Meet Our Staff
Joel Kitchen
Service Advisor
Andrew Butcher
F&I Manager
Nate Casper
Finance Director
Brian Boyd
Sales Manager
Charlie Hook
F&I Manager
Colby Sanders
Sales Manager
Sheldon Williams
Finance Manager
Kelly Christensen
General Sales Manager
Todd Robinson
New & Used Sales
Milani Hedquist
Service Advisor
Dallas McCaman
Sales & Leasing Consultant
Drew Brown
Sales Consultant
Rylee Hansen
Sales Consultant
Bob Sanders
New & Used Sales
Kyle Bourgeois
Sales Consultant
Brock DeLuca
Sales Consultant
Chris Cervantes
Sales Team Leader
Ryan Bell
Accessories Manager
Sydney Terry
Internet Digital Director
Maddy Loveless
BDC Manager
Steven Smith
Sales Consultant
Lane Brown
New & Used Sales
David "Mckay" Smith
Sales Consultant
Shad Rawlings
Accessories Manager
Rick Elliott
Sales Consultant
Larry Terry
General Manager
Elvin Corniel
Sales Consultant
Kai Hendry
Sales Consultant
Cole Laycock
Sales Consultant
Nicole Shillcox
Inventory Manager
Macsen Viehweg
Sales Consultant
Ismael Flores
Sales Consultant
Tom Shields
Sales Consultant
Blake Fathers
Sales Consultant
Travis Troutner
Sales Consultant
Karyn Clement
Customer Relations Manager
Joshua Hawkes
Finance Manager
Erik Steenson
Service Manager
Kaua Pouha
Service Advisor
Enrique Soto
Service Advisor
Bryan Holmes
Used Car Sales Manager
Harley Nielsen
Sales Consultant
Andrew Bailey
Service Advisor
Braxton Ables
Service Advisor
Bruce Barton
Sales Team Leader
Jordan Christensen
Sales Consultant
Brian Zepeda
Sales Consultant
Ka'i Lopez
Sales Consultant
Jayson Robles
Preferred Client Mgr
Brandon Wilson
Service Advisor
Jaron Maxfield
Service Advisor
Austin Wells
Product Specialist
Caden Edmunds
Sales Consultant
Wesley Lind
Sales Consultant
Lofi Tataipu
Sales Consultant
Hunter Chapman
Sales Consultant
Damon Mayfield
Sales Consultant
Mindy Wright
Sales Consultant
Easton Adams
Sales Consultant
Robert Cosentino
Sales Consultant
Kendra Lacy
Product Specialist
Dustin Lyons
Sales Consultant
Jeffrey Pack
Sales Consultant
Jason Reid
Sales Consultant
Timothy Risinger
Sales Consultant
Jalessa Roper
Product Specialist
Sydney Tilby
Accounts Payable
Barbara White
Controller
Alex Andreen
Sales Consultant
Heather Braithwaite
Payroll Admin
Shelbie Brown
Accounting Admin
Ryan Burt
Retail
Courtney Carter
Sales Admin
Jack Dukes
Sales Consultant
Jared Dunham
Deliveries
Kent Easton
Sales Consultant
Jerrod Fillmore
Back Counter
Mark Henderson
Sales Consultant
Chris Jacobson
Assistant Parts Manager
Lisa Jacobson
Parts Manager
Jennifer King
Warranty Cancellations
Ashley Larson
Inventory
Connor McNalley
Shipping & Receiving
Dee Dee Patterson
Wholesale Parts
Mandy Peck
Accounts Receivable
Jess Taylor
Deliveries
Seth Taylor
Back Counter
Joel Kitchen
Service Advisor
May 15, 2022
Joel Kitchen Was Very Easy To Work With.
Joel Kitchen Was Very Easy To Work With. They Got The Car Done Fast. I Would Like To Give 5 Stars To Everyone In The Service Dept. They Work Hard To Be Sure That Our Cars Are In Great Shape!! THANK YOU SERVICE DEPT!! Please Keep Joel Kitchen. JOEL IS THE BEST!!
May 11, 2022
Brent Brown Toyota treats me and my vehicle very well.
Brent Brown Toyota treats me and my vehicle very well. Thanks for the service and for working with me on the scheduling.
May 10, 2022
They are on time, very easy to communicate with, very
They are on time, very easy to communicate with, very thorough in their evaluations and do a good job!
May 09, 2022
3-5 stars depending on your service agent.
3-5 stars depending on your service agent. Big miscommunication with service agent at the last service, and it took 2 days to change the oil! Previously received great service.
May 09, 2022
This dealership is very good at communication.
This dealership is very good at communication. I like that I get text notifications for reminders and updates and I usually have the same person servicing my car too. Very effective system.
Andrew Butcher
F&I Manager
May 11, 2022
Dallas was absolutely fantastic to work with.
Dallas was absolutely fantastic to work with. My truck is amazing, and im so glad we decided to drive it home!!
Apr 29, 2022
It was truly a pleasure to work with Wes, the other day.
It was truly a pleasure to work with Wes, the other day. He was very cordial, helpful and willing to help in any way to make sure we got the vehicle we wanted. Andy, the credit person was also extremely pleasant to work with. Would recommend your dealership t o anyone. Thanks.
Apr 22, 2022
They were very friendly and willing to take the time to
They were very friendly and willing to take the time to help me find the car!
Mar 29, 2022
We have purchased all cars of recent memory from Kyle and
We have purchased all cars of recent memory from Kyle and will continue to do so. We feel we get fair pricing and trustworthy salesmanship.
Mar 23, 2022
We have been in casual contact looking for a new
We have been in casual contact looking for a new Highlander. Worked with other dealers with no success. Then 10 days ago called to see if they had what we were looking for and bingo there was one coming in. Communicated by phone snd email. Only time we visited the dealership was to pick up the car. They were well organized, ready for us. Our salesman and other personnel we worked with were to notch! Came away with a very positive experience and a new car.
Nate Casper
Finance Director
May 13, 2022
Bought a truck from them, went easy and smooth.
Bought a truck from them, went easy and smooth. Dallas was really helpful and kept me informed through the whole process.
May 11, 2022
Very happy with my experience!
Very happy with my experience! Bruce, Kai and Nate were awesome to work with! Happy with my vehicle even purchasing sight unseen. Thank you!
May 05, 2022
Helped me find the right preowned car for my personal
Helped me find the right preowned car for my personal needs and pocket book. Repaired and painted all dings and scrapes to have me in a beautiful like new car. Couldnt be happier with salesman and service.
May 05, 2022
They were excellent to work with.
They were excellent to work with. Our salesman was the best we’ve had. Everyone was very friendly and helpful. I would recommend to friends and relatives.
May 04, 2022
I had an amazing experience at Brent Brown!
I had an amazing experience at Brent Brown! The people that helped me were the best!
Brian Boyd
Sales Manager
May 11, 2022
Everything was great until we signed the papers on our
Everything was great until we signed the papers on our new car and then communication, promises and due dates all went out the window. No responses for days, had to call the dealership several times but they wouldn’t follow through or let me bypass my salesman when he wasn’t responding. Missed deadline r of delivery causing stress and difficulty getting the vehicle late the next night when it was finally ready. After all that we didn’t even get all the upgrades we paid for. I’m Toyota for life but will buy from a different dealer next time.
May 06, 2022
Mindy was AMAZING!
Mindy was AMAZING!! Easiest vehicle purchase ever. Everyone at the dealership was extremely friendly and professional.
Apr 29, 2022
The sales and finance people were friendly, helpful and
The sales and finance people were friendly, helpful and efficient. It was a pleasure doing business with them.
Apr 15, 2022
Friendly, but made numerous mistakes during our
Friendly, but made numerous mistakes during our transaction. Excellent car, but service was very poor.
Apr 12, 2022
I had very nice conversation about my wish to find a new
I had very nice conversation about my wish to find a new car and that dealer gave so much help to me.
Charlie Hook
F&I Manager
May 15, 2022
Joel Kitchen Was Very Easy To Work With.
Joel Kitchen Was Very Easy To Work With. They Got The Car Done Fast. I Would Like To Give 5 Stars To Everyone In The Service Dept. They Work Hard To Be Sure That Our Cars Are In Great Shape!! THANK YOU SERVICE DEPT!! Please Keep Joel Kitchen. JOEL IS THE BEST!!
May 09, 2022
Travis and Bruce helped us find and get our perfect MOM
Travis and Bruce helped us find and get our perfect MOM car! We really enjoyed their company and our little one sure loves them too. THANK YOU!
May 05, 2022
Everyone was extremely helpful.
Everyone was extremely helpful. All of the staff was very nice to work with and felt like they really wanted to help us get our dream car. Thank you Brent Brown!
May 03, 2022
I had the best experience at Brent Brown Toyota.
I had the best experience at Brent Brown Toyota. I felt that their number one goal was customer service not selling me a car. But believe me they did a great job of that as well. Brighton, Tim and Brian all helped to make it an enjoyable experience.
Apr 29, 2022
I just leased my 5th new vehicle from Brent Brown Toyota.
I just leased my 5th new vehicle from Brent Brown Toyota. My sales reps that I worked with this time were the best!! Broc and Lofi provided my wife and I the most professional and pleasant transaction experience we have ever had in 30 yrs!
Colby Sanders
Sales Manager
May 14, 2022
Sales mgr went golfing with the car we had an appt to
Sales mgr went golfing with the car we had an appt to drive. Unprofessional and a waist of our time to drive to the Ranches golf course to get the car. Our salesman, Travis was great to work with in trying make up for the the lack of communication. Otherwise, we are very happy with the car and everyone else at the dealership
May 10, 2022
Eficiencia en el momento de buscarle soluciones a los
Eficiencia en el momento de buscarle soluciones a los requerimientos, los que realmente queríamos y podíamos.
Apr 28, 2022
Rylee was very easy to work with, as was the rest of the
Rylee was very easy to work with, as was the rest of the staff who were ivolved in the car-buying process. Everyone was very well spoken and didn’t try to use jargon meant to confuse or anything to that effect. The loan amount aas straight forward as well.
Apr 28, 2022
Brent Brown Toyota was very helpful when I was ready to
Brent Brown Toyota was very helpful when I was ready to buy my new Tacoma! I would highly recommend them to anyone.
Apr 28, 2022
I've had good experiences with Brent Brown they are
I've had good experiences with Brent Brown they are friendly and seem to care about you and your experience
Sheldon Williams
Finance Manager
May 11, 2022
Everything was great until we signed the papers on our
Everything was great until we signed the papers on our new car and then communication, promises and due dates all went out the window. No responses for days, had to call the dealership several times but they wouldn’t follow through or let me bypass my salesman when he wasn’t responding. Missed deadline r of delivery causing stress and difficulty getting the vehicle late the next night when it was finally ready. After all that we didn’t even get all the upgrades we paid for. I’m Toyota for life but will buy from a different dealer next time.
May 06, 2022
Mindy was AMAZING!
Mindy was AMAZING!! Easiest vehicle purchase ever. Everyone at the dealership was extremely friendly and professional.
Apr 29, 2022
The sales and finance people were friendly, helpful and
The sales and finance people were friendly, helpful and efficient. It was a pleasure doing business with them.
Apr 15, 2022
Friendly, but made numerous mistakes during our
Friendly, but made numerous mistakes during our transaction. Excellent car, but service was very poor.
Apr 12, 2022
I had very nice conversation about my wish to find a new
I had very nice conversation about my wish to find a new car and that dealer gave so much help to me.
Kelly Christensen
General Sales Manager
May 11, 2022
Dallas was absolutely fantastic to work with.
Dallas was absolutely fantastic to work with. My truck is amazing, and im so glad we decided to drive it home!!
May 05, 2022
Everyone was extremely helpful.
Everyone was extremely helpful. All of the staff was very nice to work with and felt like they really wanted to help us get our dream car. Thank you Brent Brown!
May 05, 2022
Helped me find the right preowned car for my personal
Helped me find the right preowned car for my personal needs and pocket book. Repaired and painted all dings and scrapes to have me in a beautiful like new car. Couldnt be happier with salesman and service.
May 04, 2022
I love this dealership, they don’t beat around the bush &
I love this dealership, they don’t beat around the bush & they care about your wants & needs in a vehicle. I had a great experience working with Harley, he found me the perfect vehicle with a payment I can afford. 10/10!!
May 04, 2022
I had an amazing experience at Brent Brown!
I had an amazing experience at Brent Brown! The people that helped me were the best!
Todd Robinson
New & Used Sales
May 11, 2022
Everything was great until we signed the papers on our
Everything was great until we signed the papers on our new car and then communication, promises and due dates all went out the window. No responses for days, had to call the dealership several times but they wouldn’t follow through or let me bypass my salesman when he wasn’t responding. Missed deadline r of delivery causing stress and difficulty getting the vehicle late the next night when it was finally ready. After all that we didn’t even get all the upgrades we paid for. I’m Toyota for life but will buy from a different dealer next time.
Apr 28, 2022
Brent Brown Toyota was very helpful when I was ready to
Brent Brown Toyota was very helpful when I was ready to buy my new Tacoma! I would highly recommend them to anyone.
Apr 25, 2022
Todd and Drew were able to find the perfect Tacoma for
Todd and Drew were able to find the perfect Tacoma for me, they were never pushy, they answered any and all questions that I had, they were very thorough with the whole process and made sure that I got what I wanted while not pushing me to spend more. This was my first truck purchase, and my first time dealing with Brent Brown Toyota, I will forsure be going back there in the future.
Mar 15, 2022
Great experience Todd Robinson is always great to work
Great experience Todd Robinson is always great to work with places and service are always exceptional
Mar 10, 2022
It was my first time buying a car, and it was such a
It was my first time buying a car, and it was such a smooth and painless process. Todd and Sheldon were extremely helpful and professional. They explained any answers to questions I asked. 10/10. Would definitely buy from here again!
Milani Hedquist
Service Advisor
May 17, 2022
I am thankful for friendly good service, each time I go
I am thankful for friendly good service, each time I go there for repairs or questions
May 12, 2022
Leilani.
Leilani. Or Melanie. What ever the her name is. Impressed me so much. She is beyond courteous and considerate. And a beautiful personality
May 10, 2022
Very good always, thanks for doing the best for the
Very good always, thanks for doing the best for the customers with speed and good work.
May 09, 2022
The service team was excellent, the shuttle worked great
The service team was excellent, the shuttle worked great and the work was done well.
Apr 29, 2022
They were very professional and willing to take the time
They were very professional and willing to take the time to work with me on a previous sell. They were fast with the maintenance that was done. Very happy.
Dallas McCaman
Sales & Leasing Consultant
May 13, 2022
Bought a truck from them, went easy and smooth.
Bought a truck from them, went easy and smooth. Dallas was really helpful and kept me informed through the whole process.
May 11, 2022
Dallas was absolutely fantastic to work with.
Dallas was absolutely fantastic to work with. My truck is amazing, and im so glad we decided to drive it home!!
Mar 31, 2022
Dallas is hands down one of the best salesman I’ve ever
Dallas is hands down one of the best salesman I’ve ever had to deal with! He goes out of his way to help & will find you the best deals. Also he responds quickly & is easy to talk to! I will be recommending him to others in the area!
Mar 16, 2022
They were great at finding what we were looking for!
They were great at finding what we were looking for! Gave us fair trade in value for our used car too!
Mar 10, 2022
I had a good buying experience, the salesman worked with
I had a good buying experience, the salesman worked with me and fought for what I could afford.
Drew Brown
Sales Consultant
Apr 25, 2022
Todd and Drew were able to find the perfect Tacoma for
Todd and Drew were able to find the perfect Tacoma for me, they were never pushy, they answered any and all questions that I had, they were very thorough with the whole process and made sure that I got what I wanted while not pushing me to spend more. This was my first truck purchase, and my first time dealing with Brent Brown Toyota, I will forsure be going back there in the future.
Mar 28, 2022
They understood our finance plans and worked with us,
They understood our finance plans and worked with us, making sure not to up sell us on something we couldn't afford. They even adjusted the original price for us.
Oct 26, 2021
I was looking all over nationwide for a vehicle with...
I was looking all over nationwide for a vehicle with specific features and with the inventory issue impacting all dealerships at this time. I live about 6.5 hours away from this dealership and they have been amazing through this whole process. We were able to do the application and contracts remotely and arrange the pickup of the vehicle with ease. They have given me a great deal on a great vehicle and I am very pleased with the service they provide.
Jun 22, 2021
I would rate my experience as a 5, but there weren't any...
I would rate my experience as a 5, but there weren't any 2021 Siennas on the lot to test drive. The dealership needs to buy a Sienna that they use for test driving and that they don't sell until the next year's model comes out. Spending 50 grand on a vehicle without test driving it is crazy and puts a lot of stress on the customer.
Jun 15, 2021
The first sales man didn't listen very well. Kept showing...
The first sales man didn't listen very well. Kept showing me things I specifically didn't want. Once he gave up and the manager took over it went much better. The process was slow. But not horrible.
Rylee Hansen
Sales Consultant
May 10, 2022
Rylee was fantastic to work with.
Rylee was fantastic to work with. She understood what I was looking for, recognized my goals for the transaction, and treated me well despite trading a Subaru for Subaru at a Toyota dealership. She worked to get me exactly what I wanted. She was 5/5.
Apr 28, 2022
Rylee was very easy to work with, as was the rest of the
Rylee was very easy to work with, as was the rest of the staff who were ivolved in the car-buying process. Everyone was very well spoken and didn’t try to use jargon meant to confuse or anything to that effect. The loan amount aas straight forward as well.
Mar 24, 2022
This dealer is marking vehicle prices way high like other
This dealer is marking vehicle prices way high like other dealers are doing. As well as offering you a very low price for your trade.
Mar 15, 2022
Super helpful and understanding, worked with my needs and
Super helpful and understanding, worked with my needs and what I had. Would recommend to a friend.
Mar 05, 2022
Rylee H.
Rylee H. was truly a delight to work with! She was informative, thoughtful, and patient throughout my entire experience of trading-in and purchasing a car. She listened to me in a very non-pressure, open-minded way. I will definitely go back to her with any of my future car needs. And obviously I absolutely will refer anyone of my family and friends to work with her! Also, I found the Brent Brown Toyota dealership to be a great place to do business. It is a calm, no hassle dealership that looks out for the customer. I have bought many cars from many dealerships in my days and Rylee H. and the entire dealership is actually the best and most “down-to-earth” companies that I’ve worked with. It was actually a great experience!
Bob Sanders
New & Used Sales
May 15, 2022
Joel Kitchen Was Very Easy To Work With.
Joel Kitchen Was Very Easy To Work With. They Got The Car Done Fast. I Would Like To Give 5 Stars To Everyone In The Service Dept. They Work Hard To Be Sure That Our Cars Are In Great Shape!! THANK YOU SERVICE DEPT!! Please Keep Joel Kitchen. JOEL IS THE BEST!!
Apr 15, 2022
Friendly, but made numerous mistakes during our
Friendly, but made numerous mistakes during our transaction. Excellent car, but service was very poor.
Apr 04, 2022
Bob Sanders helped us above our expectations.
Bob Sanders helped us above our expectations. Everyone was skilled and helpful. We appreciate them.
Mar 08, 2022
Kinda pushy salesman which I didn’t like , eventually
Kinda pushy salesman which I didn’t like , eventually bought a car but felt like he was a bit aggressive. Recommend letting the customers have all power over if they really want the car and let them leave after saying no the first time felt pushed into the sale
Feb 28, 2022
Truly does not care about the customer but lining his own
Truly does not care about the customer but lining his own pocket. He has caused a few problems for us as customers with the sneaky push on extra things that should not have been pushed on an elderly person. Shame
Kyle Bourgeois
Sales Consultant
May 05, 2022
Helped me find the right preowned car for my personal
Helped me find the right preowned car for my personal needs and pocket book. Repaired and painted all dings and scrapes to have me in a beautiful like new car. Couldnt be happier with salesman and service.
Mar 29, 2022
We have purchased all cars of recent memory from Kyle and
We have purchased all cars of recent memory from Kyle and will continue to do so. We feel we get fair pricing and trustworthy salesmanship.
Mar 08, 2022
Kinda pushy salesman which I didn’t like , eventually
Kinda pushy salesman which I didn’t like , eventually bought a car but felt like he was a bit aggressive. Recommend letting the customers have all power over if they really want the car and let them leave after saying no the first time felt pushed into the sale
Nov 24, 2021
Pleased with my Truck that I purchased and my salesman...
Pleased with my Truck that I purchased and my salesman Kyle was pretty good, but it has been 13 days since I purchased the truck and traded in my previous vehicle and they have yet to pay off my old loan and have dinged my credit and got me charged late fees on a car I no longer own, I've called the finance department four times with no answer or response to my voicemail. I recommended Kyle my salesman to a few friends but with th hassle that the financing has been I kind of want to let my friends to be careful should they choose to go through Kyle and Brent Brown to purchase a Vehicle. Hopefully this gets taken care of soon as interest accrues daily.
Nov 18, 2021
I think their device department is greatI had a poor...
I think their device department is great I had a poor experience with their sales manager
Brock DeLuca
Sales Consultant
Apr 29, 2022
I just leased my 5th new vehicle from Brent Brown Toyota.
I just leased my 5th new vehicle from Brent Brown Toyota. My sales reps that I worked with this time were the best!! Broc and Lofi provided my wife and I the most professional and pleasant transaction experience we have ever had in 30 yrs!
Apr 18, 2022
Brock was great and very easy to work with and all done
Brock was great and very easy to work with and all done over the phone since I live in Las Vegas.
Apr 14, 2022
Very quick service the last time I was there.
Very quick service the last time I was there. Hasn't always been that quick, so I'm hoping that's a new trend. Always very friendly and helpful people.
Apr 07, 2022
I don’t know how the other salesmen work, but if you get
I don’t know how the other salesmen work, but if you get Brock, good luck. I was in the market for a 2022 Toyota Rav4 XLE Premium, Brock told me they had one coming in, but that they would charge $4,000 more than the MSRP price because of market adjustments. I told him I wouldn’t do that, and then he called back and said they would only charge $1,000 more. (First red flag) and he asked me to put a $500 deposit on the vehicle. I asked him many times to ensure me that it was fully refundable should I choose to go another route. He said “100% yes, as long as we have not signed any paperwork, we can refund it for the full amount.” So, I agreed and paid the $500 deposit. We planned to come in on Tuesday, 4/5, and I told him I needed to come in Thursday 4/7, because my work wouldn’t let me off early enough. Obviously when you’re in the market for a new vehicle, you have tons of dealerships reaching out to you. And in this case, one reached out to me for the same vehicle for not $1 over the MSRP price, and in the color I actually wanted. (When you’re spending $30K on a car, color matters.) So, I messaged Brock, and advised him I was sorry but I would be going another route. He then called me and asked why. I told him my situation and I ALSO APOLOGIZED. He then said “Well I’ll talk to my finance team and see wether we’ll be able to get your deposit back.”. I said “Um no, you clearly stated that as long as we hadn’t signed any paperwork, the deposit was refundable”. He then said “Well I could’ve sold this car 2 days ago, we held it for you.”. First of all, the market is crazy right now. Just to get a brand new car, you have to wait MONTHS because everyone is trying to buy a car, so I assured him he’d be able to sell the car, but he needs to refund me. I did not raise my tone once, or talk condescendingly. I hope they record the calls, cause I’d love to prove that I was nice. He THEN hangs up on me. I have never written a review. Not once in my life. But this was mind blowing and extremely unprofessional. He then texted me that he’d refund me but that he wouldn’t do business with me again, and when I told him I don’t plan to and told him he was disrespectful he laughed in my face. So, yeah, I don’t know any of there other salesman, but Brock is only out for your money and will NOT ensure you get a fair sale.
Mar 22, 2022
Wow.
Wow. Went out of there way to find me the perfect car. Great to work with. Thank you!!!
Chris Cervantes
Sales Team Leader
Apr 20, 2022
Hunter was great to work with.
Hunter was great to work with. I found him to be honest and concerned about my issues and Brent Brown resolved them for me completely.
Aug 30, 2021
Wes and Chris are both amazing and Sheldon in finance was...
Wes and Chris are both amazing and Sheldon in finance was great as well. This dealership goes above and beyond to help thier customers. Great Experience. I will tell everyone how great this place is to purchase a car.
Aug 19, 2021
Thank you Hunter! You made buying a car pretty painless!...
Thank you Hunter! You made buying a car pretty painless! We will be back! Ask for Hunter. He will help you find what you're looking for.
Mar 13, 2021
We are repeat customers because of how well we are...
We are repeat customers because of how well we are treated by Chris Cervantes. As long as Chris is there we will keep buying Toyotas from Brent Brown.
Mar 04, 2021
I purchased a new RAV 4 Hybrid. To get the vehicle in the...
I purchased a new RAV 4 Hybrid. To get the vehicle in the color and with the features I wanted, the salesperson worked to make a trade with another dealer for a vehicle in their incoming inventory. When the vehicle arrived and after taking it home, I found the vehicle did not have several features that I had specifically requested along with some with some other issues caused by the vehicle not being as described. Both the salesperson and sales manager were very helpful in resolving all the issues and I now have a vehicle with all features I had requested and a few free upgrades to make up for the mistakes, inconvenience and confusion. Even though mistakes were made, they stepped up, took responsibility and made things right. That’s good customer service!
Ryan Bell
Accessories Manager
Mar 03, 2022
Minaj was super professional and very personable.
Minaj was super professional and very personable. He was patient and an advocate for us getting our first car from here, and it has been such an awesome car and experience! Would totally recommend him to friends and family!
Sep 20, 2021
No communication within the organization, they never call...
No communication within the organization, they never call back or update you on repairs. They tell you one thing and do another.
Aug 30, 2021
Wes and Chris are both amazing and Sheldon in finance was...
Wes and Chris are both amazing and Sheldon in finance was great as well. This dealership goes above and beyond to help thier customers. Great Experience. I will tell everyone how great this place is to purchase a car.
Aug 06, 2021
Easily the best car buying experience I've ever had!...
Easily the best car buying experience I've ever had! Travis didn't act like the typical "car salesman", which I greatly appreciated. He was laid-back, knowledgeable and very friendly. Travis listened to my needs and wants then found me exactly what I was looking for. This is how car buying should be. Travis thanks again and nicely done.
Jul 23, 2021
Not pushy and had exactly what I was looking for. I just...
Not pushy and had exactly what I was looking for. I just can’t remember the ladies name that took the time with me and helped find what I was looking for
Sydney Terry
Internet Digital Director
Dec 01, 2020
Layne is always great to work with! Thanks for the new...
Layne is always great to work with! Thanks for the new Corolla. I drive from Salt Lake to purchase my vehicles at this dealership. Thanks for your help
Nov 11, 2020
Great service helping me with my auto selection. The...
Great service helping me with my auto selection. The whole team was awesome! Especially Drew Brown, my salesperson. Charlie was also great in Finance. Thanks, y’all!
Jun 14, 2020
Stop sending email to [email protected] Even though...
Stop sending email to [email protected] Even though unsubscribed or will continue to rate poor! Am not and never doing business again with this dealer. Is that enough words?
Dec 05, 2019
Great job, thanks to all especially Moe, the great guy!
Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown services! Everyone at Brent Brown is kind! Love Brent"s commercial on TV!
Oct 21, 2019
Kind and Patient
I'm new to this whole maintenance thing with cars and was really unsure about what I needed to do and the car service lady I spoke with was really patient and understanding as I tried to explain my needs, She was really helpful and offered me additional tips to help me in my life with cars. I feel like the separate product pieces part of Brent Brown Toyota charges too much and is maybe ripping customers off, but as far as car customer service, I was pleased.
Maddy Loveless
BDC Manager
Mar 10, 2022
I had a good buying experience, the salesman worked with
I had a good buying experience, the salesman worked with me and fought for what I could afford.
Feb 17, 2022
I reserved a vehicle on Brent Brown Toyota's website and
I reserved a vehicle on Brent Brown Toyota's website and spent all day texting with Maddy about a vehicle on the lot. After her help, I decided to purchase it. I made it to the finance round, had my credit pulled, submitted all requested information, only to be told after all that, that the vehicle sold during my purchase process. From what I was told, another salesperson undercut Maddy and sold the vehicle I was purchasing. I’m so confused and disappointed with the process and communication with this dealership. I’d be careful dealing with Brent Brown. It turned out to be a very disappointing experience.
Sep 07, 2021
It was great working with Wes. When the car we were...
It was great working with Wes. When the car we were looking for wasn't available, he helped us find a different car that ended up being a better fit for us.
Aug 03, 2021
Brock very help full, and not pushy work to find the best...
Brock very help full, and not pushy work to find the best deal, work with what we had to offer as on money wise, worked to get the best deal.
Jul 01, 2021
Transaction went well. Process and purchase was all I...
Transaction went well. Process and purchase was all I could have hoped for. I appreciated that the process was well explained and there were no surprises. Thank you!
Steven Smith
Sales Consultant
Apr 14, 2022
Professional sales people who are knowledgeable efficient
Professional sales people who are knowledgeable efficient and very courteous. I would definitely recommend this dealership to others.
Nov 24, 2021
Steven and Blake were great. We weren’t really sure about...
Steven and Blake were great. We weren’t really sure about buying a car in this market. But after all of our negotiations and help from finance we got it done. Wasn’t really all that difficult. But we needed stuff to come together. These guys were fun the whole time. We laughed and had a good time and bought a Highlander. Thanks
Sep 28, 2021
Thoroughly frustrating experience, as their communication...
Thoroughly frustrating experience, as their communication was awful and they reneged on initial agreement. Four weeks earlier I'd been promised a certain price, including in writing. But then they bluntly and unapologetically refused to back their own offer when the vehicle arrives. Steven Smith was terrific, but the rest of the team was a nightmare (especially the sales manager, Bruce Barton).
Sep 19, 2021
I got the car I wanted with a payment to fit my budget....
I got the car I wanted with a payment to fit my budget. The staff was friendly and knowledgeable.
Sep 07, 2021
Great to work with on price. Poor at following up on...
Great to work with on price. Poor at following up on promises made after the sale was completed (repairing chipped paint). Communication was lacking too.
Lane Brown
New & Used Sales
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Jul 16, 2021
Easy to schedule my appointment and Justin was very...
Easy to schedule my appointment and Justin was very helpful and friendly when I called. I was disappointed with the cost of updating the navigation system!
Apr 01, 2021
Always a great experience, Kelly is on top of things...
Always a great experience, Kelly is on top of things there. Larry Terry is a great GM . When ever there’re is an issue with my car they make sure it is taken care of expeditiously and fixed right Thanks for the great service
Feb 15, 2021
Treated very well echa Uc failed put battery in without...
Treated very well echa Uc failed put battery in without leaving parts on engine. Mala I tried yo make up for it with future discounts. But I had to correct problem because I didn’t want to spend more time at dealership that day and I had appointment to rotate tires elsewhere.
Jan 06, 2021
Jenn was excellent, I really wanted Jan (commercials) to...
Jenn was excellent, I really wanted Jan (commercials) to also be there, but service was great. I would use the services of toyota if they weren't so expensive.
David "Mckay" Smith
Sales Consultant
Apr 12, 2022
I had very nice conversation about my wish to find a new
I had very nice conversation about my wish to find a new car and that dealer gave so much help to me.
Mar 03, 2022
Great awsome mckay smith was great thank you for agreat
Great awsome mckay smith was great thank you for agreat car wonderful very happy happy
Sep 11, 2021
I have respect for McKay, he’s a good man. I also felt...
I have respect for McKay, he’s a good man. I also felt everyone there was helpful and very kind. I was very satisfied with my experience.
Feb 05, 2021
McKay is great. We drove from SLC to Brent Brown on a...
McKay is great. We drove from SLC to Brent Brown on a whim. We love the new car and the experience was one of the best car buying experience's I've ever had. Thanks again, McKay and the team, for being professional and helpful.
Feb 05, 2021
We had a great experience buying our new Rav4. McKay was...
We had a great experience buying our new Rav4. McKay was very knowledgeable about the car and even helped set up my phone to it.
Shad Rawlings
Accessories Manager
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Mar 01, 2022
Rylee and Kelly have been fantastic to work with.
Rylee and Kelly have been fantastic to work with. We have bought several cars from Brent Brown and have always been taken care of.
Feb 23, 2019
Great experience
We went in and left with 2 new vehicles it was a great experience! This was my 3rd and 4th purchase at Brent Brown Toyota. I highly recommend them!
Feb 20, 2019
Excellent Sevice and Price!
Took my 2018 Tundra in for a 3" lift kit. They not only used a superior product but also came in at $500 cheaper than one of the other local dealers.
Jan 23, 2019
Fantastic experience, awesome new 4Runner!
Our experience at Brent Brown Totoro was stress-free, easy and very pleasant. We bought the car we wanted (which is a little difficult to come by - another dealership wasn’t able to get the 4Runner Pro for us), we got the financing that worked for us, and everyone we worked with was very knowledgeable, upbeat and efficient.
Rick Elliott
Sales Consultant
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Mar 28, 2022
They helped me understand how to get the truck I wanted
They helped me understand how to get the truck I wanted in this market. I felt no pressure.
Mar 10, 2022
It was recommended to me by a lot of my friends so I went
It was recommended to me by a lot of my friends so I went and was amazed, nothing bad to say just good thanks for your help Brent brown Toyota
Mar 08, 2022
Kinda pushy salesman which I didn’t like , eventually
Kinda pushy salesman which I didn’t like , eventually bought a car but felt like he was a bit aggressive. Recommend letting the customers have all power over if they really want the car and let them leave after saying no the first time felt pushed into the sale
Oct 28, 2021
Rick Elliott and Andrew were the best of service! Great...
Rick Elliott and Andrew were the best of service! Great communication and made the buy of a new truck so easy! 10/10 Recommend.
Larry Terry
General Manager
Sep 15, 2021
Follow up and follow through were good on all questions I...
Follow up and follow through were good on all questions I had. Excellent dealership top to bottom in all aspects of management, sales and service. Highly recommend.
Aug 23, 2021
Amazing dealership and always friendly. I’ve purchased...
Amazing dealership and always friendly. I’ve purchased many vehicles from this dealership. The easy going sales style from their sales people and amazing mgmt staff, couldn’t have a better experience.
Aug 16, 2021
Kai help me get the car I wanted approved it was fast and...
Kai help me get the car I wanted approved it was fast and easy is you are look for a car I recommend Brent brown. Ask for kailoni.
Apr 01, 2021
Always a great experience, Kelly is on top of things...
Always a great experience, Kelly is on top of things there. Larry Terry is a great GM . When ever there’re is an issue with my car they make sure it is taken care of expeditiously and fixed right Thanks for the great service
Mar 28, 2021
Todd, Andy and the whole team at Brent Brown are as...
Todd, Andy and the whole team at Brent Brown are as fantastic as they get. Made the process so easy and painless, we bought 2 cars in one month from them. Thanks guys!
Elvin Corniel
Sales Consultant
May 10, 2022
Eficiencia en el momento de buscarle soluciones a los
Eficiencia en el momento de buscarle soluciones a los requerimientos, los que realmente queríamos y podíamos.
Mar 22, 2022
Ismael and Lofi were absolutely AMAZING!
Ismael and Lofi were absolutely AMAZING!! He and the other people treated us so great in helping us find our new car. We definitely did not plan on getting one but they definitely made our process so quick and easy. 10 out of 10 recommend Brent Brown Toyota! Ask for Ish or Lofi the next time your looking for a car!
Sep 14, 2021
For the most part, it was a god experience. However, I...
For the most part, it was a god experience. However, I had a number of questions after my purchase but before the car was delivered which I had a frustrating time trying to get ANY response…full mailboxes when I tried to leave a message, or no callbacks when I was promised to have someone call me back, etc. everyone was very pleasant when I did speak with them but it wasn’t the correct person to give me the answers so I would need a callback. Also because the vehicle wasn’t in the inventory, I was a little disappointed in my expectation on vehicle color for exterior and interior. The online picture was totally not adequate in ‘true’ color picturing so I was less than happy when I saw the color in person. Also the process for buying the car prior to delivery was a two week wait with the clock already ticking on the financing without having the vehicle in my possession and the requirement for insurance coverage. I was a little naive on the process and it caused me some concerns after purchase and waiting for the car to be delivered to the dealer for my possession. All the staff I talked with were very respectful but the communication end result was less than stellar. The purchase process for financing was easy but waiting for delivery was not well done.
Aug 24, 2021
the team at Brent brown was super great! very eager to...
the team at Brent brown was super great! very eager to help me get a new car post being crunched by a semi, and did a great job providing me a vehicle I feel safe driving!
Jun 22, 2021
One of the quickest and most rewarding experience buying...
One of the quickest and most rewarding experience buying a car.
Kai Hendry
Sales Consultant
May 11, 2022
Very happy with my experience!
Very happy with my experience! Bruce, Kai and Nate were awesome to work with! Happy with my vehicle even purchasing sight unseen. Thank you!
May 05, 2022
Helped me find the right preowned car for my personal
Helped me find the right preowned car for my personal needs and pocket book. Repaired and painted all dings and scrapes to have me in a beautiful like new car. Couldnt be happier with salesman and service.
May 03, 2022
Travis and Kai helped me pick out my first car and made
Travis and Kai helped me pick out my first car and made it an overall stress free process!
Mar 20, 2022
It’s was good!
It’s was good! Easy and fast purchase of a 2022 TRD Pro Tacoma. Would definitely recommend
Feb 25, 2022
Kai and the entire Toyota team were so helpful, competent
Kai and the entire Toyota team were so helpful, competent and great. I definitely would go back and purchase again!
Cole Laycock
Sales Consultant
May 11, 2022
Everything was great until we signed the papers on our
Everything was great until we signed the papers on our new car and then communication, promises and due dates all went out the window. No responses for days, had to call the dealership several times but they wouldn’t follow through or let me bypass my salesman when he wasn’t responding. Missed deadline r of delivery causing stress and difficulty getting the vehicle late the next night when it was finally ready. After all that we didn’t even get all the upgrades we paid for. I’m Toyota for life but will buy from a different dealer next time.
Apr 27, 2022
Cole was our sales rep who went above and beyond
Cole was our sales rep who went above and beyond expectations. Great advocate though the process of buying a new car.
Mar 29, 2022
My family and I have had a good experience with the
My family and I have had a good experience with the staff. They are very friendly and caring. They also have staff that speaks Spanish, Brian, which made my parents feel comfortable. Thanks!
Feb 22, 2022
Cole was very helpful and made the experience so awesome
Cole was very helpful and made the experience so awesome I would recommend him today
Sep 11, 2021
The staff there was friendly and knowledgeable about the...
The staff there was friendly and knowledgeable about the vehicle. They were easy to work with. Overall it was a very good experience, would recommend them.
Nicole Shillcox
Inventory Manager
Sep 19, 2020
Service was good. I know they were busy but it took about...
Service was good. I know they were busy but it took about an hour and fifteen minutes for the service. They are complete and now pressure to do extra maintenance.
Jul 12, 2020
Nail in Tire
This is the second time in a year that I have gotten a nail in my tire. I have been able to get in quickly and have them fix the hole with no problems. They are efficient and kind.
Jun 30, 2020
Everyone at Brent Brown is friendly. They are helpful and...
Everyone at Brent Brown is friendly. They are helpful and very friendly. I will always recommend this dealership to friends and family. Very friendly people.
Jun 08, 2020
Service Department is horrendously inept
My wife and I purchased a Toyota Highlander here and we have taken our Toyota's here to get serviced. The service center never has steadily gotten worse and worse. If you wait in the lobby while the car is being serviced, they will never call or come get you when the car is finished like they say they will but that is really just the tip of the iceberg. We've had a million small issues with them but the most recent issue that sealed the deal was an attempt to get a clip replaced in the overhead light console. The clip would cost less than $100 to get fixed but the car had about 22,000 miles in the beginning of 2019 when we first had it looked at so it was still under warranty. For the initial assessment they had us come back three different times in order to see a very specific person who, according to Brent Brown, was the only one who could assess it. Although we were specifically scheduling to speak with a specific tech, the first two times we came in the tech wasn't there! Eventually we were able to get the correct tech to look at it and he concluded that it was a broken clip and it was covered by the warranty. They didn't have the part so they ordered it and said they would call us when it came in in a week or two. They never called so when a month passed, we called back. They told us the part came in but too much time had passed so it was shipped back so they had to reorder and they would call us. They never called so once again we called them and once again they had to reorder the part. This goes on and on and on. We called and stopped by over a dozen times in the span of a year. The story was always the same, you have to talk to this person or that and they're not here, the part was on order, or they were reordering the part. Finally after a year, I went in to get my oil changed so I again talked to the service center about the status of this issue. The part was supposed to be coming in any day by then but the service guy told me there was no record of the part being ordered so he would again reorder it and call us when the part was in! As my warranty expiration was approaching, I was concerned they were giving me the runaround (for a $70 part?!) so I called and complained to Toyota corporate. When Toyota corporate called me back they told me that the service center was now saying the part had already been fixed last November and that this time it would not be covered under warranty because it was their conclusion that the Sunglass holder was being pulled on. This made no sense since 1) the part had never been fixed 2) We don't use the Sunglass holder and 3) The area near the Sunglass holder was not the area that had the broken clip! On top of all this, we had never been told anything close to this story. Over and over we were told it was covered under the warranty and the part was on order (or they were going to reorder it). Since the part was around $70 to fix, I would have just paid it a year ago if that was their original story. By now, the whole thing felt very fishy and I had the feeling that this was retribution for us complaining to corporate. I explained this to the rep from Toyota corporate and asked if I could have an impartial dealership look at it. She said the other dealership can't see the case notes so they would be impartial on the matter. However, if they concluded that it wasn't covered under warranty I would have to pay the service fee. I was fine with that so I serviced the car at Karl Malone Toyota the following weekend. Within an hour of pulling up to Karl Malone Toyota they had assessed and fixed the issue. They concluded the part was in fact covered under warranty and they had the clip in house so they fixed it. I'm just happy to have this ridiculous issue resolved but I will never go into Brent Brown service center again. If they are willing to do this with a $70 part, I can't imagine what they would do for a $7000 part that's under warranty. Save your time and money and go to another service center.
Mar 30, 2020
Useful and friendly staff. A little pushy but they got me...
Useful and friendly staff. A little pushy but they got me everything I wanted to it all worked out. A little bit like sharks circling a school of fish.
Macsen Viehweg
Sales Consultant
Mar 03, 2022
Minaj was super professional and very personable.
Minaj was super professional and very personable. He was patient and an advocate for us getting our first car from here, and it has been such an awesome car and experience! Would totally recommend him to friends and family!
Jan 07, 2022
Staff was super to work with. Blake was helpful and...
Staff was super to work with. Blake was helpful and willing. Mac set a new bar in customer service. He worked with my wife and I for months helping us. Even after I chose not to use Brent Brown to purchase a new automobile, he contacted us letting us know that he had found the van we were after. He said he would hold it for us if the van from a different dealer fell through. I wanted to buy a car from him but because of the greed of the management in Brent Brown Toyota I would not buy one from them. I will not pay $6,000 over sticker price. I regretted not being able to buy a car from Mac. He is a great asset to Toyota.
Nov 07, 2021
The overall service and experience were very good. My...
The overall service and experience were very good. My only suggestion would be more regular and consistent communication with the customer where a vehicle has been ordered or is being shipped and the handoff process once it arrives.
Oct 19, 2021
Very easy to work with and very quick transaction. I...
Very easy to work with and very quick transaction. I felt like Mac was always trying to help me get where we needed to be.
Oct 15, 2021
I was lucky enough to get a salesperson I trusted and...
I was lucky enough to get a salesperson I trusted and liked. Thanks, Doc. I appreciate the help.
Ismael Flores
Sales Consultant
Mar 22, 2022
Ismael and Lofi were absolutely AMAZING!
Ismael and Lofi were absolutely AMAZING!! He and the other people treated us so great in helping us find our new car. We definitely did not plan on getting one but they definitely made our process so quick and easy. 10 out of 10 recommend Brent Brown Toyota! Ask for Ish or Lofi the next time your looking for a car!
Sep 28, 2021
Rylee and Ismael where an absolute pleasure to work with...
Rylee and Ismael where an absolute pleasure to work with on this purchase. I highly recommend working with them when you go there. Process was smooth and very transparent. Can’t say enough good things about them both and their team.
Sep 07, 2021
Pushy salesman. Gave a guilt trip when we’re unsure of...
Pushy salesman. Gave a guilt trip when we’re unsure of purchasing. We came back to buy and he acted dismissive towards us. Deal breaker
Jun 29, 2021
Ismael F. was amazing! My sister and I got to Brent brown...
Ismael F. was amazing! My sister and I got to Brent brown about an hour before close and it took a while to find a vehicle she liked but Ismael was very patient and my sister got the vehicle she wanted at the price she wanted.
Jun 15, 2021
Austin was the most helpful of all! Amazed how much info...
Austin was the most helpful of all! Amazed how much info he gave us and was willing to find out our questions and even did quite a bit of our paper work. So impressive to have a first pick- up person on the phone who knew what he was talking about. Rylee was also helpful when transferred on to sales. We were disappointed that the finance people tacked three additional packages onto our sale which we were not informed about and we were buying from out of state. It was difficult even discovering what the abbreviations for the packages meant. But when we finally got ahold of Nate he said he would send us a refund for above. Have not gotten it yet but hopeful. Good price and service overall.
Tom Shields
Sales Consultant
Apr 28, 2022
I've had good experiences with Brent Brown they are
I've had good experiences with Brent Brown they are friendly and seem to care about you and your experience
Mar 15, 2022
Tom was an excellent salesman.
Tom was an excellent salesman. He was patient, knowledgeable and helpful. My experience with Nate from the financing department was less than pleasant. Nate was misleading, dishonest and pushy.
Mar 10, 2022
It was recommended to me by a lot of my friends so I went
It was recommended to me by a lot of my friends so I went and was amazed, nothing bad to say just good thanks for your help Brent brown Toyota
Feb 27, 2022
The management provided an excellent buying experience.
The management provided an excellent buying experience. I am excited for the arrival of my new truck.
Nov 11, 2021
Excellent customer service! Tom Shields helped me find...
Excellent customer service! Tom Shields helped me find the car I needed at the right price!
Blake Fathers
Sales Consultant
May 16, 2022
Very comfortable and casual environment, the staff was
Very comfortable and casual environment, the staff was very friendly and helpful! We enjoyed our time there, and Blake was great to deal with!
May 16, 2022
Blake was AMAZING from the moment we showed up till we
Blake was AMAZING from the moment we showed up till we left! He turned our whole day of car shopping around. His customer service made choosing a great car so easy. He went above and beyond for us and we are so thankful!