Meet Our Staff

Joel Kitchen

Joel Kitchen

Service Advisor

Certified
522 Reviews
View Bio
Andrew Butcher

Andrew Butcher

F&I Manager

Certified
303 Reviews
View Bio
Nate Casper

Nate Casper

Finance Director

Certified
298 Reviews
View Bio
Brian Boyd

Brian Boyd

Sales Manager
288 Reviews
View Bio
Colby Sanders

Colby Sanders

Sales Manager

Certified
277 Reviews
View Bio
Milani Hedquist

Milani Hedquist

Service Advisor

Certified
263 Reviews
View Bio
Sheldon Williams

Sheldon Williams

Finance Manager

Certified
256 Reviews
View Bio
Charlie Hook

Charlie Hook

F&I Manager

Certified
251 Reviews
View Bio
Kelly Christensen

Kelly Christensen

General Sales Manager

Certified
237 Reviews
View Bio
Todd Robinson

Todd Robinson

New & Used Sales

Certified
197 Reviews
View Bio
Dallas McCaman

Dallas McCaman

Sales & Leasing Consultant
162 Reviews
View Bio
Rylee Hansen

Rylee Hansen

Sales Consultant

Certified
157 Reviews
View Bio
Drew Brown

Drew Brown

Sales Consultant
145 Reviews
View Bio
Bob Sanders

Bob Sanders

New & Used Sales
121 Reviews
View Bio
Brock DeLuca

Brock DeLuca

Sales Consultant
120 Reviews
View Bio
Kyle Bourgeois

Kyle Bourgeois

Sales Consultant
115 Reviews
View Bio
Kaua Pouha

Kaua Pouha

Service Advisor

Certified
89 Reviews
View Bio
Ryan Bell

Ryan Bell

Accessories Manager
86 Reviews
View Bio
Enrique Soto

Enrique Soto

Service Advisor
75 Reviews
View Bio
Brandon Wilson

Brandon Wilson

Service Advisor

Certified
74 Reviews
View Bio
Sydney Terry

Sydney Terry

Internet Digital Director
72 Reviews
View Bio
Braxton Ables

Braxton Ables

Service Advisor
71 Reviews
View Bio
Maddy Loveless

Maddy Loveless

BDC Manager
69 Reviews
View Bio
Steven Smith

Steven Smith

Sales Consultant
67 Reviews
View Bio
Andrew Bailey

Andrew Bailey

Service Advisor

Certified
62 Reviews
View Bio
David

David "Mckay" Smith

Sales Consultant
59 Reviews
View Bio
Joshua Hawkes

Joshua Hawkes

Finance Manager
54 Reviews
View Bio
Lane Brown

Lane Brown

New & Used Sales
52 Reviews
View Bio
Jaron Maxfield

Jaron Maxfield

Service Advisor
50 Reviews
View Bio
Shad Rawlings

Shad Rawlings

Accessories Manager
48 Reviews
View Bio
Rick Elliott

Rick Elliott

Sales Consultant
46 Reviews
View Bio
Cole Laycock

Cole Laycock

Sales Consultant
44 Reviews
View Bio
Tom Shields

Tom Shields

Sales Consultant
44 Reviews
View Bio
Macsen Viehweg

Macsen Viehweg

Sales Consultant
44 Reviews
View Bio
Elvin Corniel

Elvin Corniel

Sales Consultant
43 Reviews
View Bio
Kai Hendry

Kai Hendry

Sales Consultant
43 Reviews
View Bio
Larry Terry

Larry Terry

General Manager
41 Reviews
View Bio
Jose Mendoza

Jose Mendoza

Service Advisor

Certified
39 Reviews
View Bio
Ismael Flores

Ismael Flores

Sales Consultant
38 Reviews
View Bio
Blake Fathers

Blake Fathers

Sales Consultant
33 Reviews
View Bio
Nicole Shillcox

Nicole Shillcox

Inventory Manager
33 Reviews
View Bio
Jordan Christensen

Jordan Christensen

Sales Consultant
28 Reviews
View Bio
Karyn Clement

Karyn Clement

Customer Relations Manager
26 Reviews
View Bio
Bruce Barton

Bruce Barton

Sales Team Leader
24 Reviews
View Bio
Bryan Holmes

Bryan Holmes

Used Car Sales Manager
23 Reviews
View Bio
Erik Steenson

Erik Steenson

Service Manager
20 Reviews
View Bio
Harley Nielsen

Harley Nielsen

Sales Consultant
19 Reviews
View Bio
Brian Zepeda

Brian Zepeda

Sales Consultant
17 Reviews
View Bio
Jayson Robles

Jayson Robles

Preferred Client Mgr
15 Reviews
View Bio
Hunter Chapman

Hunter Chapman

Sales Consultant
11 Reviews
View Bio
Wesley Lind

Wesley Lind

Sales Consultant
10 Reviews
View Bio
Lofi Tataipu

Lofi Tataipu

Sales Consultant
9 Reviews
View Bio
Easton Adams

Easton Adams

Sales Consultant
8 Reviews
View Bio
Austin Wells

Austin Wells

Product Specialist
8 Reviews
View Bio
Ryan Burt

Ryan Burt

Retail
7 Reviews
View Bio
Dustin Lyons

Dustin Lyons

Sales Consultant
7 Reviews
View Bio
Jeffrey Pack

Jeffrey Pack

Sales Consultant
7 Reviews
View Bio
Timothy Risinger

Timothy Risinger

Sales Consultant
7 Reviews
View Bio
Jalessa Roper

Jalessa Roper

Product Specialist
5 Reviews
View Bio
Seth Taylor

Seth Taylor

Back Counter
5 Reviews
View Bio
Mindy Wright

Mindy Wright

Sales Consultant
5 Reviews
View Bio
Barbara White

Barbara White

Controller
4 Reviews
View Bio
Chris Jacobson

Chris Jacobson

Parts Manager
3 Reviews
View Bio
Dee Dee Patterson

Dee Dee Patterson

Wholesale Parts
3 Reviews
View Bio
Mandy Peck

Mandy Peck

Accounts Receivable
2 Reviews
View Bio
Heather Braithwaite

Heather Braithwaite

Payroll Admin
1 Review
View Bio
Courtney Carter

Courtney Carter

Sales Admin
1 Review
View Bio
Robert Cosentino

Robert Cosentino

Sales Consultant
1 Review
View Bio
Connor McNalley

Connor McNalley

Shipping & Receiving
1 Review
View Bio
Jess Taylor

Jess Taylor

Deliveries
1 Review
View Bio
Sydney Tilby

Sydney Tilby

Accounts Payable
1 Review
View Bio
Shelbie Brown

Shelbie Brown

Accounting Admin
View Bio
Tylar Elliot

Tylar Elliot

Product Specialist
View Bio
Brighton Harris

Brighton Harris

Product Specialist
View Bio
Ashley Larson

Ashley Larson

Inventory
View Bio
Sofi Ruz

Sofi Ruz

Product Specialist
View Bio
Joel Kitchen

Joel Kitchen

Service Advisor

522 Reviews
Certified
Recent Reviews

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 15, 2023

Dealership Rating
Employee Rating

I have been going to Brent Brown for the past 10 years.

I have been going to Brent Brown for the past 10 years. I Always feel that my car has been taken care off efficiently and at a fair price— I trust them!

Dec 20, 2022

Dealership Rating
Employee Rating

Very unprofessional.

Very unprofessional. No follow through on what they said would be done. I won’t work with Enrique again. Wish we had purchased from a different dealership

Dec 15, 2022

Dealership Rating
Employee Rating

I am giving the service department a three star instead

I am giving the service department a three star instead of five. The reason behind this is that when I spoke to Joel, I told him that low tire indicator light was on he said that they would check that.. When I left, I noticed that the indicator light was still there. This leads me to believe the tire pressure was not checked even though my tires were rotated. The light is still on. The tech who performed the work was Steven Espino

View More Reviews on DealerRater
Andrew Butcher

Andrew Butcher

F&I Manager

303 Reviews
Certified
Dealership Experience 19 years 2 months
Recent Reviews

Jan 22, 2023

Dealership Rating
Employee Rating

I’ve bought a few cars from Brent Brown in Orem.

I’ve bought a few cars from Brent Brown in Orem. They are the best to work with!

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 19, 2023

Dealership Rating
Employee Rating

My salesman was Jake Chauvin.

My salesman was Jake Chauvin. We loved our experience. The Tacoma was just what we were looking for. Gently used, low mileage. Financing was a breeze. Thanks so much!

Dec 27, 2022

Dealership Rating
Employee Rating

Rylee was very helpful and knowledgeable in helping us

Rylee was very helpful and knowledgeable in helping us find what suits our family best

Dec 21, 2022

Dealership Rating
Employee Rating

Unable to fulfill customers desires for toyotas standard

Unable to fulfill customers desires for toyotas standard of excellence. My one request for a specific option on a car i wanted to buy was the exact option i did not recieve.

View More Reviews on DealerRater
Nate Casper

Nate Casper

Finance Director

298 Reviews
Certified
Dealership Experience 8 years 6 months
Industry Experience 12 years 7 months
Born and raised in Scotland untill age 14. I love to golf and travel . The car business is something I have been doing since age 18 and I love it more and more each day . I have a beautiful little boy who is my everything and keeps me busy when I’m not at work.
Recent Reviews

Jan 21, 2023

Dealership Rating
Employee Rating

Made the purchasing process super easy n my truck.

Made the purchasing process super easy n my truck. Will definitely send friends and family here.

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 01, 2023

Dealership Rating
Employee Rating

The people I worked with purchasing my vehicle went out

The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.

Dec 29, 2022

Dealership Rating
Employee Rating

I purchased my vehicle and added accessories to be

I purchased my vehicle and added accessories to be installed upon arrival. When I picked up the vehicle I noticed a major accessory was not installed. I was unable to wait to have the items installed that day but agreed to come back a few weeks later for the accessory could be installed. I arrived at the predetermined date and time for the install but was notified they could not find the paperwork outlining the exact item that was to be installed. Eventually we were able to get everything ironed out and the accessory installed.

Dec 08, 2022

Dealership Rating
Employee Rating

Everyone was very focused on each customer coming into

Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly

View More Reviews on DealerRater
Brian Boyd

Brian Boyd

Sales Manager
Dealership Experience 18 years 6 months
Industry Experience 18 years 6 months
Recent Reviews

Jan 18, 2023

Dealership Rating
Employee Rating

Great place to buy a car.

Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.

Jan 06, 2023

Dealership Rating
Employee Rating

They were very helpful and made it easy for me to get

They were very helpful and made it easy for me to get back into a vehicle after my accident

Jan 01, 2023

Dealership Rating
Employee Rating

The people I worked with purchasing my vehicle went out

The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.

Dec 08, 2022

Dealership Rating
Employee Rating

Everyone was very focused on each customer coming into

Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly

Dec 06, 2022

Dealership Rating
Employee Rating

Every one was nice and helpful, thing's went smoothly and

Every one was nice and helpful, thing's went smoothly and the communication was great.

View More Reviews on DealerRater
Colby Sanders

Colby Sanders

Sales Manager

277 Reviews
Certified
Recent Reviews

Dec 30, 2022

Dealership Rating
Employee Rating

I thought they were professional and that buying a car

I thought they were professional and that buying a car was smooth and easy. I would recommend to others.

Dec 27, 2022

Dealership Rating
Employee Rating

Rylee was very helpful and knowledgeable in helping us

Rylee was very helpful and knowledgeable in helping us find what suits our family best

Dec 16, 2022

Dealership Rating
Employee Rating

It's all around One stop shop for your car needs you can

It's all around One stop shop for your car needs you can find mini makes and models of premium used and new vehicles take care of your car purchasing needs from start to finish

Dec 14, 2022

Dealership Rating
Employee Rating

Offered us a crazy low trade in value with all sorts of

Offered us a crazy low trade in value with all sorts of fake numbers promising us our car was only worth a certain amount for them to go and list it for $6,000 over what they paid us

Dec 04, 2022

Dealership Rating
Employee Rating

Todd does a great effort to make sure that the order I

Todd does a great effort to make sure that the order I wanted for my Tundra is on spot.

View More Reviews on DealerRater
Milani Hedquist

Milani Hedquist

Service Advisor

263 Reviews
Certified
Recent Reviews

Jan 26, 2023

Dealership Rating
Employee Rating

Attention to detail and kind servicemen describes the

Attention to detail and kind servicemen describes the department. Timely service with clear instructions and explanations.

Jan 21, 2023

Dealership Rating
Employee Rating

The service department was quick in getting the work I

The service department was quick in getting the work I had come in for done.

Jan 21, 2023

Dealership Rating
Employee Rating

I had excellent service from Lani at Brent brown Toyota.

I had excellent service from Lani at Brent brown Toyota. I appreciate the work they did on our car. Thank you!

Jan 20, 2023

Dealership Rating
Employee Rating

Service was prompt courteous quick and thoughtful.

Service was prompt courteous quick and thoughtful. Please do something about the high cost of service next time

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

View More Reviews on DealerRater
Sheldon Williams

Sheldon Williams

Finance Manager

256 Reviews
Certified
Recent Reviews

Jan 24, 2023

Dealership Rating
Employee Rating

They were fantastic!

They were fantastic! Super easy to work with from start to finish! Thank you all for everything! Coming from out of state with plane delays and illness they were flexible and easy to work with and all promises were delivered! Highly recommend!

Jan 19, 2023

Dealership Rating
Employee Rating

They will take you money for remote start and they

They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.

Jan 18, 2023

Dealership Rating
Employee Rating

I had an appointment and only waited about 15 min.

I had an appointment and only waited about 15 min. This is the 3rd car I have bought with Todd. I didn't want some of the extras and they didn't push too hard so I felt ok about it. The finance part went fine, my questions were answered, it went pretty smooth.

Dec 30, 2022

Dealership Rating
Employee Rating

I thought they were professional and that buying a car

I thought they were professional and that buying a car was smooth and easy. I would recommend to others.

Dec 21, 2022

Dealership Rating
Employee Rating

Very responsive, they were easy to work with, and were

Very responsive, they were easy to work with, and were very knowledgeable. Thank you for all of the help! I'm looking forward to getting the new gears!

View More Reviews on DealerRater
Charlie Hook

Charlie Hook

F&I Manager

251 Reviews
Certified
Recent Reviews

Jan 18, 2023

Dealership Rating
Employee Rating

Great place to buy a car.

Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.

Jan 18, 2023

Dealership Rating
Employee Rating

Great experience overall, Ismael was great to work with.

Great experience overall, Ismael was great to work with. The process was long, but that’s expected when purchasing a new car. I love the car!

Jan 06, 2023

Dealership Rating
Employee Rating

They were very helpful and made it easy for me to get

They were very helpful and made it easy for me to get back into a vehicle after my accident

Dec 29, 2022

Dealership Rating
Employee Rating

Really great dealership!

Really great dealership!! Great service and a cool salesman who was very helpful and nice.

Dec 19, 2022

Dealership Rating
Employee Rating

Bunch of lying people never will I recommend anyone here,

Bunch of lying people never will I recommend anyone here, y’all want good service Larry h miller Lexus 💪

View More Reviews on DealerRater
Kelly Christensen

Kelly Christensen

General Sales Manager

237 Reviews
Certified
Dealership Experience 15 years 4 months
Industry Experience 17 years 6 months
Recent Reviews

Jan 25, 2023

Dealership Rating
Employee Rating

My third time buying a car here and I would never go

My third time buying a car here and I would never go anywhere else. Jordan is the best salesman i’ve ever worked with. The process is smooth easy and fair every time.

Jan 21, 2023

Dealership Rating
Employee Rating

Made the purchasing process super easy n my truck.

Made the purchasing process super easy n my truck. Will definitely send friends and family here.

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Dec 29, 2022

Dealership Rating
Employee Rating

Really great dealership!

Really great dealership!! Great service and a cool salesman who was very helpful and nice.

Dec 24, 2022

Dealership Rating
Employee Rating

Kelly and ish great salesman really convinced us to

Kelly and ish great salesman really convinced us to getting a new vehicle which will be more than worth it.

View More Reviews on DealerRater
Todd Robinson

Todd Robinson

New & Used Sales

197 Reviews
Certified
Recent Reviews

Jan 24, 2023

Dealership Rating
Employee Rating

They were fantastic!

They were fantastic! Super easy to work with from start to finish! Thank you all for everything! Coming from out of state with plane delays and illness they were flexible and easy to work with and all promises were delivered! Highly recommend!

Jan 18, 2023

Dealership Rating
Employee Rating

I had an appointment and only waited about 15 min.

I had an appointment and only waited about 15 min. This is the 3rd car I have bought with Todd. I didn't want some of the extras and they didn't push too hard so I felt ok about it. The finance part went fine, my questions were answered, it went pretty smooth.

Dec 30, 2022

Dealership Rating
Employee Rating

Took my Sienna and paid almost $900 to flush fluids, they

Took my Sienna and paid almost $900 to flush fluids, they took 6+ hours, no one took a video to show me the car condition to see what they did and have proof. Before I used to get videos of my inspections while oil change to let me know how's the vehicle). They said I have to bring the other vehicle Corolla to flush fluids and it'll be about the same amount, but I will not recommend this as is too expensive and there's no transparency or professional work done. My car was not even sanitized as I could see greasy fingerprints all over. While waiting, I was nicely treated by a couple of Sales agents (Todd, Lofi)

Dec 14, 2022

Dealership Rating
Employee Rating

Offered us a crazy low trade in value with all sorts of

Offered us a crazy low trade in value with all sorts of fake numbers promising us our car was only worth a certain amount for them to go and list it for $6,000 over what they paid us

Dec 13, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota and Todd helped me to buy the T4R TRD

Brent Brown Toyota and Todd helped me to buy the T4R TRD Pro that I wanted, even though I am from out of State.

View More Reviews on DealerRater
Dallas McCaman

Dallas McCaman

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 years 9 months
Recent Reviews

Dec 05, 2022

Dealership Rating
Employee Rating

This is my 4th Tundra from Brent Brown.

This is my 4th Tundra from Brent Brown. They take the time to help me find the right truck for my needs.

Nov 28, 2022

Dealership Rating
Employee Rating

Everyone is very professional and not pushing upsale.

Everyone is very professional and not pushing upsale. They explain and educate on all options. I way very pleased.

Nov 23, 2022

Dealership Rating
Employee Rating

Very friendly and helpful.

Very friendly and helpful. The only complaint is that we had to call and check on if the car had made it there or not and there was no owners manual at all in the car when we went to get it out and look through it. Hopefully they will mail it to us since we live 1 1/2 hrs away.

Oct 30, 2022

Dealership Rating
Employee Rating

No pressure.

No pressure. Likeable, knowledgeable HELPFUL. Made the sale very easy from start to finish. Beat the competition Listened. Out performed my expectations.

Oct 19, 2022

Dealership Rating
Employee Rating

The person in accessories was very helpful and

The person in accessories was very helpful and knowledgeable. Explained everything well and helped me get what I wanted

View More Reviews on DealerRater
Rylee Hansen

Rylee Hansen

Sales Consultant

157 Reviews
Certified
Contact Me
Dealership Experience 4 years 8 months
My name is Rylee Hansen and am from Central Utah. I grew up in a small town and went to Manti High School. I am married and have two beautiful children that I love spending time with any chance that I get. I chose to work at Toyota because the brand truly does speak for itself in standard safety features and practicality. I enjoy working with all types of people and helping them get into the vehicle that is just right for them. Hope to see you soon!
Recent Reviews

Jan 22, 2023

Dealership Rating
Employee Rating

Rylee Hansen made the whole process of purchasing a car

Rylee Hansen made the whole process of purchasing a car painless. She was informed and helpful, making sure I checked off everything on my wishlist. This was the best experience I have ever had at a dealership.

Jan 22, 2023

Dealership Rating
Employee Rating

I’ve bought a few cars from Brent Brown in Orem.

I’ve bought a few cars from Brent Brown in Orem. They are the best to work with!

Jan 01, 2023

Dealership Rating
Employee Rating

The people I worked with purchasing my vehicle went out

The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.

Dec 27, 2022

Dealership Rating
Employee Rating

Rylee was very helpful and knowledgeable in helping us

Rylee was very helpful and knowledgeable in helping us find what suits our family best

Dec 08, 2022

Dealership Rating
Employee Rating

Everyone was very focused on each customer coming into

Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly

View More Reviews on DealerRater
Drew Brown

Drew Brown

Sales Consultant
Recent Reviews

Dec 20, 2022

Dealership Rating
Employee Rating

Great personalized service and very helpful and

Great personalized service and very helpful and informative. This was my first car buying experience and McKay and Drew helped me throughout the whole process and followed up afterwards.

Dec 20, 2022

Dealership Rating
Employee Rating

Poor financial communication.

Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.

Dec 08, 2022

Dealership Rating
Employee Rating

Unprofessional.

Unprofessional. We had a very difficult time to talking to both the sales team and the financier. They were so focused on upselling they weren’t hearing what we were actually hoping to get.

Nov 28, 2022

Dealership Rating
Employee Rating

Everyone at Brent Brown Toyota has done everything

Everyone at Brent Brown Toyota has done everything possible to make sure that I’m super happy with my car purchase! Even after the car had issues after the purchase they went above and beyond to fix problems at no extra expense to make my vehicle just like new. This was after giving us a killer deal in the first place. If I ever need another vehicle, I will be going back to Brent Brown Toyota in Orem specifically because of the quality of service.

Nov 20, 2022

Dealership Rating
Employee Rating

Would not go anywhere else, These guys are absolutely

Would not go anywhere else, These guys are absolutely amazing, They actually do bend over backwards for you.

View More Reviews on DealerRater
Bob Sanders

Bob Sanders

New & Used Sales
Recent Reviews

Dec 31, 2022

Dealership Rating
Employee Rating

Dealership tried to assist with my needs with their

Dealership tried to assist with my needs with their customer service. Disappointed that the vehicle didn’t come with floor mats and the dealership didn’t accommodate. It seems unreasonable that a car doesn’t come with them just adding more expenses on top of expensive dealership fees.

Oct 27, 2022

Dealership Rating
Employee Rating

This dealership is nice, big, and clean.

This dealership is nice, big, and clean. My salesman was very nice and friendly. The finance department need to be able to handle most of credit cards.

Oct 01, 2022

Dealership Rating
Employee Rating

Bob Sanders and Colby Sanders are the best team.

Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.

Aug 26, 2022

Dealership Rating
Employee Rating

Transaction was a smooth process.

Transaction was a smooth process. I was treated fairly and it was a good experience.

Aug 05, 2022

Dealership Rating
Employee Rating

Bob and Andy were amazing in helping me not once, but

Bob and Andy were amazing in helping me not once, but twice!! It’s nice to know that such dedicated professionals are still out there to work with on buying a vehicle, especially in this economy.

View More Reviews on DealerRater
Brock DeLuca

Brock DeLuca

Sales Consultant
Recent Reviews

Jan 19, 2023

Dealership Rating
Employee Rating

They will take you money for remote start and they

They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.

Dec 16, 2022

Dealership Rating
Employee Rating

It's all around One stop shop for your car needs you can

It's all around One stop shop for your car needs you can find mini makes and models of premium used and new vehicles take care of your car purchasing needs from start to finish

Dec 08, 2022

Dealership Rating
Employee Rating

You are amazing always willing to help where you can!

You are amazing always willing to help where you can! The people are so nice!

Nov 24, 2022

Dealership Rating
Employee Rating

Straight forward open communication.

Straight forward open communication. Let us compare and gave us a fair deal. I all happy with the experience.

Nov 11, 2022

Dealership Rating
Employee Rating

They were great to work with.

They were great to work with. We were able to get in and test drive the vehicle we wanted to and they worked to help us get closer to the price we could pay.

View More Reviews on DealerRater
Kyle Bourgeois

Kyle Bourgeois

Sales Consultant
Recent Reviews

Jan 06, 2023

Dealership Rating
Employee Rating

The dealership made us a great deal on our trade-in and

The dealership made us a great deal on our trade-in and on our new car purchase. They helped us to find the right vehicle for us.

Jan 04, 2023

Dealership Rating
Employee Rating

Kyle was great !

Kyle was great ! He was helpful and fair ! This is the second car I bought from him . Always helpful and professional

Dec 03, 2022

Dealership Rating
Employee Rating

A Fantastic experience.

A Fantastic experience. Kyle is a down to earth friendly salesman very knowledgeable made the whole process easy and smooth .

Nov 28, 2022

Dealership Rating
Employee Rating

Everyone at Brent Brown Toyota has done everything

Everyone at Brent Brown Toyota has done everything possible to make sure that I’m super happy with my car purchase! Even after the car had issues after the purchase they went above and beyond to fix problems at no extra expense to make my vehicle just like new. This was after giving us a killer deal in the first place. If I ever need another vehicle, I will be going back to Brent Brown Toyota in Orem specifically because of the quality of service.

Sep 21, 2022

Dealership Rating
Employee Rating

Waited 4 months longer than promised, they barely

Waited 4 months longer than promised, they barely communicated. Acted like it was a privilege to be on threir wait list. No choices, acted mad if your questioned anything. I don't think they cared at all if they sold the car. Said they would add a DVD player, put in a cheap old DVD deck. I've felt more welcome at Mcdonalds.

View More Reviews on DealerRater
Kaua Pouha

Kaua Pouha

Service Advisor

89 Reviews
Certified
Recent Reviews

Jan 28, 2023

Dealership Rating
Employee Rating

Two hours for an oil change.

Two hours for an oil change..with an appointment. Not acceptable. Then when I finally got super frustrated they couldn't find my vehicle. my service person had gone to lunch. shouldn't take on new customers if your going to lunch. First visit was 2 hour oil change, vehicle lost for 1 hour (3 hour total) very disappointed.

Jan 26, 2023

Dealership Rating
Employee Rating

The staff were very helpful and informative during my

The staff were very helpful and informative during my visit. They were very professional and amazing.

Jan 21, 2023

Dealership Rating
Employee Rating

The service department was quick in getting the work I

The service department was quick in getting the work I had come in for done.

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 14, 2023

Dealership Rating
Employee Rating

They were very friendly and helpful.

They were very friendly and helpful. Did not take long. Check out was very smooth.

View More Reviews on DealerRater
Ryan Bell

Ryan Bell

Accessories Manager
Dealership Experience 5 years 5 months
Industry Experience 9 years 8 months
Recent Reviews

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 19, 2023

Dealership Rating
Employee Rating

They will take you money for remote start and they

They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.

Nov 05, 2022

Dealership Rating
Employee Rating

Wes and Tom were great.

Wes and Tom were great. As was Nate. I was discouraged about not getting $ credit for all the options on my 2017 Subaru Outback, especially in light of the new marketing markup well over the MSRP. I felt Tom tried hard to get me the vehicle I wanted and a decent trade value for my car. He explained a lot of things very well for me. The experience with Nate was also good. We reviewed lot of papers and he helped with the pricing for me. I just wish e had gone over the sales contract line by line. Looked at it when I got home And realized I should have asked for that. Working on meeting with Nate to do so.

Nov 02, 2022

Dealership Rating
Employee Rating

It is the easiest, fastest, friendliest and most

It is the easiest, fastest, friendliest and most effective way to buy a vehicle. These guys are excellent!

Jun 30, 2022

Dealership Rating
Employee Rating

We worked with Tom Shields.

We worked with Tom Shields. He is very friendly and professional. He is honest and upfront. We texted him several times throughout the purchase process and he always responds really fast. We love our vehicle and would highly recommend him. We even referred two of our kids to him. He will take his time to help you find exactly what you are looking for.

View More Reviews on DealerRater
Enrique Soto

Enrique Soto

Service Advisor
Recent Reviews

Jan 28, 2023

Dealership Rating
Employee Rating

I was told by a man in the warranty office that my car's

I was told by a man in the warranty office that my car's issue would be covered by the 5 year engine warranty, but it didn't turn out that way. I would not have brought the car to your repair shop in the first place without that assurance. I'm very frustrated.

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 13, 2023

Dealership Rating
Employee Rating

The service rep was very friendly and explain everything

The service rep was very friendly and explain everything they did to my car. Everything was done on time as explained. I had a good experience at Brent Brown.

Dec 20, 2022

Dealership Rating
Employee Rating

Very unprofessional.

Very unprofessional. No follow through on what they said would be done. I won’t work with Enrique again. Wish we had purchased from a different dealership

Dec 11, 2022

Dealership Rating
Employee Rating

You guys suck.

You guys suck. I’ll never come there again. I bought an extended warranty - the salesmen swore it covered everything - you don’t Honor your words. I won’t buy there. I won’t get service there again either. Service scratches my truck more every time I come. EVERY TIME! Terrible dealership.

View More Reviews on DealerRater
Brandon Wilson

Brandon Wilson

Service Advisor

74 Reviews
Certified
Recent Reviews

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 13, 2023

Dealership Rating
Employee Rating

Quicker than expected.

Quicker than expected. Efficient and friendly. I’m kind of out of words 15 is a lot to write when all you had to say is it was just fine… Thank you.

Jan 07, 2023

Dealership Rating
Employee Rating

They have a way-behind-the-times practice of adding a 3%

They have a way-behind-the-times practice of adding a 3% surcharge to credit cards. It feels like a gotcha / bait-and-switch which leaves a bad taste. Also had glitches w blank inspection report emails and did not get the usual initial text message greeting,

Dec 28, 2022

Dealership Rating
Employee Rating

Our most recent experience has been awful and is still

Our most recent experience has been awful and is still not resolved. Our car was in shop for one month and then was returned to us dirty with black finger prints all over. We are still waiting for the parts that initially needed to be replaced. I have never witnessed worse communication or service from a dealership. We are still waiting for the parts and have not received any further communication for next steps. This is very disappointing because we have purchased 5 cars previously from Brent Brown.

Dec 19, 2022

Dealership Rating
Employee Rating

Very friendly service.

Very friendly service. They were great to work with and solved the problem I was having.

View More Reviews on DealerRater
Sydney Terry

Sydney Terry

Internet Digital Director
Dealership Experience 14 years 5 months
Industry Experience 14 years 5 months
Love to help.
Recent Reviews

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Nov 05, 2022

Dealership Rating
Employee Rating

The service was top notch.

The service was top notch. The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several people who witnessed it, including us. An argument broke out between a customer and a service representative. They could have taken it to another room where they could have discussed it in private. But we all has to listen to it.

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Dec 01, 2020

Dealership Rating
Employee Rating

Layne is always great to work with! Thanks for the new...

Layne is always great to work with! Thanks for the new Corolla. I drive from Salt Lake to purchase my vehicles at this dealership. Thanks for your help

Nov 11, 2020

Dealership Rating
Employee Rating

Great service helping me with my auto selection. The...

Great service helping me with my auto selection. The whole team was awesome! Especially Drew Brown, my salesperson. Charlie was also great in Finance. Thanks, y’all!

View More Reviews on DealerRater
Braxton Ables

Braxton Ables

Service Advisor
Recent Reviews

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 05, 2023

Dealership Rating
Employee Rating

I appreciated how fast the service was but I did feel a

I appreciated how fast the service was but I did feel a little rushed and unsure of what was happening. I know it was just a routine oil change and tire rotation, but I felt less like a customer and more like a number

Dec 01, 2022

Dealership Rating
Employee Rating

Brent Brown has increased their prices to the point it is

Brent Brown has increased their prices to the point it is no longer worth going there for service. Diagnostics fees are ridiculous and the recommended services are excessive and expensive. Competitors recommend waiting 3-6 months or not for some of the services that were recommended to me. I’ve lost trust with Brent Brown to provide honest, needed and competent work.

Nov 29, 2022

Dealership Rating
Employee Rating

Good all round service.

Good all round service. Service advisor was upfront about pricing. While they weren't able to get em in right away for a simple oil change, he was able to schedule me for the same day. The service was done quicker than the estimated time, which was a nice surprise. the only reason i didn't give 5 stars, is that my driver seat was adjusted way our of my adjustment setting and my steering wheel was greasy and sticky when I got in my truck.

Nov 28, 2022

Dealership Rating
Employee Rating

Only needed a new gas cap to solve my problem.

Only needed a new gas cap to solve my problem. So the were honest an solved my problem with little expense.

View More Reviews on DealerRater
Maddy Loveless

Maddy Loveless

BDC Manager
Recent Reviews

Nov 16, 2022

Dealership Rating
Employee Rating

Friendly salespeople (without being pushy).

Friendly salespeople (without being pushy). Tom was terrific - listened to what I was looking for, patiently explained pros and cons of several choices, and took the time to make sure I felt comfortable with my car choice.

Nov 05, 2022

Dealership Rating
Employee Rating

The service was top notch.

The service was top notch. The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several people who witnessed it, including us. An argument broke out between a customer and a service representative. They could have taken it to another room where they could have discussed it in private. But we all has to listen to it.

Oct 01, 2022

Dealership Rating
Employee Rating

This dealership is awesome I was in a hopeless situation

This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...

Jul 01, 2022

Dealership Rating
Employee Rating

I had a good experience Maddy started up a text

I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for

Jun 18, 2022

Dealership Rating
Employee Rating

My wife and I were both impressed from start to finish.

My wife and I were both impressed from start to finish. Greeting staff. Our salesman was a delight to work with and answered all our questions and helped us through the entire process from start to finish. Thank you.

View More Reviews on DealerRater
Steven Smith

Steven Smith

Sales Consultant
Recent Reviews

Dec 21, 2022

Dealership Rating
Employee Rating

Unable to fulfill customers desires for toyotas standard

Unable to fulfill customers desires for toyotas standard of excellence. My one request for a specific option on a car i wanted to buy was the exact option i did not recieve.

Nov 12, 2022

Dealership Rating
Employee Rating

Quick service and when an error was made worked to remedy

Quick service and when an error was made worked to remedy it quickly. Steven was extremely responsive.

Nov 11, 2022

Dealership Rating
Employee Rating

Best car buying experience I have ever had.

Best car buying experience I have ever had. Thank you Steven Smith. He is probably the nicest salesman I have ever bought a car from..

Oct 19, 2022

Dealership Rating
Employee Rating

Steven Smith was really helpful and very honest and tried

Steven Smith was really helpful and very honest and tried selling me a car that would fit me instead of pushing a car onto me that I did not want.

Oct 17, 2022

Dealership Rating
Employee Rating

Brent Brown Toyota did such a great job at giving us a

Brent Brown Toyota did such a great job at giving us a great deal on our trade in. Steven Smith did so much in finding us the car we could trade in for and had all the things we were looking for. We will be working with them again.

View More Reviews on DealerRater
Andrew Bailey

Andrew Bailey

Service Advisor

62 Reviews
Certified
Recent Reviews

Jan 21, 2023

Dealership Rating
Employee Rating

The technician who took care of me was fast, efficient

The technician who took care of me was fast, efficient and courteous. He invited me to return and gave me his phone number.

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 15, 2023

Dealership Rating
Employee Rating

They did what they said they would do in a very timely

They did what they said they would do in a very timely and professional manner.

Jan 14, 2023

Dealership Rating
Employee Rating

Drew Bailey was very helpful in scheduling and managing

Drew Bailey was very helpful in scheduling and managing my service visit. He answered my questions.

Jan 06, 2023

Dealership Rating
Employee Rating

Beware, these folks add a 3% surcharge to credit cards.

Beware, these folks add a 3% surcharge to credit cards. The service was good, but due to the charge I am likely to go to a different dealership for service in the future.

View More Reviews on DealerRater
David

David "Mckay" Smith

Sales Consultant
Recent Reviews

Jan 05, 2023

Dealership Rating
Employee Rating

Amazing customer service, willing to work around getting

Amazing customer service, willing to work around getting into a newer car on a better loan and making it happen quickly

Dec 20, 2022

Dealership Rating
Employee Rating

Great personalized service and very helpful and

Great personalized service and very helpful and informative. This was my first car buying experience and McKay and Drew helped me throughout the whole process and followed up afterwards.

Dec 19, 2022

Dealership Rating
Employee Rating

Bunch of lying people never will I recommend anyone here,

Bunch of lying people never will I recommend anyone here, y’all want good service Larry h miller Lexus 💪

Nov 05, 2022

Dealership Rating
Employee Rating

Super helpful and positive, great energy from McKay.

Super helpful and positive, great energy from McKay. Glad I decided to go here. Very smooth process.

Nov 01, 2022

Dealership Rating
Employee Rating

I just bought my brand new TRD Camry and I’m the happiest

I just bought my brand new TRD Camry and I’m the happiest I’ve ever been!! I worked with McKay super friendly and awesome!!!

View More Reviews on DealerRater
Joshua Hawkes

Joshua Hawkes

Finance Manager
Recent Reviews

Dec 29, 2022

Dealership Rating
Employee Rating

We worked with Brad as our sales person.

We worked with Brad as our sales person. He was great! Knowledgeable, helpful, and patient with us while we figured out what we wanted.

Dec 20, 2022

Dealership Rating
Employee Rating

We had horrible experience with Toyota we will never go

We had horrible experience with Toyota we will never go back!!! We felt like they cheated us!

Dec 20, 2022

Dealership Rating
Employee Rating

Poor financial communication.

Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.

Dec 11, 2022

Dealership Rating
Employee Rating

Everything was great, but the dealership markup was way

Everything was great, but the dealership markup was way too high. The service was great, thought.

Dec 08, 2022

Dealership Rating
Employee Rating

Unprofessional.

Unprofessional. We had a very difficult time to talking to both the sales team and the financier. They were so focused on upselling they weren’t hearing what we were actually hoping to get.

View More Reviews on DealerRater
Lane Brown

Lane Brown

New & Used Sales
Recent Reviews

Dec 04, 2022

Dealership Rating
Employee Rating

Todd does a great effort to make sure that the order I

Todd does a great effort to make sure that the order I wanted for my Tundra is on spot.

Aug 04, 2022

Dealership Rating
Employee Rating

Lane Brown was exceptional and worked hard to make my

Lane Brown was exceptional and worked hard to make my purchasing as stress-free as possible. The other two gentlemen were also very friendly and approachable.

Jul 05, 2022

Dealership Rating
Employee Rating

They got me a car that benefited my situation.

They got me a car that benefited my situation. And maybe opportunity for what I really wanted in the future.

Apr 26, 2022

Dealership Rating
Employee Rating

Great dealership!

Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!

Jul 16, 2021

Dealership Rating
Employee Rating

Easy to schedule my appointment and Justin was very...

Easy to schedule my appointment and Justin was very helpful and friendly when I called. I was disappointed with the cost of updating the navigation system!

View More Reviews on DealerRater
Jaron Maxfield

Jaron Maxfield

Service Advisor
Recent Reviews

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 15, 2023

Dealership Rating
Employee Rating

The host was more concerned with talking to his friend

The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,

Jan 04, 2023

Dealership Rating
Employee Rating

Generally an excellent dealership.

Generally an excellent dealership. Surprisingly, the service department could not diagnose an electrical problem. I will continue to use Brent Brown to service my Toyota.

Dec 21, 2022

Dealership Rating
Employee Rating

I bought my truck from Brent Brown several years ago and

I bought my truck from Brent Brown several years ago and from day one they have provided some of the best customer experience. They are always willing to go the extra mile.

Dec 17, 2022

Dealership Rating
Employee Rating

Fast getting me in for an appointment.

Fast getting me in for an appointment. Fast getting me back on the road. Service guy let me know when my next service was due and the cost.

View More Reviews on DealerRater
Shad Rawlings

Shad Rawlings

Accessories Manager
Dealership Experience 6 years 10 months
Industry Experience 9 years 5 months
Hello! My name is Shad Rawlings. I started working at Brent Brown Toyota in April of 2016. I wanted to find a career that would be both exciting and challenging! I found that and more at Brent Brown Toyota! I started out by selling cars and have been in the Accessories Department since 2017. I grew up in a small town, located in Sanpete County, where i currently reside with my Wife, 2 Children, and 3 dogs. I like to spend time watching baseball, going on Razor rides and serving on my counties Search and Rescue team! Please feel free to call, text or email with any questions at all! I would love to help anyway I can!
Recent Reviews

Jan 20, 2023

Dealership Rating
Employee Rating

Very Efficient, professional and easy to work with.

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.

Jan 18, 2023

Dealership Rating
Employee Rating

Great place to buy a car.

Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.

Dec 20, 2022

Dealership Rating
Employee Rating

Poor financial communication.

Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.

Oct 17, 2022

Dealership Rating
Employee Rating

Great dealer and made the process easy Ismael is amazing

Great dealer and made the process easy Ismael is amazing very attentive and caring I'd refer him to anyone

Sep 21, 2022

Dealership Rating
Employee Rating

Bad dealership ever,sold me a Brocken car,when I pick up

Bad dealership ever,sold me a Brocken car,when I pick up the car it was making noises on the freeway,service light turned on saying service exceeded by 435 days,when confronted they tell you that they don’t know how to turn it off.They Broken more things by the time I picked up my car.They say that they will fix it but didn’t,one lie after another.

View More Reviews on DealerRater
Rick Elliott

Rick Elliott

Sales Consultant
Contact Me
Industry Experience 4 years 6 months
Recent Reviews

Jan 19, 2023

Dealership Rating
Employee Rating

They will take you money for remote start and they

They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.

Nov 05, 2022

Dealership Rating
Employee Rating

Super helpful and positive, great energy from McKay.

Super helpful and positive, great energy from McKay. Glad I decided to go here. Very smooth process.

Oct 02, 2022

Dealership Rating
Employee Rating

Service is great!

Service is great! They are there to listen and make you happy. They bend over backwards for you

Jul 01, 2022

Dealership Rating
Employee Rating

Professional honest staff.

Professional honest staff. Doesn’t try to sell you something you can’t afford. Kyle is amazing and Josh in finance is a straight shooter and fun to work with.

Jun 06, 2022

Dealership Rating
Employee Rating

Sales man Rick was awesome!

Sales man Rick was awesome! Title and licensing clerks do not send titles in a timely manner nor do they know how to return phone calls. I'm on my 6th voice-mail in two weeks left with multiple people! Rick had me wanting to do business with them again and their title and licensing department squashed that. I will not be back!

View More Reviews on DealerRater
Cole Laycock

Cole Laycock

Sales Consultant
Contact Me
Dealership Experience 3 years 5 months
Industry Experience 4 years
Recent Reviews

Dec 30, 2022

Dealership Rating
Employee Rating

I thought they were professional and that buying a car

I thought they were professional and that buying a car was smooth and easy. I would recommend to others.

Dec 08, 2022

Dealership Rating
Employee Rating

They made it appealing, super easy, and the process was

They made it appealing, super easy, and the process was efficient and NOT painful like it’s been other places in the past! Loved the experience! Todd, Nate, and Andy were great! Thanks guys!

Nov 10, 2022

Dealership Rating
Employee Rating

The three guys that I worked with seem very professional

The three guys that I worked with seem very professional in their jobs, and when I bring the car in for service I like dealing with Lani Hedquist.

Sep 08, 2022

Dealership Rating
Employee Rating

The salesmen that we worked with were very nice and took

The salesmen that we worked with were very nice and took everything we wanted into consideration. However when it came time to signing the paperwork, they weren’t clear on the final numbers and tried to be sneaky. Not only that but they gave us a loan through a certain bank but a few days later found out they went through a completely different bank! So in the end our total cost was way more than they told us it was and our loan was through a completely different bank then they told us when signing… very frustrating

Sep 05, 2022

Dealership Rating
Employee Rating

I’m not sure who Kelly is, yet everyone I have dealt

I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful

View More Reviews on DealerRater
Tom Shields

Tom Shields

Sales Consultant
Recent Reviews

Jan 05, 2023

Dealership Rating
Employee Rating

Amazing customer service, willing to work around getting

Amazing customer service, willing to work around getting into a newer car on a better loan and making it happen quickly

Dec 06, 2022

Dealership Rating
Employee Rating

Every one was nice and helpful, thing's went smoothly and

Every one was nice and helpful, thing's went smoothly and the communication was great.

Dec 06, 2022

Dealership Rating
Employee Rating

Tom and Todd were great!

Tom and Todd were great! I told them what I was looking for and they found exactly what I wanted to buy. They didn’t waste any time trying to “sell “ me on anything bigger and better. I would definitely recommend either of these gentlemen to buy a new vehicle from.

Dec 02, 2022

Dealership Rating
Employee Rating

My engine light came on 5 days after.

My engine light came on 5 days after. They would not help me out. I would not purchase again there.

Nov 16, 2022

Dealership Rating
Employee Rating

Friendly salespeople (without being pushy).

Friendly salespeople (without being pushy). Tom was terrific - listened to what I was looking for, patiently explained pros and cons of several choices, and took the time to make sure I felt comfortable with my car choice.

View More Reviews on DealerRater
Macsen Viehweg

Macsen Viehweg

Sales Consultant
Contact Me
Dealership Experience 4 years 3 months
Industry Experience 4 years 3 months
I am a recent medical school graduate who is selling cars to fill the gap between the end of medical school and the beginning of Residency training in Internal Medicine. I like cars, and I like people. Turns out I like helping people find their next car a lot!
Recent Reviews

Dec 11, 2022

Dealership Rating
Employee Rating

Everything was great, but the dealership markup was way

Everything was great, but the dealership markup was way too high. The service was great, thought.

Nov 24, 2022

Dealership Rating
Employee Rating

Impressive place and good people.

Impressive place and good people. We did not appreciate the difference between the posted price online and the 4K markup you gave us on site.

Oct 20, 2022

Dealership Rating
Employee Rating

Mac is stellar to work with.

Mac is stellar to work with. He’s on your team through the whole process to get you the right vehicle.

Sep 26, 2022

Dealership Rating