Meet Our Staff
Joel Kitchen
Service Advisor
Andrew Butcher
F&I Manager
Nate Casper
Finance Director
Brian Boyd
Sales Manager
Colby Sanders
Sales Manager
Charlie Hook
F&I Manager
Sheldon Williams
Finance Manager
Milani Hedquist
Service Advisor
Kelly Christensen
General Sales Manager
Todd Robinson
New & Used Sales
Dallas McCaman
Sales & Leasing Consultant
Drew Brown
Sales Consultant
Rylee Hansen
Sales Consultant
Bob Sanders
New & Used Sales
Brock DeLuca
Sales Consultant
Kyle Bourgeois
Sales Consultant
Ryan Bell
Accessories Manager
Kaua Pouha
Service Advisor
Sydney Terry
Internet Digital Director
Maddy Loveless
BDC Manager
Braxton Ables
Service Advisor
Steven Smith
Sales Consultant
Enrique Soto
Service Advisor
David "Mckay" Smith
Sales Consultant
Lane Brown
New & Used Sales
Brandon Wilson
Service Advisor
Andrew Bailey
Service Advisor
Rick Elliott
Sales Consultant
Shad Rawlings
Accessories Manager
Joshua Hawkes
Finance Manager
Cole Laycock
Sales Consultant
Macsen Viehweg
Sales Consultant
Jaron Maxfield
Service Advisor
Elvin Corniel
Sales Consultant
Kai Hendry
Sales Consultant
Travis Troutner
Sales Consultant
Tom Shields
Sales Consultant
Larry Terry
General Manager
Ismael Flores
Sales Consultant
Nicole Shillcox
Inventory Manager
Blake Fathers
Sales Consultant
Karyn Clement
Customer Relations Manager
Jordan Christensen
Sales Consultant
Bryan Holmes
Used Car Sales Manager
Erik Steenson
Service Manager
Bruce Barton
Sales Team Leader
Harley Nielsen
Sales Consultant
Brian Zepeda
Sales Consultant
Caden Edmunds
Sales Consultant
Jayson Robles
Preferred Client Mgr
Jose Mendoza
Service Advisor
Ka'i Lopez
Sales Consultant
Hunter Chapman
Sales Consultant
Skyler Rogers
Service Advisor
Wesley Lind
Sales Consultant
Timothy Risinger
Sales Consultant
Lofi Tataipu
Sales Consultant
Austin Wells
Product Specialist
Dustin Lyons
Sales Consultant
Jeffrey Pack
Sales Consultant
Easton Adams
Sales Consultant
Mindy Wright
Sales Consultant
Ryan Burt
Retail
Jalessa Roper
Product Specialist
Alex Andreen
Sales Consultant
Jennifer King
Warranty Cancellations
Kendra Lacy
Product Specialist
Barbara White
Controller
Robert Cosentino
Sales Consultant
Jack Dukes
Sales Consultant
Jerrod Fillmore
Back Counter
Chris Jacobson
Assistant Parts Manager
Lisa Jacobson
Parts Manager
Dee Dee Patterson
Wholesale Parts
Mandy Peck
Accounts Receivable
Seth Taylor
Back Counter
Sydney Tilby
Accounts Payable
Heather Braithwaite
Payroll Admin
Shelbie Brown
Accounting Admin
Courtney Carter
Sales Admin
Kent Easton
Sales Consultant
Ashley Larson
Inventory
Connor McNalley
Shipping & Receiving
Jess Taylor
Deliveries
Joel Kitchen
Service Advisor
Oct 01, 2022
Fast Quality service and friendly employees doesn’t make
Fast Quality service and friendly employees doesn’t make you feel like you have to do unnecessary repairs
Sep 29, 2022
Lani and Joel always provide a nice personal touch and go
Lani and Joel always provide a nice personal touch and go the extra mile to answer my questions.
Sep 29, 2022
Brent Brown's Service department has always been very
Brent Brown's Service department has always been very good to work with. They actually care about their customers and do their best to help them at a reasonable price.
Sep 21, 2022
Poor service and interactions.
Poor service and interactions. They didn’t top off all my fluids. The intake Tech didn't latch my hood after looking under it and telling the other Tech to take it over to the service bay to have them too off. Luckily the other Tech latched it before driving it there. They didn’t give me a good answer about my seat cooler not blowing air very well. I left feeling not cared about at all, and will have to find another Toyota dealer to look at my seats as I don’t trust Brent Brown service.
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Andrew Butcher
F&I Manager
Oct 02, 2022
Brent Brown Toyota has friendly assistance, they are
Brent Brown Toyota has friendly assistance, they are welcoming from any communications on the phone to when youre walk through the door.
Oct 01, 2022
Bob Sanders and Colby Sanders are the best team.
Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.
Sep 25, 2022
Great place to work with!
Great place to work with! Jordan Christensen and Finance Andy was Amazing to work with.
Sep 24, 2022
Salesmen were friendly, but dealing with 3 different
Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.
Sep 16, 2022
Thanks for your service to keep in optimal condition my
Thanks for your service to keep in optimal condition my vehicle and good customer services
Nate Casper
Finance Director
Sep 28, 2022
Jeff Pack was amazing.
Jeff Pack was amazing. Kept us updated on cars several times per month. Deserves a raise today!
Sep 23, 2022
Great service from these people ang got a great eco
Great service from these people ang got a great eco saving car within my budget
Sep 18, 2022
Easy to work with friendly very helpful explained
Easy to work with friendly very helpful explained everything about the deal with us not pushy very patient thankful to have such great people to help us
Sep 17, 2022
McKay and Bryan Holmes were very knowledgeable and
McKay and Bryan Holmes were very knowledgeable and helpful with our car buying experience. I would go to them for any future car purchases. Very happy with their help!
Sep 07, 2022
Very helpful, not pushy.
Very helpful, not pushy. Travis is the best. He is very friendly. Wantednus to be happy with the vehicle we choose. He didn't just want to sell us a car, the right car.
Brian Boyd
Sales Manager
Sep 23, 2022
Great service from these people ang got a great eco
Great service from these people ang got a great eco saving car within my budget
Sep 14, 2022
I chose to work with hunter for about a month.
I chose to work with hunter for about a month. He helped me choose exactly what I was looking for and even with my bad credit we made a one year plan with the financial department. I feel good about my decision and Brent Brown!
Aug 25, 2022
Everyone super helpful.
Everyone super helpful. We were told car would arrive by end of August but isnt
Aug 25, 2022
Brent Brown Toyota my experience shared was quite
Brent Brown Toyota my experience shared was quite excellent. The salesperson helping me was absolutely fabulous. Everyone I came in contact with there was accommodating and exceptionally courteous. I really appreciated the way they handled everything so smoothly. The car that I God is fantastic. Finding new stuff on it all the time is fun. Thank you
Aug 22, 2022
They were really helpful with finding the car that would
They were really helpful with finding the car that would fit into my budget. They made it an easy process and they were very understanding.
Colby Sanders
Sales Manager
Oct 02, 2022
Service is great!
Service is great! They are there to listen and make you happy. They bend over backwards for you
Oct 01, 2022
Bob Sanders and Colby Sanders are the best team.
Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.
Oct 01, 2022
Great dealership.
Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.
Sep 21, 2022
They had cars when other dealerships did not and Todd
They had cars when other dealerships did not and Todd Robinson was great at helping us work out where we wanted to be in payments and which vehicles.
Sep 07, 2022
Very helpful, not pushy.
Very helpful, not pushy. Travis is the best. He is very friendly. Wantednus to be happy with the vehicle we choose. He didn't just want to sell us a car, the right car.
Charlie Hook
F&I Manager
Oct 01, 2022
Great dealership.
Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.
Sep 24, 2022
Salesmen were friendly, but dealing with 3 different
Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.
Sep 13, 2022
Tom’s a great guy!
Tom’s a great guy! Super helpful and personable. Gave us accurate information and seemed like he cared about our best interest
Sep 07, 2022
Tim was great to work with.
Tim was great to work with. Laid back but knowledgeable. Got us what we wanted.
Aug 21, 2022
An outstanding customer service.
An outstanding customer service. A very professional attitude and knowledgeable staff that shows a true care with the customer!
Sheldon Williams
Finance Manager
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Sep 21, 2022
When I decided to walk out on a deal, Sheldon turned from
When I decided to walk out on a deal, Sheldon turned from nice and professional to extremely rude. After letting him know that there had been a misunderstanding with the financing and I wouldn't be able to continue, he became visibly angry and made comments that seemed to be made to guilt me into moving forward with the deal. The unfortunate thing is that after consideration, I realized I could have made the financing work. But I wasn't given the time or space to work it out. I felt pressured and embarrassed and could not get out of there fast enough! The next day I still wanted the cars, but decided to go to a different dealer so I wouldn't have to be in that situation again. The other dealer I chose was much more low-key and easy to work with. Everyone I worked with at Brent Brown was great! Until I decided not to buy the cars. I understand that it's frustrating when you work all day on a deal and it doesn't go through, but I firmly believe that if you care more about the customer than the deal you'll sell a lot more cars. I buy Toyota almost exclusively and I would have come back if I hadn't had such a negative experience.
Sep 20, 2022
I've Purchased 4 Cars from McKay at Brent Brown over the
I've Purchased 4 Cars from McKay at Brent Brown over the years and never been Disappointed. Each of them performed Great with next to no problems. I went in last week and gave a few details of what I had in mind for a used Vehicle for my Daughter. The next day I had 6 Puctures/Video's of Candidates. When we met with McKay later in the week he said he had one she should Drive. She liked it but, I had her drive a few others. She drove out later that day with the one he'd picked and she is Very Happy with the Car and with the way she was treated. Everyone she encountered were good to take the time to answer her questions and explain things to her. I encourage everyone who is look for a Vehicle to go meet McKay! Thanks Again!
Sep 07, 2022
The team, was very honest and professional about the
The team, was very honest and professional about the vehicle I purchased. They answered all the questions I had and got me the exact Tacoma I was looking for
Aug 31, 2022
It had what my husband and I were looking for and the
It had what my husband and I were looking for and the salesman we worked with was awesome! Blake Fathers is easily the salesman I’d recommend to anyone.
Milani Hedquist
Service Advisor
Sep 29, 2022
Lani and Joel always provide a nice personal touch and go
Lani and Joel always provide a nice personal touch and go the extra mile to answer my questions.
Sep 24, 2022
The Attention to detail, plus the feeling of being
The Attention to detail, plus the feeling of being surrounded by people who cares at Toyota makes me feel happy. Thanks for taking care of my vehicles. Thanks, Lonnie. You are the Best!!! Gonzalo Jaramillo
Sep 23, 2022
I took my car in for a scheduled appointment.
I took my car in for a scheduled appointment. When I got there I found out the appointment wasn’t on the schedule. Service advisor Milani Hedquist was very helpful very kind. She helped me get my car in and taken care of. Prior to this I didn’t have a great experience. I almost didn’t come back. Because of her kindness and help I will definitely be back again. Thank you Milani.
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Kelly Christensen
General Sales Manager
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Sep 18, 2022
Easy to work with friendly very helpful explained
Easy to work with friendly very helpful explained everything about the deal with us not pushy very patient thankful to have such great people to help us
Sep 18, 2022
Dallas was great to work with.
Dallas was great to work with. We were very happy with the entire process. Thanks.
Aug 23, 2022
We were offered a package for extra things but the amount
We were offered a package for extra things but the amount priced per month and the total given to us didn’t match up . We didn’t purchase it! I believe an incentive waiting so many months for a vehicle should be given since they don’t have any cars/trucks on the lot.
Aug 17, 2022
Very pleased with our experience in working with the
Very pleased with our experience in working with the salesman and delivery was so quick.
Todd Robinson
New & Used Sales
Sep 21, 2022
They had cars when other dealerships did not and Todd
They had cars when other dealerships did not and Todd Robinson was great at helping us work out where we wanted to be in payments and which vehicles.
Aug 23, 2022
We were offered a package for extra things but the amount
We were offered a package for extra things but the amount priced per month and the total given to us didn’t match up . We didn’t purchase it! I believe an incentive waiting so many months for a vehicle should be given since they don’t have any cars/trucks on the lot.
Aug 18, 2022
As is was in great shape and clean.
As is was in great shape and clean. Todd was fantastic. Will return again and recommend
Jun 08, 2022
The dealership has been good to work with.
The dealership has been good to work with. They've listened to what we want and helped set realistic timelines for purchases, and answered any questions we've had.
Jun 07, 2022
Understood my needs.
Understood my needs. Were honest and clear. Did not try to sell me a bunch of add-one. Financing took literally 15 minutes.
Dallas McCaman
Sales & Leasing Consultant
Sep 23, 2022
The easiest car buying experience I've ever had.
The easiest car buying experience I've ever had. Never once felt uncomfortable. Thank you Dallas!
Sep 18, 2022
Dallas was great to work with.
Dallas was great to work with. We were very happy with the entire process. Thanks.
Sep 03, 2022
Full of surprises.
Full of surprises. Everyone was Professional and didn’t push as a typical dealership or sales guy.
Sep 02, 2022
Dallas and Nate were beyond amazing!
Dallas and Nate were beyond amazing! Won’t go anywhere else to buy a car, truck or SUV.
Aug 24, 2022
Travis was great, good selection of cars, easy to test
Travis was great, good selection of cars, easy to test drive cars, clean inside, easy
Drew Brown
Sales Consultant
Sep 08, 2022
Went in to look at new Highlanders.
Went in to look at new Highlanders. Had purchased a new Camry from them in 2008 and live close and prefer to deal local. Didn't make any difference. They only had a grey one and a white one and we did not like those colors. They now take the the stickers off the windows so you do not know what the MRSP is. Salesman said they sell at market prices between 45-50K. I felt that since they hide the MSRP and say market price that they are adding a chunk of money on, sell at whatever the market will bear. So the price is whatever they want it to be. Costco pricing is no longer available which was fair pricing but I guess in this market, no longer available. It is invisible now to know if pricing is fair. We asked about another color coming in they salesman texted my wife with the price for it and it was more than the 2 we looked at white and gray. We went to the Honda dealership and they showed us the MSRP on their while and grey Pilots and said that is the price, but like the Highlander better. Felt like the salesman was just indifferent toward us, like they will easily sell to others at their market price. Didn't pressure us because we did not like the ones on the lot. I think we will go to some other Toyota dealerships in SLC and see if they are more transparent or delay our shopping for awhile.
Aug 18, 2022
I was told to come in on Monday to get my emissions
I was told to come in on Monday to get my emissions complete however when I arrived they said the emissions machine was broken and I would have to come back another day. I wish I was given a heads up instead of having to go up to the dealership.
Jul 12, 2022
Didn’t have to wait long and got me in quick.
Didn’t have to wait long and got me in quick. The young lady was professional and helped me understand everything that happened!!
Jul 01, 2022
I had a good experience Maddy started up a text
I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for
Jun 24, 2022
They made me feel very welcome and helped me make the
They made me feel very welcome and helped me make the decisions I needed to make.
Rylee Hansen
Sales Consultant
Oct 04, 2022
Great facility with the best staff!
Great facility with the best staff! Rylee is the best!! Got me all the info I needed, made the process simple, and had me in and out of the dealership in 5 minutes!!! Third vehicle I’ve bought from them! I’ll check with them every time I’m in the market!
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Aug 31, 2022
Fast easy transaction all but signing the paperwork was
Fast easy transaction all but signing the paperwork was completed via txt. Super happy with the with the whole experience.
Aug 25, 2022
Brent Brown Toyota my experience shared was quite
Brent Brown Toyota my experience shared was quite excellent. The salesperson helping me was absolutely fabulous. Everyone I came in contact with there was accommodating and exceptionally courteous. I really appreciated the way they handled everything so smoothly. The car that I God is fantastic. Finding new stuff on it all the time is fun. Thank you
Aug 17, 2022
Quick, Easy, Simple.
Quick, Easy, Simple. Rylee made the experience worth while. Highly recommend her helping you purchase your next vehicle.
Bob Sanders
New & Used Sales
Oct 01, 2022
Bob Sanders and Colby Sanders are the best team.
Bob Sanders and Colby Sanders are the best team. Thank you guys for your help.
Aug 26, 2022
Transaction was a smooth process.
Transaction was a smooth process. I was treated fairly and it was a good experience.
Aug 05, 2022
Bob and Andy were amazing in helping me not once, but
Bob and Andy were amazing in helping me not once, but twice!! It’s nice to know that such dedicated professionals are still out there to work with on buying a vehicle, especially in this economy.
Jul 27, 2022
Had a good experience here.
Had a good experience here. We knew what kind of car we were looking for and the staff showed us some good options and talked us through the different versions and features. Never felt overly pressured to buy immediately and all of our questions were answered quickly.
Jul 27, 2022
The dealer had great options and were very willing to let
The dealer had great options and were very willing to let me test drive a lot of SUV’s that they had to find the right fit for us. It was great! Thanks to Kai for being so willing to answer all of our questions.
Brock DeLuca
Sales Consultant
Oct 02, 2022
Brent Brown Toyota has friendly assistance, they are
Brent Brown Toyota has friendly assistance, they are welcoming from any communications on the phone to when youre walk through the door.
Oct 01, 2022
Great dealership.
Great dealership. Brock was awesome in every way. Finance not so much! We paid cash for a new Tacoma and we’re made to feel inferior because we asked questions about extended warranties and did not purchase. Left an unfortunate bad taste in an otherwise nice experience with Brock.
Sep 24, 2022
Salesmen were friendly, but dealing with 3 different
Salesmen were friendly, but dealing with 3 different people to buy one vehicle is overkill. One is enough. Salesman claims there to Busy for that though they mostly stands around like vultures. Also don’t like being attacked by said vultures when pulling in the parking lot. Let folks look around for a second.
Sep 22, 2022
Very organized, personable and thorough!
Very organized, personable and thorough! Andrew super Service Adviser! Great Dealership!! Overall, best dealership I have worked with over the years!
Sep 13, 2022
Tom’s a great guy!
Tom’s a great guy! Super helpful and personable. Gave us accurate information and seemed like he cared about our best interest
Kyle Bourgeois
Sales Consultant
Sep 21, 2022
Waited 4 months longer than promised, they barely
Waited 4 months longer than promised, they barely communicated. Acted like it was a privilege to be on threir wait list. No choices, acted mad if your questioned anything. I don't think they cared at all if they sold the car. Said they would add a DVD player, put in a cheap old DVD deck. I've felt more welcome at Mcdonalds.
Sep 09, 2022
Keep us updated.
Keep us updated.the waiting is very comfortable and the employees are very friendly and caring
Sep 07, 2022
The team, was very honest and professional about the
The team, was very honest and professional about the vehicle I purchased. They answered all the questions I had and got me the exact Tacoma I was looking for
Aug 21, 2022
An outstanding customer service.
An outstanding customer service. A very professional attitude and knowledgeable staff that shows a true care with the customer!
Jul 22, 2022
Really easy to work with about financing and very helpful
Really easy to work with about financing and very helpful with questions about the car.
Ryan Bell
Accessories Manager
Jun 30, 2022
We worked with Tom Shields.
We worked with Tom Shields. He is very friendly and professional. He is honest and upfront. We texted him several times throughout the purchase process and he always responds really fast. We love our vehicle and would highly recommend him. We even referred two of our kids to him. He will take his time to help you find exactly what you are looking for.
Mar 03, 2022
Minaj was super professional and very personable.
Minaj was super professional and very personable. He was patient and an advocate for us getting our first car from here, and it has been such an awesome car and experience! Would totally recommend him to friends and family!
Sep 20, 2021
No communication within the organization, they never call...
No communication within the organization, they never call back or update you on repairs. They tell you one thing and do another.
Aug 30, 2021
Wes and Chris are both amazing and Sheldon in finance was...
Wes and Chris are both amazing and Sheldon in finance was great as well. This dealership goes above and beyond to help thier customers. Great Experience. I will tell everyone how great this place is to purchase a car.
Aug 06, 2021
Easily the best car buying experience I've ever had!...
Easily the best car buying experience I've ever had! Travis didn't act like the typical "car salesman", which I greatly appreciated. He was laid-back, knowledgeable and very friendly. Travis listened to my needs and wants then found me exactly what I was looking for. This is how car buying should be. Travis thanks again and nicely done.
Kaua Pouha
Service Advisor
Sep 24, 2022
My service was amazing.
My service was amazing. They were timely and fixed everything that needed to be fixed.
Sep 22, 2022
First impression is how clean the facility is kept.
First impression is how clean the facility is kept. The personnel working there are very polite and are prompt in serving their customers. They are very knowledgeable, too. We have been treated very well each time we have our Venza serviced there. Thank you to this wonderful team. Very kind, courteous, and professional.
Sep 17, 2022
They have a problem answering telephones and following
They have a problem answering telephones and following through on what they said they would do. I have to work hard to get someone’s attention to be assisted, even when many of the workers are standing around talking to each other.
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Sydney Terry
Internet Digital Director
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Dec 01, 2020
Layne is always great to work with! Thanks for the new...
Layne is always great to work with! Thanks for the new Corolla. I drive from Salt Lake to purchase my vehicles at this dealership. Thanks for your help
Nov 11, 2020
Great service helping me with my auto selection. The...
Great service helping me with my auto selection. The whole team was awesome! Especially Drew Brown, my salesperson. Charlie was also great in Finance. Thanks, y’all!
Jun 14, 2020
Stop sending email to [email protected] Even though...
Stop sending email to [email protected] Even though unsubscribed or will continue to rate poor! Am not and never doing business again with this dealer. Is that enough words?
Dec 05, 2019
Great job, thanks to all especially Moe, the great guy!
Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown services! Everyone at Brent Brown is kind! Love Brent"s commercial on TV!
Maddy Loveless
BDC Manager
Oct 01, 2022
This dealership is awesome I was in a hopeless situation
This dealership is awesome I was in a hopeless situation upside down in auto loan and Maddy over sales is amazing she is awesome person and deserve to know .. the finance manager was awesome very knowledgeable they were amazing...
Jul 01, 2022
I had a good experience Maddy started up a text
I had a good experience Maddy started up a text conversation with about a car I wanted. She referred me to Drew who helped me through the process straightforward and honest fashion. I got the deal I was looking for, and the car I had been looking for
Jun 18, 2022
My wife and I were both impressed from start to finish.
My wife and I were both impressed from start to finish. Greeting staff. Our salesman was a delight to work with and answered all our questions and helped us through the entire process from start to finish. Thank you.
Mar 10, 2022
I had a good buying experience, the salesman worked with
I had a good buying experience, the salesman worked with me and fought for what I could afford.
Feb 17, 2022
I reserved a vehicle on Brent Brown Toyota's website and
I reserved a vehicle on Brent Brown Toyota's website and spent all day texting with Maddy about a vehicle on the lot. After her help, I decided to purchase it. I made it to the finance round, had my credit pulled, submitted all requested information, only to be told after all that, that the vehicle sold during my purchase process. From what I was told, another salesperson undercut Maddy and sold the vehicle I was purchasing. I’m so confused and disappointed with the process and communication with this dealership. I’d be careful dealing with Brent Brown. It turned out to be a very disappointing experience.
Braxton Ables
Service Advisor
Oct 01, 2022
They were faster than the hour that I expected.
They were faster than the hour that I expected. I was notified about the condition of my tires, brakes and alignment.
Sep 27, 2022
The dealership is very clean and all the people were
The dealership is very clean and all the people were curious. I took the shuttle home and he was very pleasant. Also the shuttle came back to get me when the car was done and the different driver was also very pleasant. Thank you
Sep 20, 2022
They did not securely shut the hood after they serviced
They did not securely shut the hood after they serviced my truck. Discovered it on the freeway, just questioned their thoroughness.
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Steven Smith
Sales Consultant
Sep 30, 2022
McKay and Steven were very friendly and helped me get the
McKay and Steven were very friendly and helped me get the car I wanted in a reasonable time. Also didn’t charge me a market adjustment fee
Aug 19, 2022
I needed a new to me car.
I needed a new to me car. This was a unconventional situation and it was time sensitive. Tim Risinger was able to take the challenge and go above and beyond. He understood me and knew the situation was very serious and took all of it and went above and beyond further than anyone has ever done. He was not pushy. He kept all of our desires and needs in mind and did not step outside of them. He gave me the kind of customer service you dream of. THANKS TIM!!
Aug 03, 2022
The people we worked with were really helpful.
The people we worked with were really helpful. They were so nice. Thanks for the help.
Jul 22, 2022
We appreciated the professionalism of the staff.
We appreciated the professionalism of the staff. They went above and beyond to find a car in our budget and make sure the details were all taken care of.
May 28, 2022
We worked with Steven Smith our salesperson and he was
We worked with Steven Smith our salesperson and he was amazing! If you want to work with a young man with integrity and honesty, I’d highly recommend Steven. Thanks Brent Brown and thank you Steven for taking care of us and making the process seamless.
Enrique Soto
Service Advisor
Sep 24, 2022
The Attention to detail, plus the feeling of being
The Attention to detail, plus the feeling of being surrounded by people who cares at Toyota makes me feel happy. Thanks for taking care of my vehicles. Thanks, Lonnie. You are the Best!!! Gonzalo Jaramillo
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Sep 10, 2022
I needed replacement spare key & electronic door & trunk
I needed replacement spare key & electronic door & trunk opener/closer. I spent 3 hrs on Thursday & 3 hrs on Friday waiting for this service to b done. why does it take 6 hrs to get suich service done? why is such customer wait time acceptable business practice?
Sep 08, 2022
I drive the extra mile to go to Brent Brown.
I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!
David "Mckay" Smith
Sales Consultant
Sep 30, 2022
McKay and Steven were very friendly and helped me get the
McKay and Steven were very friendly and helped me get the car I wanted in a reasonable time. Also didn’t charge me a market adjustment fee
Sep 20, 2022
I've Purchased 4 Cars from McKay at Brent Brown over the
I've Purchased 4 Cars from McKay at Brent Brown over the years and never been Disappointed. Each of them performed Great with next to no problems. I went in last week and gave a few details of what I had in mind for a used Vehicle for my Daughter. The next day I had 6 Puctures/Video's of Candidates. When we met with McKay later in the week he said he had one she should Drive. She liked it but, I had her drive a few others. She drove out later that day with the one he'd picked and she is Very Happy with the Car and with the way she was treated. Everyone she encountered were good to take the time to answer her questions and explain things to her. I encourage everyone who is look for a Vehicle to go meet McKay! Thanks Again!
Sep 19, 2022
Had a great experience and got the car I wanted.
Had a great experience and got the car I wanted. They treated us with respect. Gave us a fair deal on our new car and for our trade. I highly recommend them.
Sep 17, 2022
McKay and Bryan Holmes were very knowledgeable and
McKay and Bryan Holmes were very knowledgeable and helpful with our car buying experience. I would go to them for any future car purchases. Very happy with their help!
Aug 27, 2022
We came in looking for a used truck in a very specific
We came in looking for a used truck in a very specific price range. Our Salesman McKay was extremely helpful. He listened to us, and found us a truck that was perfect and even worked with us on the price. Will be back again in the future.
Lane Brown
New & Used Sales
Aug 04, 2022
Lane Brown was exceptional and worked hard to make my
Lane Brown was exceptional and worked hard to make my purchasing as stress-free as possible. The other two gentlemen were also very friendly and approachable.
Jul 05, 2022
They got me a car that benefited my situation.
They got me a car that benefited my situation. And maybe opportunity for what I really wanted in the future.
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Jul 16, 2021
Easy to schedule my appointment and Justin was very...
Easy to schedule my appointment and Justin was very helpful and friendly when I called. I was disappointed with the cost of updating the navigation system!
Apr 01, 2021
Always a great experience, Kelly is on top of things...
Always a great experience, Kelly is on top of things there. Larry Terry is a great GM . When ever there’re is an issue with my car they make sure it is taken care of expeditiously and fixed right Thanks for the great service
Brandon Wilson
Service Advisor
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Sep 10, 2022
I needed replacement spare key & electronic door & trunk
I needed replacement spare key & electronic door & trunk opener/closer. I spent 3 hrs on Thursday & 3 hrs on Friday waiting for this service to b done. why does it take 6 hrs to get suich service done? why is such customer wait time acceptable business practice?
Sep 08, 2022
I drive the extra mile to go to Brent Brown.
I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!
Aug 26, 2022
The people were friendly, helpful, and professional.
The people were friendly, helpful, and professional. My representative went through everything they did to my truck. And they were prompt to complete the service.
Andrew Bailey
Service Advisor
Oct 01, 2022
My latest experience went very well.
My latest experience went very well. Scheduling was streamline and reminders ly and appropriate. My device rep was very attentive and went the extra mile to make sure I was satisfied.
Sep 29, 2022
Service department has always been good to work with but
Service department has always been good to work with but Andrew was the best I've ever had there.
Sep 28, 2022
They were fast and awesome and saved me money on the work
They were fast and awesome and saved me money on the work done. We’re nice and didn’t charge for Labor.
Sep 22, 2022
Very organized, personable and thorough!
Very organized, personable and thorough! Andrew super Service Adviser! Great Dealership!! Overall, best dealership I have worked with over the years!
Sep 21, 2022
Poor service and interactions.
Poor service and interactions. They didn’t top off all my fluids. The intake Tech didn't latch my hood after looking under it and telling the other Tech to take it over to the service bay to have them too off. Luckily the other Tech latched it before driving it there. They didn’t give me a good answer about my seat cooler not blowing air very well. I left feeling not cared about at all, and will have to find another Toyota dealer to look at my seats as I don’t trust Brent Brown service.
Rick Elliott
Sales Consultant
Oct 02, 2022
Service is great!
Service is great! They are there to listen and make you happy. They bend over backwards for you
Jul 01, 2022
Professional honest staff.
Professional honest staff. Doesn’t try to sell you something you can’t afford. Kyle is amazing and Josh in finance is a straight shooter and fun to work with.
Jun 06, 2022
Sales man Rick was awesome!
Sales man Rick was awesome! Title and licensing clerks do not send titles in a timely manner nor do they know how to return phone calls. I'm on my 6th voice-mail in two weeks left with multiple people! Rick had me wanting to do business with them again and their title and licensing department squashed that. I will not be back!
Jun 02, 2022
Bought a used car.
Bought a used car. Was shown payments over 72 months but after getting financing it was now over 75 months and they didn’t tell me- just hurry up and sign the docs. Also they do not gas up your used car when you buy it but they will keep the tank on the lower end to save money
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Shad Rawlings
Accessories Manager
Sep 21, 2022
Bad dealership ever,sold me a Brocken car,when I pick up
Bad dealership ever,sold me a Brocken car,when I pick up the car it was making noises on the freeway,service light turned on saying service exceeded by 435 days,when confronted they tell you that they don’t know how to turn it off.They Broken more things by the time I picked up my car.They say that they will fix it but didn’t,one lie after another.
May 20, 2022
Great service, helped us find the perfect vehicle.
Great service, helped us find the perfect vehicle. Blake Fathers was an amazing sales representative to work with. He listened to what we wanted in a car and wasn't pushy at all--very patient and helped us every step of the way. Great guy. We ended up finding the absolute perfect van we were looking for. Very satisfied with our experience.
Apr 26, 2022
Great dealership!
Great dealership! Loved working with the staff in both sales & Accessories. No pressure & everything was very easy!
Mar 01, 2022
Rylee and Kelly have been fantastic to work with.
Rylee and Kelly have been fantastic to work with. We have bought several cars from Brent Brown and have always been taken care of.
Feb 23, 2019
Great experience
We went in and left with 2 new vehicles it was a great experience! This was my 3rd and 4th purchase at Brent Brown Toyota. I highly recommend them!
Joshua Hawkes
Finance Manager
Oct 02, 2022
Service is great!
Service is great! They are there to listen and make you happy. They bend over backwards for you
Sep 29, 2022
From the sales team to Josh things eventually worked out
From the sales team to Josh things eventually worked out for our needs at this stage in our lives. Our children have purchased from Brent Brown in the past so their experiences were what had us reach out to your team. What really helped was the salesman agreed to deliver the vehicle to Vernal.
Sep 20, 2022
I had a very poor experience.
I had a very poor experience. It started with not being informed of my lease expiration date. I had it on my mind so I took action and went to the dealership. The first sales guy took me back to finance and Joshua was starting to go through document signing. I didn’t understand the process of buy back or trade in. Once Josh realized I wasn’t going to sign the documents, he grabbed a sales guy. The 2nd guy explained the value of the truck. It was about 37,500 after registration and taxes. He showed me some rates and told me these are not prime rates but this is a ball park of what it would cost you to finance through Brent brown. I was shown a 586 payment for that 37,500 that would be financed. I asked the sales guy if there were finance charges or any additional fees. He said no. He went to go check with financing and when he came back, he told me those were prime rates. I was in the hot seat so I wasn’t thinking clearly but 5.5% interest for 8 years isn’t 586. I didn’t realize at the time of sale but they baked in $4000 in costs. Part of that I was aware of when talking with Josh. He sold me an extended warranty. At the end of the day, I was lied to many times by different individuals. Josh lied several times when discussing the financial documents but it is my word against his. When I left the office, I immediately realized I was taken advantage of and called Josh. We spent an hour on the phone going in circles until he was finally honest with me. He told me they wouldn’t have done the transaction without me spending that extra 4K. Josh was “told” by the 2nd salesman to kick me out if I wasn’t interested in the upgraded charges. I wanted to cancel the transaction but Josh told me there is no cooldown period in UT so I’m stuck and cannot do anything about it. Ultimately, I will never shop with Brent Brown again. This experience is so awful that it still makes me livid thinking about it. I feel powerless and like I was taken advantage of. This survey reminds me that I need to leave this review everywhere possible.
Sep 18, 2022
Dallas was great to work with.
Dallas was great to work with. We were very happy with the entire process. Thanks.
Sep 05, 2022
I’m not sure who Kelly is, yet everyone I have dealt
I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful
Cole Laycock
Sales Consultant
Sep 08, 2022
The salesmen that we worked with were very nice and took
The salesmen that we worked with were very nice and took everything we wanted into consideration. However when it came time to signing the paperwork, they weren’t clear on the final numbers and tried to be sneaky. Not only that but they gave us a loan through a certain bank but a few days later found out they went through a completely different bank! So in the end our total cost was way more than they told us it was and our loan was through a completely different bank then they told us when signing… very frustrating
Sep 05, 2022
I’m not sure who Kelly is, yet everyone I have dealt
I’m not sure who Kelly is, yet everyone I have dealt with at your dealership has been professional, courteous & helpful
Jul 28, 2022
Whenever I bring my Toyota supra in Lonnie dose a
Whenever I bring my Toyota supra in Lonnie dose a excellent job of explaining and taking care of anything I need. Also Brent my Toyota supra mechanic explains to me if there’s anything I need to take care of it’s so nice to have a great team and I can trust.
Jul 28, 2022
Was very helpful and quick to get us into a car listened
Was very helpful and quick to get us into a car listened to what we was able to pay and showed us vehicles that was in our price range
Jul 22, 2022
We appreciated the professionalism of the staff.
We appreciated the professionalism of the staff. They went above and beyond to find a car in our budget and make sure the details were all taken care of.
Macsen Viehweg
Sales Consultant
Sep 26, 2022
There is no better Sales Consultant than Macsen.
There is no better Sales Consultant than Macsen. We had such a great experience working with him. He is knowledgeable, personable and makes you feel at ease buying your next car. So when you make your way to Brent Brown Toyota make sure you ask for Macsen. You are in good hands.
Sep 22, 2022
Fantastic car dealership, they have great employees and
Fantastic car dealership, they have great employees and answer your questions confidently, if you go make sure to talk to Macsen
Sep 21, 2022
Macsen was fantastic and informed.
Macsen was fantastic and informed. Low pressure but good follow through. Unfortunately, went with a different car, but would definitely work with Macsen again.
Sep 21, 2022
Great local dealership.
Great local dealership. They have a lot to offer and are able to meet your car buying needs. Macsen is friendly, easy to work with and will help get the perfect car for you.
Sep 16, 2022
Would recommend Macsen Viehweg in a heartbeat!
Would recommend Macsen Viehweg in a heartbeat! Knows his stuff and is great to work with
Jaron Maxfield
Service Advisor
Sep 17, 2022
They did a great job with the service but while I was in
They did a great job with the service but while I was in the waiting area near the parts dept an employee talking to another employee was using the foulest language I finally had to get up and move! I definitely was not impressed!!
Sep 17, 2022
I had my tacoma serviced at brent brown toyota in item.
I had my tacoma serviced at brent brown toyota in item. I couldn't have been happier with the results.
Sep 17, 2022
Had a great experience.
Had a great experience. Everyone was super friendly and helpful. Got my oil changed and windshield wipers changed.
Sep 10, 2022
Always treated with respect.
Always treated with respect. Service employees are professional, friendly and respectful. I used the shuttle this time. Was seamless on getting a ride to and from Brent Brown.
Sep 08, 2022
I drive the extra mile to go to Brent Brown.
I drive the extra mile to go to Brent Brown. It’s a 40 minute drive but once you get exceptional service it’s hard to go any where else. From West Jordan UT to Orem Utah, I don’t just go to you for service but to purchase. Thanks and keep up the good work!
Elvin Corniel
Sales Consultant
Aug 15, 2022
They have great and Excellent costumer and sales service
They have great and Excellent costumer and sales service and maintenance service. Very polite attention and service.
Aug 04, 2022
Helped me a lot with what I needed and they were able to
Helped me a lot with what I needed and they were able to give me the best rates as they could I would recommend Brent brown Toyota to anyone!!