Meet Our Staff
Joel Kitchen
Service Advisor
Andrew Butcher
F&I Manager
Nate Casper
Finance Director
Brian Boyd
Sales Manager
Colby Sanders
Sales Manager
Milani Hedquist
Service Advisor
Sheldon Williams
Finance Manager
Charlie Hook
F&I Manager
Kelly Christensen
General Sales Manager
Todd Robinson
New & Used Sales
Dallas McCaman
Sales & Leasing Consultant
Rylee Hansen
Sales Consultant
Drew Brown
Sales Consultant
Bob Sanders
New & Used Sales
Brock DeLuca
Sales Consultant
Kyle Bourgeois
Sales Consultant
Kaua Pouha
Service Advisor
Ryan Bell
Accessories Manager
Enrique Soto
Service Advisor
Brandon Wilson
Service Advisor
Sydney Terry
Internet Digital Director
Braxton Ables
Service Advisor
Maddy Loveless
BDC Manager
Steven Smith
Sales Consultant
Andrew Bailey
Service Advisor
David "Mckay" Smith
Sales Consultant
Joshua Hawkes
Finance Manager
Lane Brown
New & Used Sales
Jaron Maxfield
Service Advisor
Shad Rawlings
Accessories Manager
Rick Elliott
Sales Consultant
Cole Laycock
Sales Consultant
Tom Shields
Sales Consultant
Macsen Viehweg
Sales Consultant
Elvin Corniel
Sales Consultant
Kai Hendry
Sales Consultant
Larry Terry
General Manager
Jose Mendoza
Service Advisor
Ismael Flores
Sales Consultant
Blake Fathers
Sales Consultant
Nicole Shillcox
Inventory Manager
Jordan Christensen
Sales Consultant
Karyn Clement
Customer Relations Manager
Bruce Barton
Sales Team Leader
Bryan Holmes
Used Car Sales Manager
Erik Steenson
Service Manager
Harley Nielsen
Sales Consultant
Brian Zepeda
Sales Consultant
Jayson Robles
Preferred Client Mgr
Hunter Chapman
Sales Consultant
Wesley Lind
Sales Consultant
Lofi Tataipu
Sales Consultant
Easton Adams
Sales Consultant
Austin Wells
Product Specialist
Ryan Burt
Retail
Dustin Lyons
Sales Consultant
Jeffrey Pack
Sales Consultant
Timothy Risinger
Sales Consultant
Jalessa Roper
Product Specialist
Seth Taylor
Back Counter
Mindy Wright
Sales Consultant
Barbara White
Controller
Chris Jacobson
Parts Manager
Dee Dee Patterson
Wholesale Parts
Mandy Peck
Accounts Receivable
Heather Braithwaite
Payroll Admin
Courtney Carter
Sales Admin
Robert Cosentino
Sales Consultant
Connor McNalley
Shipping & Receiving
Jess Taylor
Deliveries
Sydney Tilby
Accounts Payable
Shelbie Brown
Accounting Admin
Tylar Elliot
Product Specialist
Brighton Harris
Product Specialist
Ashley Larson
Inventory
Sofi Ruz
Product Specialist
Joel Kitchen
Service Advisor
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 15, 2023
I have been going to Brent Brown for the past 10 years.
I have been going to Brent Brown for the past 10 years. I Always feel that my car has been taken care off efficiently and at a fair price— I trust them!
Dec 20, 2022
Very unprofessional.
Very unprofessional. No follow through on what they said would be done. I won’t work with Enrique again. Wish we had purchased from a different dealership
Dec 15, 2022
I am giving the service department a three star instead
I am giving the service department a three star instead of five. The reason behind this is that when I spoke to Joel, I told him that low tire indicator light was on he said that they would check that.. When I left, I noticed that the indicator light was still there. This leads me to believe the tire pressure was not checked even though my tires were rotated. The light is still on. The tech who performed the work was Steven Espino
Andrew Butcher
F&I Manager
Jan 22, 2023
I’ve bought a few cars from Brent Brown in Orem.
I’ve bought a few cars from Brent Brown in Orem. They are the best to work with!
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 19, 2023
My salesman was Jake Chauvin.
My salesman was Jake Chauvin. We loved our experience. The Tacoma was just what we were looking for. Gently used, low mileage. Financing was a breeze. Thanks so much!
Dec 27, 2022
Rylee was very helpful and knowledgeable in helping us
Rylee was very helpful and knowledgeable in helping us find what suits our family best
Dec 21, 2022
Unable to fulfill customers desires for toyotas standard
Unable to fulfill customers desires for toyotas standard of excellence. My one request for a specific option on a car i wanted to buy was the exact option i did not recieve.
Nate Casper
Finance Director
Jan 21, 2023
Made the purchasing process super easy n my truck.
Made the purchasing process super easy n my truck. Will definitely send friends and family here.
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 01, 2023
The people I worked with purchasing my vehicle went out
The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.
Dec 29, 2022
I purchased my vehicle and added accessories to be
I purchased my vehicle and added accessories to be installed upon arrival. When I picked up the vehicle I noticed a major accessory was not installed. I was unable to wait to have the items installed that day but agreed to come back a few weeks later for the accessory could be installed. I arrived at the predetermined date and time for the install but was notified they could not find the paperwork outlining the exact item that was to be installed. Eventually we were able to get everything ironed out and the accessory installed.
Dec 08, 2022
Everyone was very focused on each customer coming into
Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly
Brian Boyd
Sales Manager
Jan 18, 2023
Great place to buy a car.
Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.
Jan 06, 2023
They were very helpful and made it easy for me to get
They were very helpful and made it easy for me to get back into a vehicle after my accident
Jan 01, 2023
The people I worked with purchasing my vehicle went out
The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.
Dec 08, 2022
Everyone was very focused on each customer coming into
Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly
Dec 06, 2022
Every one was nice and helpful, thing's went smoothly and
Every one was nice and helpful, thing's went smoothly and the communication was great.
Colby Sanders
Sales Manager
Dec 30, 2022
I thought they were professional and that buying a car
I thought they were professional and that buying a car was smooth and easy. I would recommend to others.
Dec 27, 2022
Rylee was very helpful and knowledgeable in helping us
Rylee was very helpful and knowledgeable in helping us find what suits our family best
Dec 16, 2022
It's all around One stop shop for your car needs you can
It's all around One stop shop for your car needs you can find mini makes and models of premium used and new vehicles take care of your car purchasing needs from start to finish
Dec 14, 2022
Offered us a crazy low trade in value with all sorts of
Offered us a crazy low trade in value with all sorts of fake numbers promising us our car was only worth a certain amount for them to go and list it for $6,000 over what they paid us
Dec 04, 2022
Todd does a great effort to make sure that the order I
Todd does a great effort to make sure that the order I wanted for my Tundra is on spot.
Milani Hedquist
Service Advisor
Jan 26, 2023
Attention to detail and kind servicemen describes the
Attention to detail and kind servicemen describes the department. Timely service with clear instructions and explanations.
Jan 21, 2023
The service department was quick in getting the work I
The service department was quick in getting the work I had come in for done.
Jan 21, 2023
I had excellent service from Lani at Brent brown Toyota.
I had excellent service from Lani at Brent brown Toyota. I appreciate the work they did on our car. Thank you!
Jan 20, 2023
Service was prompt courteous quick and thoughtful.
Service was prompt courteous quick and thoughtful. Please do something about the high cost of service next time
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Sheldon Williams
Finance Manager
Jan 24, 2023
They were fantastic!
They were fantastic! Super easy to work with from start to finish! Thank you all for everything! Coming from out of state with plane delays and illness they were flexible and easy to work with and all promises were delivered! Highly recommend!
Jan 19, 2023
They will take you money for remote start and they
They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.
Jan 18, 2023
I had an appointment and only waited about 15 min.
I had an appointment and only waited about 15 min. This is the 3rd car I have bought with Todd. I didn't want some of the extras and they didn't push too hard so I felt ok about it. The finance part went fine, my questions were answered, it went pretty smooth.
Dec 30, 2022
I thought they were professional and that buying a car
I thought they were professional and that buying a car was smooth and easy. I would recommend to others.
Dec 21, 2022
Very responsive, they were easy to work with, and were
Very responsive, they were easy to work with, and were very knowledgeable. Thank you for all of the help! I'm looking forward to getting the new gears!
Charlie Hook
F&I Manager
Jan 18, 2023
Great place to buy a car.
Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.
Jan 18, 2023
Great experience overall, Ismael was great to work with.
Great experience overall, Ismael was great to work with. The process was long, but that’s expected when purchasing a new car. I love the car!
Jan 06, 2023
They were very helpful and made it easy for me to get
They were very helpful and made it easy for me to get back into a vehicle after my accident
Dec 29, 2022
Really great dealership!
Really great dealership!! Great service and a cool salesman who was very helpful and nice.
Dec 19, 2022
Bunch of lying people never will I recommend anyone here,
Bunch of lying people never will I recommend anyone here, y’all want good service Larry h miller Lexus 💪
Kelly Christensen
General Sales Manager
Jan 25, 2023
My third time buying a car here and I would never go
My third time buying a car here and I would never go anywhere else. Jordan is the best salesman i’ve ever worked with. The process is smooth easy and fair every time.
Jan 21, 2023
Made the purchasing process super easy n my truck.
Made the purchasing process super easy n my truck. Will definitely send friends and family here.
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Dec 29, 2022
Really great dealership!
Really great dealership!! Great service and a cool salesman who was very helpful and nice.
Dec 24, 2022
Kelly and ish great salesman really convinced us to
Kelly and ish great salesman really convinced us to getting a new vehicle which will be more than worth it.
Todd Robinson
New & Used Sales
Jan 24, 2023
They were fantastic!
They were fantastic! Super easy to work with from start to finish! Thank you all for everything! Coming from out of state with plane delays and illness they were flexible and easy to work with and all promises were delivered! Highly recommend!
Jan 18, 2023
I had an appointment and only waited about 15 min.
I had an appointment and only waited about 15 min. This is the 3rd car I have bought with Todd. I didn't want some of the extras and they didn't push too hard so I felt ok about it. The finance part went fine, my questions were answered, it went pretty smooth.
Dec 30, 2022
Took my Sienna and paid almost $900 to flush fluids, they
Took my Sienna and paid almost $900 to flush fluids, they took 6+ hours, no one took a video to show me the car condition to see what they did and have proof. Before I used to get videos of my inspections while oil change to let me know how's the vehicle). They said I have to bring the other vehicle Corolla to flush fluids and it'll be about the same amount, but I will not recommend this as is too expensive and there's no transparency or professional work done. My car was not even sanitized as I could see greasy fingerprints all over. While waiting, I was nicely treated by a couple of Sales agents (Todd, Lofi)
Dec 14, 2022
Offered us a crazy low trade in value with all sorts of
Offered us a crazy low trade in value with all sorts of fake numbers promising us our car was only worth a certain amount for them to go and list it for $6,000 over what they paid us
Dec 13, 2022
Brent Brown Toyota and Todd helped me to buy the T4R TRD
Brent Brown Toyota and Todd helped me to buy the T4R TRD Pro that I wanted, even though I am from out of State.
Dallas McCaman
Sales & Leasing Consultant
Dec 05, 2022
This is my 4th Tundra from Brent Brown.
This is my 4th Tundra from Brent Brown. They take the time to help me find the right truck for my needs.
Nov 28, 2022
Everyone is very professional and not pushing upsale.
Everyone is very professional and not pushing upsale. They explain and educate on all options. I way very pleased.
Nov 23, 2022
Very friendly and helpful.
Very friendly and helpful. The only complaint is that we had to call and check on if the car had made it there or not and there was no owners manual at all in the car when we went to get it out and look through it. Hopefully they will mail it to us since we live 1 1/2 hrs away.
Oct 30, 2022
No pressure.
No pressure. Likeable, knowledgeable HELPFUL. Made the sale very easy from start to finish. Beat the competition Listened. Out performed my expectations.
Oct 19, 2022
The person in accessories was very helpful and
The person in accessories was very helpful and knowledgeable. Explained everything well and helped me get what I wanted
Rylee Hansen
Sales Consultant
Jan 22, 2023
Rylee Hansen made the whole process of purchasing a car
Rylee Hansen made the whole process of purchasing a car painless. She was informed and helpful, making sure I checked off everything on my wishlist. This was the best experience I have ever had at a dealership.
Jan 22, 2023
I’ve bought a few cars from Brent Brown in Orem.
I’ve bought a few cars from Brent Brown in Orem. They are the best to work with!
Jan 01, 2023
The people I worked with purchasing my vehicle went out
The people I worked with purchasing my vehicle went out of their way to accommodate all my needs. Thanks to all of them.
Dec 27, 2022
Rylee was very helpful and knowledgeable in helping us
Rylee was very helpful and knowledgeable in helping us find what suits our family best
Dec 08, 2022
Everyone was very focused on each customer coming into
Everyone was very focused on each customer coming into the doors. Brent brown Toyota helped me get my first car not only happy with the car but also their customer service is always professional and friendly
Drew Brown
Sales Consultant
Dec 20, 2022
Great personalized service and very helpful and
Great personalized service and very helpful and informative. This was my first car buying experience and McKay and Drew helped me throughout the whole process and followed up afterwards.
Dec 20, 2022
Poor financial communication.
Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.
Dec 08, 2022
Unprofessional.
Unprofessional. We had a very difficult time to talking to both the sales team and the financier. They were so focused on upselling they weren’t hearing what we were actually hoping to get.
Nov 28, 2022
Everyone at Brent Brown Toyota has done everything
Everyone at Brent Brown Toyota has done everything possible to make sure that I’m super happy with my car purchase! Even after the car had issues after the purchase they went above and beyond to fix problems at no extra expense to make my vehicle just like new. This was after giving us a killer deal in the first place. If I ever need another vehicle, I will be going back to Brent Brown Toyota in Orem specifically because of the quality of service.
Nov 20, 2022
Would not go anywhere else, These guys are absolutely
Would not go anywhere else, These guys are absolutely amazing, They actually do bend over backwards for you.
Bob Sanders
New & Used Sales
Dec 31, 2022
Dealership tried to assist with my needs with their
Dealership tried to assist with my needs with their customer service. Disappointed that the vehicle didn’t come with floor mats and the dealership didn’t accommodate. It seems unreasonable that a car doesn’t come with them just adding more expenses on top of expensive dealership fees.
Oct 27, 2022
This dealership is nice, big, and clean.
This dealership is nice, big, and clean. My salesman was very nice and friendly. The finance department need to be able to handle most of credit cards.
Oct 01, 2022
Bob Sanders and Colby Sanders are the best team.
Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.
Aug 26, 2022
Transaction was a smooth process.
Transaction was a smooth process. I was treated fairly and it was a good experience.
Aug 05, 2022
Bob and Andy were amazing in helping me not once, but
Bob and Andy were amazing in helping me not once, but twice!! It’s nice to know that such dedicated professionals are still out there to work with on buying a vehicle, especially in this economy.
Brock DeLuca
Sales Consultant
Jan 19, 2023
They will take you money for remote start and they
They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.
Dec 16, 2022
It's all around One stop shop for your car needs you can
It's all around One stop shop for your car needs you can find mini makes and models of premium used and new vehicles take care of your car purchasing needs from start to finish
Dec 08, 2022
You are amazing always willing to help where you can!
You are amazing always willing to help where you can! The people are so nice!
Nov 24, 2022
Straight forward open communication.
Straight forward open communication. Let us compare and gave us a fair deal. I all happy with the experience.
Nov 11, 2022
They were great to work with.
They were great to work with. We were able to get in and test drive the vehicle we wanted to and they worked to help us get closer to the price we could pay.
Kyle Bourgeois
Sales Consultant
Jan 06, 2023
The dealership made us a great deal on our trade-in and
The dealership made us a great deal on our trade-in and on our new car purchase. They helped us to find the right vehicle for us.
Jan 04, 2023
Kyle was great !
Kyle was great ! He was helpful and fair ! This is the second car I bought from him . Always helpful and professional
Dec 03, 2022
A Fantastic experience.
A Fantastic experience. Kyle is a down to earth friendly salesman very knowledgeable made the whole process easy and smooth .
Nov 28, 2022
Everyone at Brent Brown Toyota has done everything
Everyone at Brent Brown Toyota has done everything possible to make sure that I’m super happy with my car purchase! Even after the car had issues after the purchase they went above and beyond to fix problems at no extra expense to make my vehicle just like new. This was after giving us a killer deal in the first place. If I ever need another vehicle, I will be going back to Brent Brown Toyota in Orem specifically because of the quality of service.
Sep 21, 2022
Waited 4 months longer than promised, they barely
Waited 4 months longer than promised, they barely communicated. Acted like it was a privilege to be on threir wait list. No choices, acted mad if your questioned anything. I don't think they cared at all if they sold the car. Said they would add a DVD player, put in a cheap old DVD deck. I've felt more welcome at Mcdonalds.
Kaua Pouha
Service Advisor
Jan 28, 2023
Two hours for an oil change.
Two hours for an oil change..with an appointment. Not acceptable. Then when I finally got super frustrated they couldn't find my vehicle. my service person had gone to lunch. shouldn't take on new customers if your going to lunch. First visit was 2 hour oil change, vehicle lost for 1 hour (3 hour total) very disappointed.
Jan 26, 2023
The staff were very helpful and informative during my
The staff were very helpful and informative during my visit. They were very professional and amazing.
Jan 21, 2023
The service department was quick in getting the work I
The service department was quick in getting the work I had come in for done.
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 14, 2023
They were very friendly and helpful.
They were very friendly and helpful. Did not take long. Check out was very smooth.
Ryan Bell
Accessories Manager
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 19, 2023
They will take you money for remote start and they
They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.
Nov 05, 2022
Wes and Tom were great.
Wes and Tom were great. As was Nate. I was discouraged about not getting $ credit for all the options on my 2017 Subaru Outback, especially in light of the new marketing markup well over the MSRP. I felt Tom tried hard to get me the vehicle I wanted and a decent trade value for my car. He explained a lot of things very well for me. The experience with Nate was also good. We reviewed lot of papers and he helped with the pricing for me. I just wish e had gone over the sales contract line by line. Looked at it when I got home And realized I should have asked for that. Working on meeting with Nate to do so.
Nov 02, 2022
It is the easiest, fastest, friendliest and most
It is the easiest, fastest, friendliest and most effective way to buy a vehicle. These guys are excellent!
Jun 30, 2022
We worked with Tom Shields.
We worked with Tom Shields. He is very friendly and professional. He is honest and upfront. We texted him several times throughout the purchase process and he always responds really fast. We love our vehicle and would highly recommend him. We even referred two of our kids to him. He will take his time to help you find exactly what you are looking for.
Enrique Soto
Service Advisor
Jan 28, 2023
I was told by a man in the warranty office that my car's
I was told by a man in the warranty office that my car's issue would be covered by the 5 year engine warranty, but it didn't turn out that way. I would not have brought the car to your repair shop in the first place without that assurance. I'm very frustrated.
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 13, 2023
The service rep was very friendly and explain everything
The service rep was very friendly and explain everything they did to my car. Everything was done on time as explained. I had a good experience at Brent Brown.
Dec 20, 2022
Very unprofessional.
Very unprofessional. No follow through on what they said would be done. I won’t work with Enrique again. Wish we had purchased from a different dealership
Dec 11, 2022
You guys suck.
You guys suck. I’ll never come there again. I bought an extended warranty - the salesmen swore it covered everything - you don’t Honor your words. I won’t buy there. I won’t get service there again either. Service scratches my truck more every time I come. EVERY TIME! Terrible dealership.
Brandon Wilson
Service Advisor
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 13, 2023
Quicker than expected.
Quicker than expected. Efficient and friendly. I’m kind of out of words 15 is a lot to write when all you had to say is it was just fine… Thank you.
Jan 07, 2023
They have a way-behind-the-times practice of adding a 3%
They have a way-behind-the-times practice of adding a 3% surcharge to credit cards. It feels like a gotcha / bait-and-switch which leaves a bad taste. Also had glitches w blank inspection report emails and did not get the usual initial text message greeting,
Dec 28, 2022
Our most recent experience has been awful and is still
Our most recent experience has been awful and is still not resolved. Our car was in shop for one month and then was returned to us dirty with black finger prints all over. We are still waiting for the parts that initially needed to be replaced. I have never witnessed worse communication or service from a dealership. We are still waiting for the parts and have not received any further communication for next steps. This is very disappointing because we have purchased 5 cars previously from Brent Brown.
Dec 19, 2022
Very friendly service.
Very friendly service. They were great to work with and solved the problem I was having.
Sydney Terry
Internet Digital Director
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Nov 05, 2022
The service was top notch.
The service was top notch. The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several people who witnessed it, including us. An argument broke out between a customer and a service representative. They could have taken it to another room where they could have discussed it in private. But we all has to listen to it.
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Dec 01, 2020
Layne is always great to work with! Thanks for the new...
Layne is always great to work with! Thanks for the new Corolla. I drive from Salt Lake to purchase my vehicles at this dealership. Thanks for your help
Nov 11, 2020
Great service helping me with my auto selection. The...
Great service helping me with my auto selection. The whole team was awesome! Especially Drew Brown, my salesperson. Charlie was also great in Finance. Thanks, y’all!
Braxton Ables
Service Advisor
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 05, 2023
I appreciated how fast the service was but I did feel a
I appreciated how fast the service was but I did feel a little rushed and unsure of what was happening. I know it was just a routine oil change and tire rotation, but I felt less like a customer and more like a number
Dec 01, 2022
Brent Brown has increased their prices to the point it is
Brent Brown has increased their prices to the point it is no longer worth going there for service. Diagnostics fees are ridiculous and the recommended services are excessive and expensive. Competitors recommend waiting 3-6 months or not for some of the services that were recommended to me. I’ve lost trust with Brent Brown to provide honest, needed and competent work.
Nov 29, 2022
Good all round service.
Good all round service. Service advisor was upfront about pricing. While they weren't able to get em in right away for a simple oil change, he was able to schedule me for the same day. The service was done quicker than the estimated time, which was a nice surprise. the only reason i didn't give 5 stars, is that my driver seat was adjusted way our of my adjustment setting and my steering wheel was greasy and sticky when I got in my truck.
Nov 28, 2022
Only needed a new gas cap to solve my problem.
Only needed a new gas cap to solve my problem. So the were honest an solved my problem with little expense.
Maddy Loveless
BDC Manager
Nov 16, 2022
Friendly salespeople (without being pushy).
Friendly salespeople (without being pushy). Tom was terrific - listened to what I was looking for, patiently explained pros and cons of several choices, and took the time to make sure I felt comfortable with my car choice.
Nov 05, 2022
The service was top notch.
The service was top notch. The time waiting did not exceed the estimated time to be done. We were very pleased. However one incident made it uncomfortable for several people who witnessed it, including us. An argument broke out between a customer and a service representative. They could have taken it to another room where they could have discussed it in private. But we all has to listen to it.
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Jul 01, 2022
I had a good experience Maddy started up a text
I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for
Jun 18, 2022
My wife and I were both impressed from start to finish.
My wife and I were both impressed from start to finish. Greeting staff. Our salesman was a delight to work with and answered all our questions and helped us through the entire process from start to finish. Thank you.
Steven Smith
Sales Consultant
Dec 21, 2022
Unable to fulfill customers desires for toyotas standard
Unable to fulfill customers desires for toyotas standard of excellence. My one request for a specific option on a car i wanted to buy was the exact option i did not recieve.
Nov 12, 2022
Quick service and when an error was made worked to remedy
Quick service and when an error was made worked to remedy it quickly. Steven was extremely responsive.
Nov 11, 2022
Best car buying experience I have ever had.
Best car buying experience I have ever had. Thank you Steven Smith. He is probably the nicest salesman I have ever bought a car from..
Oct 19, 2022
Steven Smith was really helpful and very honest and tried
Steven Smith was really helpful and very honest and tried selling me a car that would fit me instead of pushing a car onto me that I did not want.
Oct 17, 2022
Brent Brown Toyota did such a great job at giving us a
Brent Brown Toyota did such a great job at giving us a great deal on our trade in. Steven Smith did so much in finding us the car we could trade in for and had all the things we were looking for. We will be working with them again.
Andrew Bailey
Service Advisor
Jan 21, 2023
The technician who took care of me was fast, efficient
The technician who took care of me was fast, efficient and courteous. He invited me to return and gave me his phone number.
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 15, 2023
They did what they said they would do in a very timely
They did what they said they would do in a very timely and professional manner.
Jan 14, 2023
Drew Bailey was very helpful in scheduling and managing
Drew Bailey was very helpful in scheduling and managing my service visit. He answered my questions.
Jan 06, 2023
Beware, these folks add a 3% surcharge to credit cards.
Beware, these folks add a 3% surcharge to credit cards. The service was good, but due to the charge I am likely to go to a different dealership for service in the future.
David "Mckay" Smith
Sales Consultant
Jan 05, 2023
Amazing customer service, willing to work around getting
Amazing customer service, willing to work around getting into a newer car on a better loan and making it happen quickly
Dec 20, 2022
Great personalized service and very helpful and
Great personalized service and very helpful and informative. This was my first car buying experience and McKay and Drew helped me throughout the whole process and followed up afterwards.
Dec 19, 2022
Bunch of lying people never will I recommend anyone here,
Bunch of lying people never will I recommend anyone here, y’all want good service Larry h miller Lexus 💪
Nov 05, 2022
Super helpful and positive, great energy from McKay.
Super helpful and positive, great energy from McKay. Glad I decided to go here. Very smooth process.
Nov 01, 2022
I just bought my brand new TRD Camry and I’m the happiest
I just bought my brand new TRD Camry and I’m the happiest I’ve ever been!! I worked with McKay super friendly and awesome!!!
Joshua Hawkes
Finance Manager
Dec 29, 2022
We worked with Brad as our sales person.
We worked with Brad as our sales person. He was great! Knowledgeable, helpful, and patient with us while we figured out what we wanted.
Dec 20, 2022
We had horrible experience with Toyota we will never go
We had horrible experience with Toyota we will never go back!!! We felt like they cheated us!
Dec 20, 2022
Poor financial communication.
Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.
Dec 11, 2022
Everything was great, but the dealership markup was way
Everything was great, but the dealership markup was way too high. The service was great, thought.
Dec 08, 2022
Unprofessional.
Unprofessional. We had a very difficult time to talking to both the sales team and the financier. They were so focused on upselling they weren’t hearing what we were actually hoping to get.
Lane Brown
New & Used Sales
Dec 04, 2022
Todd does a great effort to make sure that the order I
Todd does a great effort to make sure that the order I wanted for my Tundra is on spot.
Aug 04, 2022
Lane Brown was exceptional and worked hard to make my
Lane Brown was exceptional and worked hard to make my purchasing as stress-free as possible. The other two gentlemen were also very friendly and approachable.
Jul 05, 2022
They got me a car that benefited my situation.
They got me a car that benefited my situation. And maybe opportunity for what I really wanted in the future.
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Jul 16, 2021
Easy to schedule my appointment and Justin was very...
Easy to schedule my appointment and Justin was very helpful and friendly when I called. I was disappointed with the cost of updating the navigation system!
Jaron Maxfield
Service Advisor
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 15, 2023
The host was more concerned with talking to his friend
The host was more concerned with talking to his friend and co worker than seeing if my car was ready. I tried to text with no response so I then went to talk to him and had to wait until some one else finally ask me if I needed help. Also I thought the car was still under warrantee and I was shocked by the cost because we have so few miles on it,
Jan 04, 2023
Generally an excellent dealership.
Generally an excellent dealership. Surprisingly, the service department could not diagnose an electrical problem. I will continue to use Brent Brown to service my Toyota.
Dec 21, 2022
I bought my truck from Brent Brown several years ago and
I bought my truck from Brent Brown several years ago and from day one they have provided some of the best customer experience. They are always willing to go the extra mile.
Dec 17, 2022
Fast getting me in for an appointment.
Fast getting me in for an appointment. Fast getting me back on the road. Service guy let me know when my next service was due and the cost.
Shad Rawlings
Accessories Manager
Jan 20, 2023
Very Efficient, professional and easy to work with.
Very Efficient, professional and easy to work with. They are Always very friendly and a great environment.
Jan 18, 2023
Great place to buy a car.
Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well.
Dec 20, 2022
Poor financial communication.
Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend.
Oct 17, 2022
Great dealer and made the process easy Ismael is amazing
Great dealer and made the process easy Ismael is amazing very attentive and caring I'd refer him to anyone
Sep 21, 2022
Bad dealership ever,sold me a Brocken car,when I pick up
Bad dealership ever,sold me a Brocken car,when I pick up the car it was making noises on the freeway,service light turned on saying service exceeded by 435 days,when confronted they tell you that they don’t know how to turn it off.They Broken more things by the time I picked up my car.They say that they will fix it but didn’t,one lie after another.
Rick Elliott
Sales Consultant
Jan 19, 2023
They will take you money for remote start and they
They will take you money for remote start and they program your key fab and all these key fab come with remote start already and when you pay for one to install in your vehicle they don’t do it because they deactivated the fab before selling you the vehicle just to take your money and when the not working for you because this app that they are using to do it can’t start your vehicle from not even 50 ft then tell you that they can’t give you back your money for something I don’t like when it should be I want my money back for something that is not working for me. People all these new vehicle have remote start already you can activate it with YouTube so tell them no so you can save you $700 Dallas.
Nov 05, 2022
Super helpful and positive, great energy from McKay.
Super helpful and positive, great energy from McKay. Glad I decided to go here. Very smooth process.
Oct 02, 2022
Service is great!
Service is great! They are there to listen and make you happy. They bend over backwards for you
Jul 01, 2022
Professional honest staff.
Professional honest staff. Doesn’t try to sell you something you can’t afford. Kyle is amazing and Josh in finance is a straight shooter and fun to work with.
Jun 06, 2022
Sales man Rick was awesome!
Sales man Rick was awesome! Title and licensing clerks do not send titles in a timely manner nor do they know how to return phone calls. I'm on my 6th voice-mail in two weeks left with multiple people! Rick had me wanting to do business with them again and their title and licensing department squashed that. I will not be back!
Cole Laycock
Sales Consultant
Dec 30, 2022
I thought they were professional and that buying a car
I thought they were professional and that buying a car was smooth and easy. I would recommend to others.
Dec 08, 2022
They made it appealing, super easy, and the process was
They made it appealing, super easy, and the process was efficient and NOT painful like it’s been other places in the past! Loved the experience! Todd, Nate, and Andy were great! Thanks guys!
Nov 10, 2022
The three guys that I worked with seem very professional
The three guys that I worked with seem very professional in their jobs, and when I bring the car in for service I like dealing with Lani Hedquist.
Sep 08, 2022
The salesmen that we worked with were very nice and took
The salesmen that we worked with were very nice and took everything we wanted into consideration. However when it came time to signing the paperwork, they weren’t clear on the final numbers and tried to be sneaky. Not only that but they gave us a loan through a certain bank but a few days later found out they went through a completely different bank! So in the end our total cost was way more than they told us it was and our loan was through a completely different bank then they told us when signing… very frustrating
Sep 05, 2022
I’m not sure who Kelly is, yet everyone I have dealt
I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful
Tom Shields
Sales Consultant
Jan 05, 2023
Amazing customer service, willing to work around getting
Amazing customer service, willing to work around getting into a newer car on a better loan and making it happen quickly
Dec 06, 2022
Every one was nice and helpful, thing's went smoothly and
Every one was nice and helpful, thing's went smoothly and the communication was great.
Dec 06, 2022
Tom and Todd were great!
Tom and Todd were great! I told them what I was looking for and they found exactly what I wanted to buy. They didn’t waste any time trying to “sell “ me on anything bigger and better. I would definitely recommend either of these gentlemen to buy a new vehicle from.
Dec 02, 2022
My engine light came on 5 days after.
My engine light came on 5 days after. They would not help me out. I would not purchase again there.
Nov 16, 2022
Friendly salespeople (without being pushy).
Friendly salespeople (without being pushy). Tom was terrific - listened to what I was looking for, patiently explained pros and cons of several choices, and took the time to make sure I felt comfortable with my car choice.
Macsen Viehweg
Sales Consultant
Dec 11, 2022
Everything was great, but the dealership markup was way
Everything was great, but the dealership markup was way too high. The service was great, thought.
Nov 24, 2022
Impressive place and good people.
Impressive place and good people. We did not appreciate the difference between the posted price online and the 4K markup you gave us on site.
Oct 20, 2022
Mac is stellar to work with.
Mac is stellar to work with. He’s on your team through the whole process to get you the right vehicle.