultant
2 Reviews
View Bio
Jennifer King

Jennifer King

Warranty Cancellations
2 Reviews
View Bio
Kendra Lacy

Kendra Lacy

Product Specialist
2 Reviews
View Bio
Barbara White

Barbara White

Controller
2 Reviews
View Bio
Robert Cosentino

Robert Cosentino

Sales Consultant
1 Review
View Bio
Jack Dukes

Jack Dukes

Sales Consultant
1 Review
View Bio
Jerrod Fillmore

Jerrod Fillmore

Back Counter
1 Review
View Bio
Chris Jacobson

Chris Jacobson

Assistant Parts Manager
1 Review
View Bio
Lisa Jacobson

Lisa Jacobson

Parts Manager
1 Review
View Bio
Dee Dee Patterson

Dee Dee Patterson

Wholesale Parts
1 Review
View Bio
Mandy Peck

Mandy Peck

Accounts Receivable
1 Review
View Bio
Seth Taylor

Seth Taylor

Back Counter
1 Review
View Bio
Sydney Tilby

Sydney Tilby

Accounts Payable
1 Review
View Bio
Heather Braithwaite

Heather Braithwaite

Payroll Admin
View Bio
Shelbie Brown

Shelbie Brown

Accounting Admin
View Bio
Courtney Carter

Courtney Carter

Sales Admin
View Bio
Kent Easton

Kent Easton

Sales Consultant
View Bio
Ashley Larson

Ashley Larson

Inventory
View Bio
Connor McNalley

Connor McNalley

Shipping & Receiving
View Bio
Jess Taylor

Jess Taylor

Deliveries
View Bio
Joel Kitchen

Joel Kitchen

Service Advisor

500 Reviews
Certified
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

Fast Quality service and friendly employees doesn’t make

Fast Quality service and friendly employees doesn’t make you feel like you have to do unnecessary repairs

Sep 29, 2022

Dealership Rating
Employee Rating

Lani and Joel always provide a nice personal touch and go

Lani and Joel always provide a nice personal touch and go the extra mile to answer my questions.

Sep 29, 2022

Dealership Rating
Employee Rating

Brent Brown's Service department has always been very

Brent Brown's Service department has always been very good to work with. They actually care about their customers and do their best to help them at a reasonable price.

Sep 21, 2022

Dealership Rating
Employee Rating

Poor service and interactions.

Poor service and interactions. They didn’t top off all my fluids. The intake Tech didn't latch my hood after looking under it and telling the other Tech to take it over to the service bay to have them too off. Luckily the other Tech latched it before driving it there. They didn’t give me a good answer about my seat cooler not blowing air very well. I left feeling not cared about at all, and will have to find another Toyota dealer to look at my seats as I don’t trust Brent Brown service.

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

View More Reviews on DealerRater
Andrew Butcher

Andrew Butcher

F&I Manager

289 Reviews
Certified
Dealership Experience 18 years 11 months
Recent Reviews

Oct 02, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota has friendly assistance, they are

Brent Brown Toyota has friendly assistance, they are welcoming from any communications on the phone to when youre walk through the door.

Oct 01, 2022

Dealership Rating
Employee Rating

Bob Sanders and Colby Sanders are the best team.

Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.

Sep 25, 2022

Dealership Rating
Employee Rating

Great place to work with!

Great place to work with! Jordan Christensen and Finance Andy was Amazing to work with.

Sep 24, 2022

Dealership Rating
Employee Rating

Salesmen were friendly, but dealing with 3 different

Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.

Sep 16, 2022

Dealership Rating
Employee Rating

Thanks for your service to keep in optimal condition my

Thanks for your service to keep in optimal condition my vehicle and good customer services

View More Reviews on DealerRater
Nate Casper

Nate Casper

Finance Director

280 Reviews
Certified
Dealership Experience 8 years 3 months
Industry Experience 12 years 4 months
Born and raised in Scotland untill age 14. I love to golf and travel . The car business is something I have been doing since age 18 and I love it more and more each day . I have a beautiful little boy who is my everything and keeps me busy when I’m not at work.
Recent Reviews

Sep 28, 2022

Dealership Rating
Employee Rating

Jeff Pack was amazing.

Jeff Pack was amazing. Kept us updated on cars several times per month. Deserves a raise today!

Sep 23, 2022

Dealership Rating
Employee Rating

Great service from these people ang got a great eco

Great service from these people ang got a great eco saving car within my budget

Sep 18, 2022

Dealership Rating
Employee Rating

Easy to work with friendly very helpful explained

Easy to work with friendly very helpful explained everything about the deal with us not pushy very patient thankful to have such great people to help us

Sep 17, 2022

Dealership Rating
Employee Rating

McKay and Bryan Holmes were very knowledgeable and

McKay and Bryan Holmes were very knowledgeable and helpful with our car buying experience. I would go to them for any future car purchases. Very happy with their help!

Sep 07, 2022

Dealership Rating
Employee Rating

Very helpful, not pushy.

Very helpful, not pushy. Travis is the best. He is very friendly. Wantednus to be happy with the vehicle we choose. He didn't just want to sell us a car, the right car.

View More Reviews on DealerRater
Brian Boyd

Brian Boyd

Sales Manager

279 Reviews
Certified
Dealership Experience 18 years 3 months
Industry Experience 18 years 3 months
Recent Reviews

Sep 23, 2022

Dealership Rating
Employee Rating

Great service from these people ang got a great eco

Great service from these people ang got a great eco saving car within my budget

Sep 14, 2022

Dealership Rating
Employee Rating

I chose to work with hunter for about a month.

I chose to work with hunter for about a month. He helped me choose exactly what I was looking for and even with my bad credit we made a one year plan with the financial department. I feel good about my decision and Brent Brown!

Aug 25, 2022

Dealership Rating
Employee Rating

Everyone super helpful.

Everyone super helpful. We were told car would arrive by end of August but isnt

Aug 25, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota my experience shared was quite

Brent Brown Toyota my experience shared was quite excellent. The salesperson helping me was absolutely fabulous. Everyone I came in contact with there was accommodating and exceptionally courteous. I really appreciated the way they handled everything so smoothly. The car that I God is fantastic. Finding new stuff on it all the time is fun. Thank you

Aug 22, 2022

Dealership Rating
Employee Rating

They were really helpful with finding the car that would

They were really helpful with finding the car that would fit into my budget. They made it an easy process and they were very understanding.

View More Reviews on DealerRater
Colby Sanders

Colby Sanders

Sales Manager

258 Reviews
Certified
Recent Reviews

Oct 02, 2022

Dealership Rating
Employee Rating

Service is great!

Service is great! They are there to listen and make you happy. They bend over backwards for you

Oct 01, 2022

Dealership Rating
Employee Rating

Bob Sanders and Colby Sanders are the best team.

Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.

Oct 01, 2022

Dealership Rating
Employee Rating

Great dealership.

Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.

Sep 21, 2022

Dealership Rating
Employee Rating

They had cars when other dealerships did not and Todd

They had cars when other dealerships did not and Todd Robinson was great at helping us work out where we wanted to be in payments and which vehicles.

Sep 07, 2022

Dealership Rating
Employee Rating

Very helpful, not pushy.

Very helpful, not pushy. Travis is the best. He is very friendly. Wantednus to be happy with the vehicle we choose. He didn't just want to sell us a car, the right car.

View More Reviews on DealerRater
Charlie Hook

Charlie Hook

F&I Manager
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

Great dealership.

Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.

Sep 24, 2022

Dealership Rating
Employee Rating

Salesmen were friendly, but dealing with 3 different

Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.

Sep 13, 2022

Dealership Rating
Employee Rating

Tom’s a great guy!

Tom’s a great guy! Super helpful and personable. Gave us accurate information and seemed like he cared about our best interest

Sep 07, 2022

Dealership Rating
Employee Rating

Tim was great to work with.

Tim was great to work with. Laid back but knowledgeable. Got us what we wanted.

Aug 21, 2022

Dealership Rating
Employee Rating

An outstanding customer service.

An outstanding customer service. A very professional attitude and knowledgeable staff that shows a true care with the customer!

View More Reviews on DealerRater
Sheldon Williams

Sheldon Williams

Finance Manager

234 Reviews
Certified
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Sep 21, 2022

Dealership Rating
Employee Rating

When I decided to walk out on a deal, Sheldon turned from

When I decided to walk out on a deal, Sheldon turned from nice and professional to extremely rude. After letting him know that there had been a misunderstanding with the financing and I wouldn't be able to continue, he became visibly angry and made comments that seemed to be made to guilt me into moving forward with the deal. The unfortunate thing is that after consideration, I realized I could have made the financing work. But I wasn't given the time or space to work it out. I felt pressured and embarrassed and could not get out of there fast enough! The next day I still wanted the cars, but decided to go to a different dealer so I wouldn't have to be in that situation again. The other dealer I chose was much more low-key and easy to work with. Everyone I worked with at Brent Brown was great! Until I decided not to buy the cars. I understand that it's frustrating when you work all day on a deal and it doesn't go through, but I firmly believe that if you care more about the customer than the deal you'll sell a lot more cars. I buy Toyota almost exclusively and I would have come back if I hadn't had such a negative experience.

Sep 20, 2022

Dealership Rating
Employee Rating

I've Purchased 4 Cars from McKay at Brent Brown over the

I've Purchased 4 Cars from McKay at Brent Brown over the years and never been Disappointed. Each of them performed Great with next to no problems. I went in last week and gave a few details of what I had in mind for a used Vehicle for my Daughter. The next day I had 6 Puctures/Video's of Candidates. When we met with McKay later in the week he said he had one she should Drive. She liked it but, I had her drive a few others. She drove out later that day with the one he'd picked and she is Very Happy with the Car and with the way she was treated. Everyone she encountered were good to take the time to answer her questions and explain things to her. I encourage everyone who is look for a Vehicle to go meet McKay! Thanks Again!

Sep 07, 2022

Dealership Rating
Employee Rating

The team, was very honest and professional about the

The team, was very honest and professional about the vehicle I purchased. They answered all the questions I had and got me the exact Tacoma I was looking for

Aug 31, 2022

Dealership Rating
Employee Rating

It had what my husband and I were looking for and the

It had what my husband and I were looking for and the salesman we worked with was awesome! Blake Fathers is easily the salesman I’d recommend to anyone.

View More Reviews on DealerRater
Milani Hedquist

Milani Hedquist

Service Advisor

217 Reviews
Certified
Recent Reviews

Sep 29, 2022

Dealership Rating
Employee Rating

Lani and Joel always provide a nice personal touch and go

Lani and Joel always provide a nice personal touch and go the extra mile to answer my questions.

Sep 24, 2022

Dealership Rating
Employee Rating

The Attention to detail, plus the feeling of being

The Attention to detail, plus the feeling of being surrounded by people who cares at Toyota makes me feel happy. Thanks for taking care of my vehicles. Thanks, Lonnie. You are the Best!!! Gonzalo Jaramillo

Sep 23, 2022

Dealership Rating
Employee Rating

I took my car in for a scheduled appointment.

I took my car in for a scheduled appointment. When I got there I found out the appointment wasn’t on the schedule. Service advisor Milani Hedquist was very helpful very kind. She helped me get my car in and taken care of. Prior to this I didn’t have a great experience. I almost didn’t come back. Because of her kindness and help I will definitely be back again. Thank you Milani.

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

View More Reviews on DealerRater
Kelly Christensen

Kelly Christensen

General Sales Manager
Dealership Experience 15 years 1 months
Industry Experience 17 years 3 months
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Sep 18, 2022

Dealership Rating
Employee Rating

Easy to work with friendly very helpful explained

Easy to work with friendly very helpful explained everything about the deal with us not pushy very patient thankful to have such great people to help us

Sep 18, 2022

Dealership Rating
Employee Rating

Dallas was great to work with.

Dallas was great to work with. We were very happy with the entire process. Thanks.

Aug 23, 2022

Dealership Rating
Employee Rating

We were offered a package for extra things but the amount

We were offered a package for extra things but the amount priced per month and the total given to us didn’t match up . We didn’t purchase it! I believe an incentive waiting so many months for a vehicle should be given since they don’t have any cars/trucks on the lot.

Aug 17, 2022

Dealership Rating
Employee Rating

Very pleased with our experience in working with the

Very pleased with our experience in working with the salesman and delivery was so quick.

View More Reviews on DealerRater
Todd Robinson

Todd Robinson

New & Used Sales
Recent Reviews

Sep 21, 2022

Dealership Rating
Employee Rating

They had cars when other dealerships did not and Todd

They had cars when other dealerships did not and Todd Robinson was great at helping us work out where we wanted to be in payments and which vehicles.

Aug 23, 2022

Dealership Rating
Employee Rating

We were offered a package for extra things but the amount

We were offered a package for extra things but the amount priced per month and the total given to us didn’t match up . We didn’t purchase it! I believe an incentive waiting so many months for a vehicle should be given since they don’t have any cars/trucks on the lot.

Aug 18, 2022

Dealership Rating
Employee Rating

As is was in great shape and clean.

As is was in great shape and clean. Todd was fantastic. Will return again and recommend

Jun 08, 2022

Dealership Rating
Employee Rating

The dealership has been good to work with.

The dealership has been good to work with. They've listened to what we want and helped set realistic timelines for purchases, and answered any questions we've had.

Jun 07, 2022

Dealership Rating
Employee Rating

Understood my needs.

Understood my needs. Were honest and clear. Did not try to sell me a bunch of add-one. Financing took literally 15 minutes.

View More Reviews on DealerRater
Dallas McCaman

Dallas McCaman

Sales & Leasing Consultant

157 Reviews
Certified
Contact Me
Dealership Experience 5 years 6 months
Recent Reviews

Sep 23, 2022

Dealership Rating
Employee Rating

The easiest car buying experience I've ever had.

The easiest car buying experience I've ever had. Never once felt uncomfortable. Thank you Dallas!

Sep 18, 2022

Dealership Rating
Employee Rating

Dallas was great to work with.

Dallas was great to work with. We were very happy with the entire process. Thanks.

Sep 03, 2022

Dealership Rating
Employee Rating

Full of surprises.

Full of surprises. Everyone was Professional and didn’t push as a typical dealership or sales guy.

Sep 02, 2022

Dealership Rating
Employee Rating

Dallas and Nate were beyond amazing!

Dallas and Nate were beyond amazing! Won’t go anywhere else to buy a car, truck or SUV.

Aug 24, 2022

Dealership Rating
Employee Rating

Travis was great, good selection of cars, easy to test

Travis was great, good selection of cars, easy to test drive cars, clean inside, easy

View More Reviews on DealerRater
Drew Brown

Drew Brown

Sales Consultant
Recent Reviews

Sep 08, 2022

Dealership Rating
Employee Rating

Went in to look at new Highlanders.

Went in to look at new Highlanders. Had purchased a new Camry from them in 2008 and live close and prefer to deal local. Didn't make any difference. They only had a grey one and a white one and we did not like those colors. They now take the the stickers off the windows so you do not know what the MRSP is. Salesman said they sell at market prices between 45-50K. I felt that since they hide the MSRP and say market price that they are adding a chunk of money on, sell at whatever the market will bear. So the price is whatever they want it to be. Costco pricing is no longer available which was fair pricing but I guess in this market, no longer available. It is invisible now to know if pricing is fair. We asked about another color coming in they salesman texted my wife with the price for it and it was more than the 2 we looked at white and gray. We went to the Honda dealership and they showed us the MSRP on their while and grey Pilots and said that is the price, but like the Highlander better. Felt like the salesman was just indifferent toward us, like they will easily sell to others at their market price. Didn't pressure us because we did not like the ones on the lot. I think we will go to some other Toyota dealerships in SLC and see if they are more transparent or delay our shopping for awhile.

Aug 18, 2022

Dealership Rating
Employee Rating

I was told to come in on Monday to get my emissions

I was told to come in on Monday to get my emissions complete however when I arrived they said the emissions machine was broken and I would have to come back another day. I wish I was given a heads up instead of having to go up to the dealership.

Jul 12, 2022

Dealership Rating
Employee Rating

Didn’t have to wait long and got me in quick.

Didn’t have to wait long and got me in quick. The young lady was professional and helped me understand everything that happened!!

Jul 01, 2022

Dealership Rating
Employee Rating

I had a good experience Maddy started up a text

I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for

Jun 24, 2022

Dealership Rating
Employee Rating

They made me feel very welcome and helped me make the

They made me feel very welcome and helped me make the decisions I needed to make.

View More Reviews on DealerRater
Rylee Hansen

Rylee Hansen

Sales Consultant
Contact Me
Dealership Experience 4 years 5 months
My name is Rylee Hansen and am from Central Utah. I grew up in a small town and went to Manti High School. I am married and have two beautiful children that I love spending time with any chance that I get. I chose to work at Toyota because the brand truly does speak for itself in standard safety features and practicality. I enjoy working with all types of people and helping them get into the vehicle that is just right for them. Hope to see you soon!
Recent Reviews

Oct 04, 2022

Dealership Rating
Employee Rating

Great facility with the best staff!

Great facility with the best staff! Rylee is the best!! Got me all the info I needed, made the process simple, and had me in and out of the dealership in 5 minutes!!! Third vehicle I’ve bought from them! I’ll check with them every time I’m in the market!

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Aug 31, 2022

Dealership Rating
Employee Rating

Fast easy transaction all but signing the paperwork was

Fast easy transaction all but signing the paperwork was completed via txt. Super happy with the with the whole experience.

Aug 25, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota my experience shared was quite

Brent Brown Toyota my experience shared was quite excellent. The salesperson helping me was absolutely fabulous. Everyone I came in contact with there was accommodating and exceptionally courteous. I really appreciated the way they handled everything so smoothly. The car that I God is fantastic. Finding new stuff on it all the time is fun. Thank you

Aug 17, 2022

Dealership Rating
Employee Rating

Quick, Easy, Simple.

Quick, Easy, Simple. Rylee made the experience worth while. Highly recommend her helping you purchase your next vehicle.

View More Reviews on DealerRater
Bob Sanders

Bob Sanders

New & Used Sales
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

Bob Sanders and Colby Sanders are the best team.

Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.

Aug 26, 2022

Dealership Rating
Employee Rating

Transaction was a smooth process.

Transaction was a smooth process. I was treated fairly and it was a good experience.

Aug 05, 2022

Dealership Rating
Employee Rating

Bob and Andy were amazing in helping me not once, but

Bob and Andy were amazing in helping me not once, but twice!! It’s nice to know that such dedicated professionals are still out there to work with on buying a vehicle, especially in this economy.

Jul 27, 2022

Dealership Rating
Employee Rating

Had a good experience here.

Had a good experience here. We knew what kind of car we were looking for and the staff showed us some good options and talked us through the different versions and features. Never felt overly pressured to buy immediately and all of our questions were answered quickly.

Jul 27, 2022

Dealership Rating
Employee Rating

The dealer had great options and were very willing to let

The dealer had great options and were very willing to let me test drive a lot of SUV’s that they had to find the right fit for us. It was great! Thanks to Kai for being so willing to answer all of our questions.

View More Reviews on DealerRater
Brock DeLuca

Brock DeLuca

Sales Consultant
Recent Reviews

Oct 02, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota has friendly assistance, they are

Brent Brown Toyota has friendly assistance, they are welcoming from any communications on the phone to when youre walk through the door.

Oct 01, 2022

Dealership Rating
Employee Rating

Great dealership.

Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.

Sep 24, 2022

Dealership Rating
Employee Rating

Salesmen were friendly, but dealing with 3 different

Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.

Sep 22, 2022

Dealership Rating
Employee Rating

Very organized, personable and thorough!

Very organized, personable and thorough! Andrew super Service Adviser! Great Dealership!! Overall, best dealership I have worked with over the years!

Sep 13, 2022

Dealership Rating
Employee Rating

Tom’s a great guy!

Tom’s a great guy! Super helpful and personable. Gave us accurate information and seemed like he cared about our best interest

View More Reviews on DealerRater
Kyle Bourgeois

Kyle Bourgeois

Sales Consultant
Recent Reviews

Sep 21, 2022

Dealership Rating
Employee Rating

Waited 4 months longer than promised, they barely

Waited 4 months longer than promised, they barely communicated. Acted like it was a privilege to be on threir wait list. No choices, acted mad if your questioned anything. I don't think they cared at all if they sold the car. Said they would add a DVD player, put in a cheap old DVD deck. I've felt more welcome at Mcdonalds.

Sep 09, 2022

Dealership Rating
Employee Rating

Keep us updated.

Keep us updated.the waiting is very comfortable and the employees are very friendly and caring

Sep 07, 2022

Dealership Rating
Employee Rating

The team, was very honest and professional about the

The team, was very honest and professional about the vehicle I purchased. They answered all the questions I had and got me the exact Tacoma I was looking for

Aug 21, 2022

Dealership Rating
Employee Rating

An outstanding customer service.

An outstanding customer service. A very professional attitude and knowledgeable staff that shows a true care with the customer!

Jul 22, 2022

Dealership Rating
Employee Rating

Really easy to work with about financing and very helpful

Really easy to work with about financing and very helpful with questions about the car.

View More Reviews on DealerRater
Ryan Bell

Ryan Bell

Accessories Manager
Dealership Experience 5 years 2 months
Industry Experience 9 years 5 months
Recent Reviews

Jun 30, 2022

Dealership Rating
Employee Rating

We worked with Tom Shields.

We worked with Tom Shields. He is very friendly and professional. He is honest and upfront. We texted him several times throughout the purchase process and he always responds really fast. We love our vehicle and would highly recommend him. We even referred two of our kids to him. He will take his time to help you find exactly what you are looking for.

Mar 03, 2022

Dealership Rating
Employee Rating

Minaj was super professional and very personable.

Minaj was super professional and very personable. He was patient and an advocate for us getting our first car from here, and it has been such an awesome car and experience! Would totally recommend him to friends and family!

Sep 20, 2021

Dealership Rating
Employee Rating

No communication within the organization, they never call...

No communication within the organization, they never call back or update you on repairs. They tell you one thing and do another.

Aug 30, 2021

Dealership Rating
Employee Rating

Wes and Chris are both amazing and Sheldon in finance was...

Wes and Chris are both amazing and Sheldon in finance was great as well. This dealership goes above and beyond to help thier customers. Great Experience. I will tell everyone how great this place is to purchase a car.

Aug 06, 2021

Dealership Rating
Employee Rating

Easily the best car buying experience I've ever had!...

Easily the best car buying experience I've ever had! Travis didn't act like the typical "car salesman", which I greatly appreciated. He was laid-back, knowledgeable and very friendly. Travis listened to my needs and wants then found me exactly what I was looking for. This is how car buying should be. Travis thanks again and nicely done.

View More Reviews on DealerRater
Kaua Pouha

Kaua Pouha

Service Advisor

71 Reviews
Certified
Recent Reviews

Sep 24, 2022

Dealership Rating
Employee Rating

My service was amazing.

My service was amazing. They were timely and fixed everything that needed to be fixed.

Sep 22, 2022

Dealership Rating
Employee Rating

First impression is how clean the facility is kept.

First impression is how clean the facility is kept. The personnel working there are very polite and are prompt in serving their customers. They are very knowledgeable, too. We have been treated very well each time we have our Venza serviced there. Thank you to this wonderful team. Very kind, courteous, and professional.

Sep 17, 2022

Dealership Rating
Employee Rating

They have a problem answering telephones and following

They have a problem answering telephones and following through on what they said they would do. I have to work hard to get someone’s attention to be assisted, even when many of the workers are standing around talking to each other.

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

View More Reviews on DealerRater
Sydney Terry

Sydney Terry

Internet Digital Director
Dealership Experience 14 years 2 months
Industry Experience 14 years 2 months
Love to help.
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Dec 01, 2020

Dealership Rating
Employee Rating

Layne is always great to work with! Thanks for the new...

Layne is always great to work with! Thanks for the new Corolla. I drive from Salt Lake to purchase my vehicles at this dealership. Thanks for your help

Nov 11, 2020

Dealership Rating
Employee Rating

Great service helping me with my auto selection. The...

Great service helping me with my auto selection. The whole team was awesome! Especially Drew Brown, my salesperson. Charlie was also great in Finance. Thanks, y’all!

Jun 14, 2020

Dealership Rating
Employee Rating

Stop sending email to [email protected] Even though...

Stop sending email to [email protected] Even though unsubscribed or will continue to rate poor! Am not and never doing business again with this dealer. Is that enough words?

Dec 05, 2019

Dealership Rating
Employee Rating

Great job, thanks to all especially Moe, the great guy!

Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown services! Everyone at Brent Brown is kind! Love Brent"s commercial on TV!

View More Reviews on DealerRater
Maddy Loveless

Maddy Loveless

BDC Manager
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Jul 01, 2022

Dealership Rating
Employee Rating

I had a good experience Maddy started up a text

I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for

Jun 18, 2022

Dealership Rating
Employee Rating

My wife and I were both impressed from start to finish.

My wife and I were both impressed from start to finish. Greeting staff. Our salesman was a delight to work with and answered all our questions and helped us through the entire process from start to finish. Thank you.

Mar 10, 2022

Dealership Rating
Employee Rating

I had a good buying experience, the salesman worked with

I had a good buying experience, the salesman worked with me and fought for what I could afford.

Feb 17, 2022

Dealership Rating
Employee Rating

I reserved a vehicle on Brent Brown Toyota's website and

I reserved a vehicle on Brent Brown Toyota's website and spent all day texting with Maddy about a vehicle on the lot. After her help, I decided to purchase it. I made it to the finance round, had my credit pulled, submitted all requested information, only to be told after all that, that the vehicle sold during my purchase process. From what I was told, another salesperson undercut Maddy and sold the vehicle I was purchasing. I’m so confused and disappointed with the process and communication with this dealership. I’d be careful dealing with Brent Brown. It turned out to be a very disappointing experience.

View More Reviews on DealerRater
Braxton Ables

Braxton Ables

Service Advisor

60 Reviews
Certified
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

They were faster than the hour that I expected.

They were faster than the hour that I expected. I was notified about the condition of my tires, brakes and alignment.

Sep 27, 2022

Dealership Rating
Employee Rating

The dealership is very clean and all the people were

The dealership is very clean and all the people were curious. I took the shuttle home and he was very pleasant. Also the shuttle came back to get me when the car was done and the different driver was also very pleasant. Thank you

Sep 20, 2022

Dealership Rating
Employee Rating

They did not securely shut the hood after they serviced

They did not securely shut the hood after they serviced my truck. Discovered it on the freeway, just questioned their thoroughness.

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

View More Reviews on DealerRater
Steven Smith

Steven Smith

Sales Consultant
Recent Reviews

Sep 30, 2022

Dealership Rating
Employee Rating

McKay and Steven were very friendly and helped me get the

McKay and Steven were very friendly and helped me get the car I wanted in a reasonable time. Also didn’t charge me a market adjustment fee

Aug 19, 2022

Dealership Rating
Employee Rating

I needed a new to me car.

I needed a new to me car. This was a unconventional situation and it was time sensitive. Tim Risinger was able to take the challenge and go above and beyond. He understood me and knew the situation was very serious and took all of it and went above and beyond further than anyone has ever done. He was not pushy. He kept all of our desires and needs in mind and did not step outside of them. He gave me the kind of customer service you dream of. THANKS TIM!!

Aug 03, 2022

Dealership Rating
Employee Rating

The people we worked with were really helpful.

The people we worked with were really helpful. They were so nice. Thanks for the help.

Jul 22, 2022

Dealership Rating
Employee Rating

We appreciated the professionalism of the staff.

We appreciated the professionalism of the staff. They went above and beyond to find a car in our budget and make sure the details were all taken care of.

May 28, 2022

Dealership Rating
Employee Rating

We worked with Steven Smith our salesperson and he was

We worked with Steven Smith our salesperson and he was amazing! If you want to work with a young man with integrity and honesty, I’d highly recommend Steven. Thanks Brent Brown and thank you Steven for taking care of us and making the process seamless.

View More Reviews on DealerRater
Enrique Soto

Enrique Soto

Service Advisor

55 Reviews
Certified
Recent Reviews

Sep 24, 2022

Dealership Rating
Employee Rating

The Attention to detail, plus the feeling of being

The Attention to detail, plus the feeling of being surrounded by people who cares at Toyota makes me feel happy. Thanks for taking care of my vehicles. Thanks, Lonnie. You are the Best!!! Gonzalo Jaramillo

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

Sep 10, 2022

Dealership Rating
Employee Rating

I needed replacement spare key & electronic door & trunk

I needed replacement spare key & electronic door & trunk opener/closer. I spent 3 hrs on Thursday & 3 hrs on Friday waiting for this service to b done. why does it take 6 hrs to get suich service done? why is such customer wait time acceptable business practice?

Sep 08, 2022

Dealership Rating
Employee Rating

I drive the extra mile to go to Brent Brown.

I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!

View More Reviews on DealerRater
David

David "Mckay" Smith

Sales Consultant
Recent Reviews

Sep 30, 2022

Dealership Rating
Employee Rating

McKay and Steven were very friendly and helped me get the

McKay and Steven were very friendly and helped me get the car I wanted in a reasonable time. Also didn’t charge me a market adjustment fee

Sep 20, 2022

Dealership Rating
Employee Rating

I've Purchased 4 Cars from McKay at Brent Brown over the

I've Purchased 4 Cars from McKay at Brent Brown over the years and never been Disappointed. Each of them performed Great with next to no problems. I went in last week and gave a few details of what I had in mind for a used Vehicle for my Daughter. The next day I had 6 Puctures/Video's of Candidates. When we met with McKay later in the week he said he had one she should Drive. She liked it but, I had her drive a few others. She drove out later that day with the one he'd picked and she is Very Happy with the Car and with the way she was treated. Everyone she encountered were good to take the time to answer her questions and explain things to her. I encourage everyone who is look for a Vehicle to go meet McKay! Thanks Again!

Sep 19, 2022

Dealership Rating
Employee Rating

Had a great experience and got the car I wanted.

Had a great experience and got the car I wanted. They treated us with respect. Gave us a fair deal on our new car and for our trade. I highly recommend them.

Sep 17, 2022

Dealership Rating
Employee Rating

McKay and Bryan Holmes were very knowledgeable and

McKay and Bryan Holmes were very knowledgeable and helpful with our car buying experience. I would go to them for any future car purchases. Very happy with their help!

Aug 27, 2022

Dealership Rating
Employee Rating

We came in looking for a used truck in a very specific

We came in looking for a used truck in a very specific price range. Our Salesman McKay was extremely helpful. He listened to us, and found us a truck that was perfect and even worked with us on the price. Will be back again in the future.

View More Reviews on DealerRater
Lane Brown

Lane Brown

New & Used Sales
Recent Reviews

Aug 04, 2022

Dealership Rating
Employee Rating

Lane Brown was exceptional and worked hard to make my

Lane Brown was exceptional and worked hard to make my purchasing as stress-free as possible. The other two gentlemen were also very friendly and approachable.

Jul 05, 2022

Dealership Rating
Employee Rating

They got me a car that benefited my situation.

They got me a car that benefited my situation. And maybe opportunity for what I really wanted in the future.

Apr 26, 2022

Dealership Rating
Employee Rating

Great dealership!

Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!

Jul 16, 2021

Dealership Rating
Employee Rating

Easy to schedule my appointment and Justin was very...

Easy to schedule my appointment and Justin was very helpful and friendly when I called. I was disappointed with the cost of updating the navigation system!

Apr 01, 2021

Dealership Rating
Employee Rating

Always a great experience, Kelly is on top of things...

Always a great experience, Kelly is on top of things there. Larry Terry is a great GM . When ever there’re is an issue with my car they make sure it is taken care of expeditiously and fixed right Thanks for the great service

View More Reviews on DealerRater
Brandon Wilson

Brandon Wilson

Service Advisor

50 Reviews
Certified
Recent Reviews

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

Sep 10, 2022

Dealership Rating
Employee Rating

I needed replacement spare key & electronic door & trunk

I needed replacement spare key & electronic door & trunk opener/closer. I spent 3 hrs on Thursday & 3 hrs on Friday waiting for this service to b done. why does it take 6 hrs to get suich service done? why is such customer wait time acceptable business practice?

Sep 08, 2022

Dealership Rating
Employee Rating

I drive the extra mile to go to Brent Brown.

I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!

Aug 26, 2022

Dealership Rating
Employee Rating

The people were friendly, helpful, and professional.

The people were friendly, helpful, and professional. My representative went through everything they did to my truck. And they were prompt to complete the service.

View More Reviews on DealerRater
Andrew Bailey

Andrew Bailey

Service Advisor

46 Reviews
Certified
Recent Reviews

Oct 01, 2022

Dealership Rating
Employee Rating

My latest experience went very well.

My latest experience went very well. Scheduling was streamline and reminders ly and appropriate. My device rep was very attentive and went the extra mile to make sure I was satisfied.

Sep 29, 2022

Dealership Rating
Employee Rating

Service department has always been good to work with but

Service department has always been good to work with but Andrew was the best I've ever had there.

Sep 28, 2022

Dealership Rating
Employee Rating

They were fast and awesome and saved me money on the work

They were fast and awesome and saved me money on the work done. We’re nice and didn’t charge for Labor.

Sep 22, 2022

Dealership Rating
Employee Rating

Very organized, personable and thorough!

Very organized, personable and thorough! Andrew super Service Adviser! Great Dealership!! Overall, best dealership I have worked with over the years!

Sep 21, 2022

Dealership Rating
Employee Rating

Poor service and interactions.

Poor service and interactions. They didn’t top off all my fluids. The intake Tech didn't latch my hood after looking under it and telling the other Tech to take it over to the service bay to have them too off. Luckily the other Tech latched it before driving it there. They didn’t give me a good answer about my seat cooler not blowing air very well. I left feeling not cared about at all, and will have to find another Toyota dealer to look at my seats as I don’t trust Brent Brown service.

View More Reviews on DealerRater
Rick Elliott

Rick Elliott

Sales Consultant
Contact Me
Industry Experience 4 years 3 months
Recent Reviews

Oct 02, 2022

Dealership Rating
Employee Rating

Service is great!

Service is great! They are there to listen and make you happy. They bend over backwards for you

Jul 01, 2022

Dealership Rating
Employee Rating

Professional honest staff.

Professional honest staff. Doesn’t try to sell you something you can’t afford. Kyle is amazing and Josh in finance is a straight shooter and fun to work with.

Jun 06, 2022

Dealership Rating
Employee Rating

Sales man Rick was awesome!

Sales man Rick was awesome! Title and licensing clerks do not send titles in a timely manner nor do they know how to return phone calls. I'm on my 6th voice-mail in two weeks left with multiple people! Rick had me wanting to do business with them again and their title and licensing department squashed that. I will not be back!

Jun 02, 2022

Dealership Rating
Employee Rating

Bought a used car.

Bought a used car. Was shown payments over 72 months but after getting financing it was now over 75 months and they didn’t tell me- just hurry up and sign the docs. Also they do not gas up your used car when you buy it but they will keep the tank on the lower end to save money

Apr 26, 2022

Dealership Rating
Employee Rating

Great dealership!

Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!

View More Reviews on DealerRater
Shad Rawlings

Shad Rawlings

Accessories Manager
Dealership Experience 6 years 7 months
Industry Experience 9 years 2 months
Hello! My name is Shad Rawlings. I started working at Brent Brown Toyota in April of 2016. I wanted to find a career that would be both exciting and challenging! I found that and more at Brent Brown Toyota! I started out by selling cars and have been in the Accessories Department since 2017. I grew up in a small town, located in Sanpete County, where i currently reside with my Wife, 2 Children, and 3 dogs. I like to spend time watching baseball, going on Razor rides and serving on my counties Search and Rescue team! Please feel free to call, text or email with any questions at all! I would love to help anyway I can!
Recent Reviews

Sep 21, 2022

Dealership Rating
Employee Rating

Bad dealership ever,sold me a Brocken car,when I pick up

Bad dealership ever,sold me a Brocken car,when I pick up the car it was making noises on the freeway,service light turned on saying service exceeded by 435 days,when confronted they tell you that they don’t know how to turn it off.They Broken more things by the time I picked up my car.They say that they will fix it but didn’t,one lie after another.

May 20, 2022

Dealership Rating
Employee Rating

Great service, helped us find the perfect vehicle.

Great service, helped us find the perfect vehicle. Blake Fathers was an amazing sales representative to work with. He listened to what we wanted in a car and wasn't pushy at all--very patient and helped us every step of the way. Great guy. We ended up finding the absolute perfect van we were looking for. Very satisfied with our experience.

Apr 26, 2022

Dealership Rating
Employee Rating

Great dealership!

Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!

Mar 01, 2022

Dealership Rating
Employee Rating

Rylee and Kelly have been fantastic to work with.

Rylee and Kelly have been fantastic to work with. We have bought several cars from Brent Brown and have always been taken care of.

Feb 23, 2019

Dealership Rating
Employee Rating

Great experience

We went in and left with 2 new vehicles it was a great experience! This was my 3rd and 4th purchase at Brent Brown Toyota. I highly recommend them!

View More Reviews on DealerRater
Joshua Hawkes

Joshua Hawkes

Finance Manager

41 Reviews
Certified
Recent Reviews

Oct 02, 2022

Dealership Rating
Employee Rating

Service is great!

Service is great! They are there to listen and make you happy. They bend over backwards for you

Sep 29, 2022

Dealership Rating
Employee Rating

From the sales team to Josh things eventually worked out

From the sales team to Josh things eventually worked out for our needs at this stage in our lives. Our children have purchased from Brent Brown in the past so their experiences were what had us reach out to your team. What really helped was the salesman agreed to deliver the vehicle to Vernal.

Sep 20, 2022

Dealership Rating
Employee Rating

I had a very poor experience.

I had a very poor experience. It started with not being informed of my lease expiration date. I had it on my mind so I took action and went to the dealership. The first sales guy took me back to finance and Joshua was starting to go through document signing. I didn’t understand the process of buy back or trade in. Once Josh realized I wasn’t going to sign the documents, he grabbed a sales guy. The 2nd guy explained the value of the truck. It was about 37,500 after registration and taxes. He showed me some rates and told me these are not prime rates but this is a ball park of what it would cost you to finance through Brent brown. I was shown a 586 payment for that 37,500 that would be financed. I asked the sales guy if there were finance charges or any additional fees. He said no. He went to go check with financing and when he came back, he told me those were prime rates. I was in the hot seat so I wasn’t thinking clearly but 5.5% interest for 8 years isn’t 586. I didn’t realize at the time of sale but they baked in $4000 in costs. Part of that I was aware of when talking with Josh. He sold me an extended warranty. At the end of the day, I was lied to many times by different individuals. Josh lied several times when discussing the financial documents but it is my word against his. When I left the office, I immediately realized I was taken advantage of and called Josh. We spent an hour on the phone going in circles until he was finally honest with me. He told me they wouldn’t have done the transaction without me spending that extra 4K. Josh was “told” by the 2nd salesman to kick me out if I wasn’t interested in the upgraded charges. I wanted to cancel the transaction but Josh told me there is no cooldown period in UT so I’m stuck and cannot do anything about it. Ultimately, I will never shop with Brent Brown again. This experience is so awful that it still makes me livid thinking about it. I feel powerless and like I was taken advantage of. This survey reminds me that I need to leave this review everywhere possible.

Sep 18, 2022

Dealership Rating
Employee Rating

Dallas was great to work with.

Dallas was great to work with. We were very happy with the entire process. Thanks.

Sep 05, 2022

Dealership Rating
Employee Rating

I’m not sure who Kelly is, yet everyone I have dealt

I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful

View More Reviews on DealerRater
Cole Laycock

Cole Laycock

Sales Consultant
Contact Me
Dealership Experience 3 years 2 months
Industry Experience 3 years 9 months
Recent Reviews

Sep 08, 2022

Dealership Rating
Employee Rating

The salesmen that we worked with were very nice and took

The salesmen that we worked with were very nice and took everything we wanted into consideration. However when it came time to signing the paperwork, they weren’t clear on the final numbers and tried to be sneaky. Not only that but they gave us a loan through a certain bank but a few days later found out they went through a completely different bank! So in the end our total cost was way more than they told us it was and our loan was through a completely different bank then they told us when signing… very frustrating

Sep 05, 2022

Dealership Rating
Employee Rating

I’m not sure who Kelly is, yet everyone I have dealt

I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful

Jul 28, 2022

Dealership Rating
Employee Rating

Whenever I bring my Toyota supra in Lonnie dose a

Whenever I bring my Toyota supra in Lonnie dose a excellent job of explaining and taking care of anything I need. Also Brent my Toyota supra mechanic explains to me if there’s anything I need to take care of it’s so nice to have a great team and I can trust.

Jul 28, 2022

Dealership Rating
Employee Rating

Was very helpful and quick to get us into a car listened

Was very helpful and quick to get us into a car listened to what we was able to pay and showed us vehicles that was in our price range

Jul 22, 2022

Dealership Rating
Employee Rating

We appreciated the professionalism of the staff.

We appreciated the professionalism of the staff. They went above and beyond to find a car in our budget and make sure the details were all taken care of.

View More Reviews on DealerRater
Macsen Viehweg

Macsen Viehweg

Sales Consultant

41 Reviews
Certified
Contact Me
Dealership Experience 4 years
Industry Experience 4 years
I am a recent medical school graduate who is selling cars to fill the gap between the end of medical school and the beginning of Residency training in Internal Medicine. I like cars, and I like people. Turns out I like helping people find their next car a lot!
Recent Reviews

Sep 26, 2022

Dealership Rating
Employee Rating

There is no better Sales Consultant than Macsen.

There is no better Sales Consultant than Macsen. We had such a great experience working with him. He is knowledgeable, personable and makes you feel at ease buying your next car. So when you make your way to Brent Brown Toyota make sure you ask for Macsen. You are in good hands.

Sep 22, 2022

Dealership Rating
Employee Rating

Fantastic car dealership, they have great employees and

Fantastic car dealership, they have great employees and answer your questions confidently, if you go make sure to talk to Macsen

Sep 21, 2022

Dealership Rating
Employee Rating

Macsen was fantastic and informed.

Macsen was fantastic and informed. Low pressure but good follow through. Unfortunately, went with a different car, but would definitely work with Macsen again.

Sep 21, 2022

Dealership Rating
Employee Rating

Great local dealership.

Great local dealership. They have a lot to offer and are able to meet your car buying needs. Macsen is friendly, easy to work with and will help get the perfect car for you.

Sep 16, 2022

Dealership Rating
Employee Rating

Would recommend Macsen Viehweg in a heartbeat!

Would recommend Macsen Viehweg in a heartbeat! Knows his stuff and is great to work with

View More Reviews on DealerRater
Jaron Maxfield

Jaron Maxfield

Service Advisor

39 Reviews
Certified
Recent Reviews

Sep 17, 2022

Dealership Rating
Employee Rating

They did a great job with the service but while I was in

They did a great job with the service but while I was in the waiting area near the parts dept an employee talking to another employee was using the foulest language I finally had to get up and move! I definitely was not impressed!!

Sep 17, 2022

Dealership Rating
Employee Rating

I had my tacoma serviced at brent brown toyota in item.

I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.

Sep 17, 2022

Dealership Rating
Employee Rating

Had a great experience.

Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.

Sep 10, 2022

Dealership Rating
Employee Rating

Always treated with respect.

Always treated with respect. Service employees are professional, friendly and respectful. I used the shuttle this time. Was seamless on getting a ride to and from Brent Brown.

Sep 08, 2022

Dealership Rating
Employee Rating

I drive the extra mile to go to Brent Brown.

I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!

View More Reviews on DealerRater
Elvin Corniel

Elvin Corniel

Sales Consultant
Recent Reviews

Aug 15, 2022

Dealership Rating
Employee Rating

They have great and Excellent costumer and sales service

They have great and Excellent costumer and sales service and maintenance service. Very polite attention and service.

Aug 04, 2022

Dealership Rating
Employee Rating

Helped me a lot with what I needed and they were able to

Helped me a lot with what I needed and they were able to give me the best rates as they could I would recommend Brent brown Toyota to anyone!!

Jun 28, 2022

Dealership Rating
Employee Rating